Help Desk Support – French

French Speaking Help Desk Support Person

We have an excellent opportunity for a French Speaking Help Desk Support Person to join a market leading company based in London. You will be joining a friendly, hard-working team, have the opportunity to grow and develop within the business and be a valued/ key member of staff.

Key responsibilities:
Key contact role providing all aspects of technical support to VIP clients in your market. Providing customers with successful interactions, even if the problem cannot be solved, going the extra mile to make things happen is vital to this role.

*Responding to all client service queries to agreed SLAs / KPIs for inbound channels
*Provide accounts with support and training via preferred channel
*Effectively use Contact Centre technology and Salesforce to record and report on queries
*Identify, provide solutions on all issues that arise
*Proactively manage own workload and escalate to 2nd Level support / CRE team in line with department procedures
*Assist all relevant teams with projects/tasks where necessary, this includes the 1st line support team, groups support where required
*Proactively develop skills and knowledge through the effective use of systems
*Communicating with various internal departments and the team in India to resolve client queries
*Attend daily stand-ups with the team, to provide information on your daily and weekly workload
*Present monthly workload report, number of customers, number of support queries, overview of top interactions
*Update the in-house CRM system with all customer correspondence
*Proactively work to retain clients through effective client support and follow up
*Proactively log client and product information
*Assist the accounts team with proactive calls to our groups / casual chains, to undertake courtesy calls and measure site satisfaction

Required skills and experience:
The ideal candidate will have

*Proven Customer Service experience (at least 2 years in a contact centre helpdesk environment)
*Previous IT technical helpdesk experience would be beneficial
*Self-starter with a good work ethic, able to work independently or as part of a team
*Extremely organised with good time management skills and attention to detail
*Service-minded
*Experience of dealing with demanding customers
*A hands-on problem solver, resilient, proactive mindset, with the ability to handle customer objections/complaints
*An excellent team player, flexible approach to differing work tasks and fluctuating priorities
*A good communicator, with excellent use of verbal and written English/Market language
*Able to absorb and explain information clearly to others

Profile
*Persuasive and influential
*Strong self-confidence, has a positive outlook and takes responsibility
*A strong can-do attitude
*Strong desire for success, doing what it takes to achieve service standards
*Willing to go the extra mile and not afraid to make decisions when required for the benefit of the client

Your hours of work will be Monday – Friday 9am – 5.30pm

Please get in touch with me, Chloe Scott at KHR Recruitment Specialists for more information

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Order Processor

Our client is a leading distributor of luxury consumer goods. Established for over 20 years they currently employ 75 staff across two sites in Kent.

Due to ongoing success and growth, they are currently seeking an Order Processor to join their busy team based in Aylesford.

Responsibilities will include:

*Maintaining outstanding relationships with customers over the phone.
*Answering 70-100 inbound calls per day from existing customers.
*Processing all inbound orders.
*Providing general information and responding to enquiries both over the phone and by email.
*Liaising with field based Sales Managers.
*Liaising with customers regarding delivery dates, account queries, spares or service issues.

The ideal candidate will be able to demonstrate:

*Excellent communication and verbal skills.
*Confident telephone manner and the ability to communicate with customers at all levels.
*Proficiency in Microsoft products, including Outlook.
*The ability to multi-task.
*Excellent customer service skills.

This is a fantastic opportunity to join an established, growing business that can offer long term progression and career development. Hours will be Monday to Friday 8.30am to 5pm.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…