Customer Services Manager

Can you evidence your dedication, do you excel in your flexibility, can you win the trust of your team, can you juggle priorities to give support to those around you? If you can do all this then you are the person we are looking for!

We are seeking an experienced Customer Service Manager to run a busy customer service department that processes and manages customer accounts.

The successful candidate must have experience in managing a multi-functional team.
As Customer Service Manger, you will be responsible for managing and supporting the team with all customer interactions, to ensure that targets are met and all customers receive the best service.

Essential to this role is the ability to provide effective leadership, enabling you to coach and develop your team to the highest standard to deliver exceptional customer service. A good team player, you must possess the ability to drive through change accompanied with a positive attitude to succeed and the aptitude to motivate yourself and others to achieve the departments goals.

Main Responsibilities:

– Daily delivery of an efficient effective customer focused team
– Assist your team in exceeding customers expectations at all times
– Responsible for the personal development of self and team
– To assist and support the Senior Mangers with the day to day operation of the team distribution of workload and achievement of the departments key performance indicators.
– Travel required between two sites.
– Handling escalated complaints and customer queries

Personal Specification:

– Team management experience
– Previous experience working in the supply and demand/ order processing sector.
– Proven quality customer service experience
– Ability to lead the team to a common goal
– Experience implementing training, quality controls and targets
– Strong sales knowledge

Core Details

Salary: £27,500 – £35,000

Location: Chatham with 1 day per week at the Horsham office

Hours of work: Monday to Friday 8.00am – 17.30pm

Benefits include: Near-site parking, bonus scheme, pension, travel expenses, holiday and more.

To be considered for this role please apply today!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Coordinator

Customer Service Coordinator
South East London/Kent Border
Monday – Friday

We are working with a maintenance and new build services company on the Kent/London border that is looking for a Customer Services Coordinator to provide support to residents and clients via telephone and email.
You will be a key member of a team of three reporting in to the Team Performance Coordinator; you will be the resident’s first point of contact for any issues that may arise with their homes. You will then be giving advice/ support as first response before arranging engineers to visit.
The role is Monday to Friday, 8.30am to 5.30pm with one week in four 8am to 4.30pm.

Your experience must cover;

*Fault finding customer service experience
*Clear and concise telephone manner
*General admin support duties
*Book appointments
*Updating CRM and sending our correspondence

Ideally, you will have experience from a Construction/ Housing business helping tenants and residents.

This is a great opportunity to work for a nationally recognised home business with a clear career progression plan. You will also have life assurance, pension and 26 days holiday.

For more information, please contact Lucas at KHR.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Advisor

Do you have experience providing quality customer service over the phone? Have you ever dealt with complaints or queries from sometimes difficult customers?

A well- known insurance firm in Kings Hill are looking for someone who is confident and hardworking to join their claims team as a Customer Service Advisor.

Role

The main responsibilities of the role with be:

– To take inbound calls from customers
– To deal with complaints, queries and questions
– To always provide quality customer service
– To efficiently use the in-house database
– To be able to work at a fast pace

Candidate

The ideal candidate will:

– Have experience dealing with volume inbound calls
– Have a background in providing customer service
– Haven experience dealing with complaints and queries
– Preferred experience in insurance or claims

Offer

In return you will be working for a company that will encourage progression and provide full training. Salary on offer is £17,5000pa. Benefits include on-site parking, holiday, pension, subsidised canteen.

To be considered for the position please apply!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Coordinator – services & repairs

Customer Service Coordinator (Gas servicing and breakdowns)

Would you like to work for a top 100 construction business?

Would you like to work in an established customer service team that has good long term career prospects?

Role
To Co-ordinate the gas servicing appointments and breakdown for residents and assist in the smooth running of the office.

Responsibilities
*Take calls from residents and clients, assist and resolve queries
*Book appointments with residents for repairs, servicing and boiler replacement works
*Check diary to ensure all jobs are booked correctly, move work as necessary, rearrange work on diary in event of an emergency or engineers sickness
*Answer telephone calls/emails form tenants, engineers, housing officers and other client representatives
*Close down completed jobs and rebook where necessary
*Cover other co-ordinators tasks when they are on holiday or sick
*Work in a team environment with a positive flexible attitude; service orientated and customer focused
*First point of contact for clients and residents for telephone answering and identifying/determine next action
*Assist to maintain computerised database of reported and booked calls and ensure information is kept up to date
*Provide general administrative support for word processing various correspondence and documents, photocopying, filing, faxing and general office duties when required

Knowledge and experience
*Call centre or customer service experience essential
*Must have a professional telephone manner
*Good Word, Excel and CRM exposure
*Highly organised and able to prioritise
*Must have prior office based work experience
*Experience in the gas industry would be beneficial
*Ability to work as a team or on their own

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…