Customer Service Advisor (DBS)

Customer Service Advisors (Recent DBS Check)

My client is looking for a switched on experienced customer services advisor to join their friendly and expanding team.

You will be reporting to the customer service manager and the first point of contact supporting both external and internal personnel, whilst also providing general support to the administration team to enable the workflow of the office to run correctly and efficiently in a safe and professional manner.

Any additional roles that may be required from a specifically nominated department deputy may be required, which will enable you to expand your knowledge within a working environment and lead onto further opportunities.

You must be proactive and provide excellent communication skills whilst managing the phone and able to deal with anything from complaints to customer queries on a daily basis.

There is opportunity for this role to become permanent for the right candidate.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Customer Service Representative

We are currently recruiting for a very well established organisation, based on the outskirts of Maidstone, that is seeking a strong office-based customer service professional to join their team on an initial 2-year contract.
The role will require you to provide customer service in order processing and handle external and internal customer enquiries. You will also, provide administrative support and provide customers with information concerning the availability of products, shipment information and act as a link between the customer and other functions. Responsible for ensuring documentation required for shipping is forwarded to customers.

Customer Service duties will include:

*Process orders in an efficient and professional manner
*Provide prompt and efficient response and discusses inquiries with management
*Assists customers and Sales Representatives with inquiries of problems surrounding orders, invoicing, product quality, coordination of deliveries, availability of products, customer pricing and/or billing problems
*Ensure customer queries are handled efficiently
*Meet customer needs, keeps them informed of all activities associated with each customer account either directly or through management
*Assists shipping with efforts to maintain high service level to customers including, special customer requirements
*Participate in meetings aimed at improving service to the customers
*Provide outstanding communication with customer and internal employees to maintain optimum efficiency

Key skills and experience:

*Previous office-based customer service experience is essential, ideally, you will have gained this dealing with a tangible product
*Exposure to shipping or goods out is desirable
*Administration and order processing experience is a must
*Outstanding written and verbal communication skills (internal and external)
*Problem-solving skills and ability to work under pressure
*Team player
*Good computer skills incl. MS packages
*Driver with own vehicle due to location

Apply now for this excellent opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…

Collections Advisor

KHR Recruitment are currently paired with an established client in Maidstone who are looking for Collections Advisors to join their growing recovery team.

This role offers a salary £19,000 + an exceptional bonus of up to £9,000 per year and benefits package (OTE up to £28,000).

This is an exciting opportunity to join an ever expanding business who pride themselves in offering a clear career path, employee development and progression. A lot of the senior members and management started in these roles!

Perfect for someone looking for their first office-based role.

Ideal skills:
– Excellent communicator
– Great attention to detail
– Resilience
– Confidence speaking over the phone
– Previous Customer Service/Customer Care experience
– Computer and system skills
– Compassion

Previous collections experience is not essential and a retail background can be advantageous.

This is a full time, permanent position.

If interested please apply ASAP or get in touch with KHR Recruitment Specialists.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Complaints / Resolutions Handler

We are currently recruiting for a fantastic financial services organisation based on the outskirts of Sevenoaks (own transportation will be required) that are seeking to recruit an experienced Complaints / Resolutions Handler to join their thriving team.

Please note you must be flexible and able to commit to the following shifts:
Hours: Rota shift working based on 8am-8pm Weekdays and 9am-5pm Saturdays, Sundays & Bank Holidays (time off in lieu for weekend hours)

The role will require you to handle complaints including liaison with company external contacts, customers and the Financial Ombudsman Service by telephone and correspondence, ensuring accuracy and compliance with the company’s processes and procedures.

Duties will include:
*Investigate complaints in accordance with the company complaints procedure
*Liaise between customer and external agencies to obtain a resolution
*Research root causes of complaints
*Ensure regulatory responses are issued accurately within the deadline

Key skills and experience required:

*Previous complaints handling experience
*Financial services industry experience would be a distinct advantage
*Outstanding inter written and verbal communications skills, both internally and externally
*Team player
*Flexible
*Results orientated
*Organised with high attention to detail
*Must drive and have own transportation due to location

Apply now for this excellent opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Administrator / Customer Services

We are currently recruiting for a fantastic organisation based on the outskirts of Sevenoaks (own transportation will be required) that are seeking to recruit a number of professional individuals to join their organisation. We have a number of opportunities within customer services (office based) and administration within this fantastic expanding company.

Please note you must be flexible and able to commit to the following shifts:
Hours: Rota shift working based on 8am-8pm weekdays and 9am-5pm Saturdays, Sundays & Bank Holidays (time off in lieu for weekend hours).

So if you have good working experience within customer services (this could be retail or administration experience (any industry) coupled with:

* Experience of liaising directly with the customer on the telephone
* Ability to understand and comply with company processes, policies, and procedures
* Excellent verbal and written communication skills
* Good educational background with proficiency demonstrable in Maths and English (Testing at interview stage)
* Computer Literate, including MS Office and Email
* Must drive and have own transportation due to location

If you are looking for an opportunity to take your career to the next level then apply now!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Coordinator

Customer Service Co-ordinator

We have an excellent opportunity for an experienced Customer Service Co-ordinator to join a market-leading manufacturing company based in the Sevenoaks area on a permanent basis.

You will be the first point of contact for all customer calls and administrative duties within the customer service department. You will ensure all procedures are adhered to and assist in the smooth operation of the office. You will have the ability to build relationships with customers within your area and work closely with the internal and external Sales team to maintain them.

This is a great opportunity for someone to join a fast-paced office environment, join a friendly team, and be a valued member of staff.

