Customer Service Advisor

KHR Recruitment are currently recruiting a Night Inbound Call Operator / Customer Service Advisor to join a brilliant business based near Tunbridge Wells.

The client specialises in offering business services across a variety of industries and are committed to offering only the best customer service! They have recently acquired a very large contract and are now open 24/7 and need to expand the already busy team to cope with extra demand.

The Customer Service Advisor / Call Operator will need to be confident speaking on the phone as you will be required to answer a high number of inbound calls. You will be expected to maintain exceptional levels of customer service at all times and should be able to deal with all enquiries quickly and effectively.

This role is being offered on a temp to perm basis.

Night shifts only! Working 4 nights out of 7 (one weekend shift included).

Paying £9-10ph.

If interested please apply with a CV or get in touch with KHR Recruitment Specialists.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…

Customer Service and Sales Advisor

Customer Services and Sales Advisors

The Role

Consistently provide high levels of customer service to a range of customers via fax, email and telephone including order placing, data input, effective complaint resolution and other customer service related issues.

Proactively keeping customers informed of any issues that may affect their order and ensure these are rectified where possible to the customer’s satisfaction. Working with a comprehensive and thorough understanding of process and procedure.

Key areas of responsibility:

*Accurate and timely input of customer orders via SAGE 1000 back office system
*Management of time to ensure high level of productivity and order throughout
*Understanding of processes and procedures to minimise input error and ensure good customer service is given
*Build effective and lasting customer relationships through the provision of high levels of service delivery, problem resolution and the empathetic management of customer expectations
*Liaise directly with customers on price and stock availability requests
*Develop high levels of product knowledge in order to answer questions relating to the product ranges
*Proactively, creatively and effectively manage customer complaints ensuring they are resolved in the most timely, cost-effective and appropriate manner

Skills & Experience

*Minimum of 1 years’ experience within a customer service or call centre environment
*Good data entry experience
*B2B exposure would be preferred
*Excellent communication skills
*Self-motivated with a proactive approach and demonstrates a ‘can do’ attitude
*Ability to focus on solutions rather than problems
*Expresses passion and enthusiasm within the role
*Proven track record in delivering quality as a first priority
*Quick to adapt and learn new skills
*Good MS Office skills

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Sales Administrator (Temp)

Are you an administrator looking for temp work? Are you looking to add office experience to your CV?

We are looking for a Sales Administrator to work in our client’s newly refurbished offices just outside Tunbridge Wells, Kent. This role sits in support of the sales and account management teams and will include some general office duties. This role is for a three-month minimum period and may become permanent for the right person.

Duties of the role include:
– Assisting with all paperwork generated from sales enquiries, compliance and accountancy
– Answering telephone calls and enquiries from customers
– Handling internal requests efficiently
– Updating relevant records
– Creating order numbers and distributing paperwork for invoicing.
– Co-ordinating between sales and accounts departments
– Responding to email enquiries

This role would suit someone seeking office experience or someone in between roles. It would suit a confident, charismatic and sociable person who works well in a team.

The ideal candidate will:
-Be IT literate, including Microsoft Office and Outlook
-Have a high standard of written and oral English and Maths
-Office experience in sales, admin, customer service or accounts
-Have a full driving licence and vehicle, due to rural location
-An awareness of general Environmental Legislation is desirable but not essential

For more info, send CVs to Ellie, or call the office.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.