Customer Service Advisor

Do you have experience providing quality customer service over the phone? Have you ever dealt with complaints or queries from sometimes difficult customers?

Reputable insurance firm based in Kings Hill seeking experienced Call Handler for their Claims Customer Service team.

Role

The main responsibilities of the role with be:

– To take inbound calls from customers
– To deal with complaints, queries and questions
– To always provide quality customer service
– To efficiently use the in-house database
– To be able to work at a fast pace

Candidate

The ideal candidate will:

– Have experience dealing with volume inbound calls
– Have a background in providing customer service
– Haven experience dealing with complaints and queries
– Preferred experience in insurance or claims

Offer

In return you will be working for a company that will encourage progression and provide full training. Salary on offer is £17,5000pa. Benefits include on-site parking, holiday, pension, subsidised canteen.

To be considered for the position please apply today, alternatively please call Hannah at KHR – Recruitment Specialists.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Services Adviser

Our client is a leading supplier of car accessories and they are seeking an adaptable and practical customer service and social media executive to join their team.

Working in this small office within a close knit team, the role is paramount to giving new customers advice prior to making a purchases and to answer any queries they may subsequently have. Therefore it is important you can interact with customers in a polite, friendly and professional manner.

As one of the main points of contact you will be able to make your mark within this unique company.

Main responsibilities:

Responding to customer questions by email, phone and in person
Dealing with customers who come to their offices
Liaising with customers and carriers regarding any delivery issues
Regular updating of social media platforms
Responsibility would also be to develop and regularly update the social media platforms.

The successful candidate must:
A keen interest or knowledge in cars is a distinct advantage.
Be a quick learner and have the ability to retain information
Have good diction and possess an excellent telephone manner.
Must have a good grasp of the English language. This includes accurate spelling, grammar, hand writing and punctuation. It is important to be able to compose and respond to emails in a professional manner.
Be able to engage in direct customer interaction by phone, email and in person

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Advisor

Do you have office based customer service experience? Are you a natural problem solver with an excellent telephone manner?

Our client in Kings Hill, West Malling is looking for great communicators, with relevant experience, to join their customer service department. You will be part of a fun and hard working team delivering excellent customer service and resolving customer queries and complaints.

Main duties include:
-Handling written and verbal communications from customers
-Handling a high volume of queries in a professional and timely way
-Providing high quality support to internal and external customers
-Supporting fellow team members and other customer service departments
-Managing your own time and priorities effectively

The ideal candidate will have:
-Office based Customer Service Experience
-Experience of handling queries on the phone
-Admin experience
-Computer literacy and up to date IT skills
-Flexible working hours

To apply, send CVs to Ellie or call the office

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Customer Service Representative – Banking

Do you have office or retail banking customer service experience? Can you take ownership of customer queries and complaints to make sure they are resolved?

Our client, a bank in Kings Hill, are looking for great communicators, with relevant experience, to join their customer service department. You’ll be part of a team that ensures customers are treated fairly and with care. You will be the first point of contact whenever a customer needs to ask a question or raise an issue and you will ensure the timely resolution or escalation of all queries in line with service level agreements.

Main duties include:
– Handling written and verbal communications from customers
– Handling a high volume of queries in a professional and timely way
– Providing high quality support to internal and external customers
– Supporting fellow team members and other customer service departments
– Sustaining and upgrading existing customers where appropriate
– Maintaining up to date knowledge of the legal requirements of the FCA and PRA

The ideal candidate will have:
– Customer Service Experience
– Experience of handling queries on the phone
– Admin experience
– Experience working in retail banking
– Computer literacy and up to date IT skills
– Flexible working hours

To apply, send CVs to Ellie or call the office on 01892 708 708

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Representative

Customer Service Representative

Due to expansion, an experienced, articulate Customer Service Representative is required to join a tight-knit customer service team, responding to client product queries and recommending solutions. Come and join the friendly team at a leading company with a globally recognised brand.

The Customer Service Representative will work with the sales and technical teams to empower clients to maximise the benefits of the product. Applicants be comfortable working with technical products.

Responsibilities:
– Respond to calls and emails direct from clients and sales team members
– Resolve queries of varying complexity
– Contact customers to advise of shipment updates and case resolutions
– Prepare simple quotes and orders
– Communicate with both customers and end users of the products.

Skills and experience:
– Passion for customer service
– Previous experience in a technical customer service role (construction / building sector ideal)
– Able to work with customers to provide the information required to fulfil orders and resolve queries
– Polite, calm and professional telephone manner
– An inquisitive nature with an enthusiasm for learning about the company’s products
– Ability to explain and promote the products clearly
– Experience using a CRM and interacting with ERP systems (training will be provided)
– An organised team-player

This is a fantastic opportunity for a Customer Service Representative to join a growing company providing high end products.

Working hours are ideally 7.30am – 4.30pm Monday-Friday.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

French Speaking Support Executive

French Speaking Dedicated Support Executive

We have an excellent opportunity for a French Speaking Support Executive to join a market leading company based in London. You will be joining a friendly, hard-working team, have the opportunity to grow and develop within the business and be a valued/ key member of staff.

Key responsibilities:
Key contact role providing all aspects of technical support to VIP clients in your market. Providing customers with successful interactions, even if the problem cannot be solved, going the extra mile to make things happen is vital to this role.

*Responding to all client service queries to agreed SLAs / KPIs for inbound channels
*Provide accounts with support and training via preferred channel
*Effectively use Contact Centre technology and Salesforce to record and report on queries
*Identify, provide solutions on all issues that arise
*Proactively manage own workload and escalate to 2nd Level support / CRE team in line with department procedures
*Assist all relevant teams with projects/tasks where necessary, this includes the 1st line support team, groups support where required
*Proactively develop skills and knowledge through effective use of systems
*Communicating with various internal departments and the team in India to resolve client queries
*Attend daily stand ups with the team, to provide information on your daily and weekly work load
*Present monthly work load report, number of customers, number of support queries, over view of top interactions
*Update the in house CRM system with all customer correspondence
*Proactively work to retain clients through effective client support and follow up
*Proactively log client and product information
*Assist the accounts team with proactive calls to our groups / casual chains, to undertake courtesy calls and measure site satisfaction

Required skills and experience:
The ideal candidate will have

*Proven Customer Service experience (at least 2 years in a contact centre helpdesk environment)
*Previous IT technical helpdesk experience would be beneficial
*Self-starter with a good work ethic, able to work independently or as part of a team
*Extremely organised with good time management skills and attention to detail
*Service minded
*Experience of dealing with demanding customers
*A hands-on problem solver, resilient, proactive mind set, with the ability to handle customer objections / complaints
*An excellent team player, flexible approach to differing work tasks and fluctuating priorities
*A good communicator, with excellent use of verbal and written English/Market language
*Able to absorb and explain information clearly to others

Profile
*Persuasive and influential
*Strong self-confidence, has a positive outlook and takes responsibility
*A strong can-do attitude
*Strong desire for success, doing what it takes to achieve service standards
*Willing to go the extra mile and not afraid to make decisions when required for the benefit of the client

Your hours of work will be Monday – Friday 9am – 5.30pm

Please get in touch with me, Chloe Scott at KHR Recruitment Specialists for more information

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…