Do you have excellent Customer Service and Admin experience? Are you looking for a challenging and varied new opportunity?
Our client, based in Kings Hill, is seeking a Customer Service Representative with office experience and a keen eye for detail to join their established team. This is a great opportunity to join a thriving organisation that places people, employees and customers, at the centre of what they do.
The role will require great communication skills (written and verbal) the ability to manage your own time and prioritise tasks effectively, and a positive can-do approach.
*Handling communications from customers and providing a high level of customer service.
*Undertaking various admin tasks involved in making changes to customer accounts.
*Maintaining accurate and updating details accurately.
*Working to provide an efficient service to customers whilst minimizing mistakes and subsequent complaints.
*Providing high quality support to fellow team members
*Communicating effectively with other customer service teams
*Ensuring confidentiality of customer information in accordance with Data Protection laws.
The right candidate will have:
*Customer service and administration experience
*Experience in retail banking is advantageous
*A good standard of education
*Great telephone manner and email writing skills.
*Up to date IT skills
*Great organisational skills and a methodical approach to work
*A pleasant and approachable manner
*Excellent complaint handling and resolutions skills.
*The ability to spot new business opportunities
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.