Duties:

*Answer general sales calls and queries in a professional manner
*Accurately process orders and call-offs
*Build good working relationships with the external and internal sales team
*Liaise with Hauliers and Logistics Manager to ensure prompt deliveries and address any issues immediately
*Deal with invoice queries and discrepancies
*Build and maintain good working relationships with nominated customers
*Liaise between the site & merchant to ensure accuracy and amendments of orders
*Make outgoing delivery confirmation calls
*Maintain housekeeping within the CAT systems by keeping all information fully updated
*Complaint handling and escalation of severe complaints to the right areas drawing attention to high-risk issues immediately
*Ensure waiting time payments and other fees are addressed, invoiced and payment received.
*Carry out any administration duties as required
*Occasional client visits or attendance at internal client meetings

Knowledge, skills, and experience required:

*A good professional communicator
*Customer Service and Data Input Experience
*A good standard of secondary education
*Working knowledge of Microsoft Word, Excel & Outlook
*Attention to detail and accuracy

If this opportunity sounds like the perfect role for you please get in touch with me, Chloe Scott at KHR Recruitment Specialists for more information

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Advisor

Do you have experience working in retail or customer services?

Do you have the drive to help people with queries?

If so we have the perfect role for you!

Our client based on Medway City Estate is currently looking to recruit customer service advisors on a temporary basis for their ever-growing team. You will need to be extremely organised, articulate and have advanced IT skills. As a customer service advisor, you will use your excellent customer service skills to assist with any queries via telephone and email. Queries can range from checking order progress to checking stock in stores to handling complaints. A positive attitude and friendly approach are a must in this position.

For further information please contact Alex on 01732 758849 or send your CV

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Customer Services Professional (Senior)

We are currently recruiting for a fantastic organisation who is seeking to recruit an outstanding, professional and experienced customer services professional to join their team.
The role will require you to be part of a small, dedicated team responsible for first-class customer service, the focus for this role is on providing immediate and efficient service including providing help and advice to clients via phone and email.
This role could also suit an experienced Team Leader who is looking for an opportunity to lead and motivate a small team.

Duties will include:
*The first point of contact providing outstanding customer service
*Managing calls from customers, maintaining accurate records of discussions or correspondence, providing accurate information to customers on all service issues
*Maintaining data regarding all customer service activity, including communicating and working with colleagues to ensure adequate resourcing
*Carrying out invoicing as required
*Ensure constant communication with customers at relevant intervals throughout the process
*Managing customer proceed/returns and amending estimates
*Supported by the Customer Services Manager, managing daily team performance and attendance issues and bringing matters of concern to the manager’s attention
*Resolving customer issues with tact and diplomacy and escalating and resolving matters in a timely and professional manner
*Overseeing all written correspondence to customers, including emails and formal letters
*Processing service work via the internal system and in accordance with business requirements
*Liaising with the other offices to ensure that all customer relations decisions and actions are consistent
*Ensuring customer requests are processed accurately and efficiently
*The key requirements of this role are the ability to counsel, negotiate and advise others in a specialist or technical area of expertise

Skills and experience
*Previous experience of working in an office-based customer service role ideally for a prestigious/luxury brand requiring the highest levels of service
*Be articulate and have excellent communication skills, oral and written (internal and external)
*I.T. proficient – Knowledge of SAP or Dynamics would be a distinct advantage
*Educated to GCSE level with a minimum Grade C in Maths and English, or equivalent, ideally you will be educated up to A-Level standard
*Good organisation, task and time management skills
*Excellent attention to detail
*Knowledge and experience of workflow management systems
*Previous experiencing leading or supervising others
*The ideal person will be confident, enthusiastic and approachable

If you are interested, please could you inform us of your salary requirements. Salary will be dependent on skills and experience. Apply now for this fantastic opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Advisors

KHR Recruitment are looking for up to 10 Customer Service Advisors for a temporary assignment with an established business in the Ashford area.

Starting on 21st November and running for up to 2 weeks, perfect to pick up some extra cash for Christmas!

The Customer Service Advisors will join a busy team, undertaking consumer Market Research for the local area.

To be suitable for this role you must be immediately available, professional and articulate and proficient in computer, Microsoft and system use.

Hours of work will be Monday-Friday 1pm/4pm-9pm + additional hours for exceptional candidates.

Pay will be £8.21 per hour.

If interested please apply ASAP or get in touch with KHR Recruitment Specialists.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Customer Care Officer

Have you got experience in Customer Service? Are you ready to join a reputable organisation that is always expanding? Then this could be the role for you!

My client, a specialist academic and education provider based in Maidstone are seeking a driven and enthusiastic Customer Care Officer to join a small, friendly office environment.

Responsibilities will include:-

– Dealing with requests for cancellations
– Ensuring all regulations are adhered to (liaising with regulatory bodies)
– Liaising with other departments to discuss individual cases
– To complete between 3 and 10 Customer liaison calls as well as 6 months follow up calls
– Logging all feedback and updating department heads when needed
– General administration
– Telephone and email correspondence

Candidate qualities:-

– Calm and able to deal with difficult situations
– Brilliant attention to detail
– Good organisation skills
– A positive outlook with a “can do” attitude
– Good communication skills
– Reliable, honest and punctual
– Able to work individually as well as willing to take direction

This is a 40-hour working week (09:30 – 18:00) Monday to Friday.

There is also free parking available on site.

If you feel you could be the right fit for this role, please apply or call Eleni on 01622 822 807 for further information.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…