Inbound Customer Service Advisor (Nights)

A new opportunity has arisen for an Inbound Customer Service Advisor to join a leading business based near Tunbridge Wells in Kent.

Please note that this will require night working only, perfect for someone looking to juggle work around a busy home life! The right candidate will have the option to work from home (equipment provided) after an initial training period.

The Customer Service Advisor will need to be confident speaking on the phone as you will be required to answer a high number of inbound calls.

You will be expected to maintain exceptional levels of customer service at all times and should be able to deal with all enquiries quickly and effectively.

This role is being offered on a temp to perm basis.

Night shifts only! Working 4 nights out of 7 (one weekend shift included). 10pm or midnight starts.

Paying £9.00 per hour.

If interested please apply with a CV or get in touch with KHR Recruitment Specialists.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…

Interim Client Services Manager

Are you an Interim Manager with a passion for delivering excellent customer service? Do you have people management experience and a background in Financial Services?

Our client, based in Tunbridge Wells, is seeking an experienced and hands-on Client Services Manager to oversee all aspects of their service delivery. You will be managing a team dedicated to servicing customer requirements and administering customer accounts. You will be responsible for management reporting and monitoring systems and processes to ensure your departments efficiency.

Interim Client Services Manager duties:

– Management of all client services staff, including development, appraisal, training and discipline.
– Implement and monitor industry or legislation changes to procedure and systems
– Ensuring daily workload is completed in alignment with agreed service levels
– Ensuring your team/department meets company compliance practices and is compliant in all actions
– Maintain an up to date knowledge of HMRC practices and procedures
– Maintain relationships with IFA sources of business
– Manage the quotation quality process
– Provide reports to Head of Operations
– Deal with complex administrative cases and refer to Head of Operations where necessary
– Plan and maintain resource capacity, skills and knowledge requirements

This role would suit someone with experience in an interim role, and experience in Life and pensions. This role can be part time or full time and the client is open to contractors.

The Interim Client Services Manager will have:

– A background in life and pensions
– FA2 and CF1 qualifications as a minimum
– Knowledge of compliance and contract law
– Understanding of the principles of Treating Customers Fairly
– Excellent communication, interpersonal and negotiation skills
– Process analysis skills
– Staff/Team management experience
– Planning and project management skills
– An enthusiastic and positive outlook
– An analytical mind

For more information, please send CVs to Ellie or call the office.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…

Claims Assistant

Do you have call handling experience? Can you provide quality customer service? Can you work in a fast-paced environment?

My client is a large, well-known Insurance business with an office based in Kings Hill. They are at present looking to recruit a number of strong, experienced customer service professional to join one of their expanding claims divisions.

Role & Responsibilities

The core role of the Claims Assistant is to liaise with policyholders regarding their pet insurance.

– Answering incoming calls from policyholders looking to make a claim
– Providing customers with information regarding their level of cover
– Sending documents
– Using and updating the in-house system
– Providing quality customer service
– Making referrals internally where required

Candidate Profile

– Strong Communicator – verbally and written
– IT literate
– Call handling experience
– Claims/ Insurance/ Veterinary background preferred
– 5 GCSE’s C or above

Hours of work are Monday to Friday 9am – 5.15pm, including 1 in 3 Saturdays 9am – 1pm.

The salary on offer is £16,500 and will increase with experience.

Benefits include parking, holiday, pension, subsidised canteen, and full training.

To be considered for the position please apply today, alternatively please call Hannah Collis at KHR Recruitment on 01622822805.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Manager

Our client is a fast expanding business with offices in Mid-Kent & Southwater who has recently merged with another growing organisation. They are currently seeking a Customer Service Manager to join their team to cover both offices.

Responsibilities will include:

– Leading a Customer Service team
– Training of your team, covering all area’s such as products, phone call training and internal systems
– To monitor activity
– Product changes to be actioned
– General Customer Service/Administration such as answering telephone calls, email correspondence, order placing, returns, complaints and order queries
– Priortise workload ensuring that Customer expectations are met
– Monthly 1 on 1’s with the Customer Service Team – setting objectives and tasks/monitoring KPI’s

Person Specification:

– Team Management skills
– 3 years minimum in Customer Service Management
– Strong Team Player
– Planning and organisation skills
– Interpersonal skills
– Positive, driven and enthusiastic
– Being able to work part of a team as well as on your own

It is essential that the Customer Service Manager operates from both the Chatham, Kent and Southwater, West Sussex offices on a weekly basis. Division of time is flexible and can be addressed upon interview.

The hours for this role are 8am – 5pm (Monday to Friday).

If you are interested, please apply below, alternatively please call Victoria on 01622 822 810 or email .

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Office Assistant

Do you have recent and relevant customer service and admin experience? Are you an office all-rounder with excellent organisational skills?

Our client, based in Edenbridge, is looking for an Office Assistant to work alongside the Office Manager and support general administration and customer service tasks. You will need to be highly organised, efficient and able to multi-task.

Duties of the role include:
– Answer incoming calls, take messages and transfer calls
– Data entry using MS Excel and Sage 200
– Meeting and Greeting visitors and arranging security passes#
– Organising hospitality for staff meetings and celebrations
– Sales administration
– Raising purchase orders and processing sales enquiries
– Assisting with general administration
– Responding to customer emails and enquiries

This role would suit someone with recent or relevant administration or customer service experience. It may suit a graduate with a strong work ethic and suitable work experience. Equally, this role would make an excellent next step for someone looking to work for a growing business that looks after its employees.

The ideal candidate will have:
– Excellent telephone manner
– Good standard of English; written and verbal
– Educated to GCSE or an equivalent level as a minimum
– Customer Service experience
– Administration or secretarial experience
– Up to date IT skills
– The ability to work effectively in a matrix organisation structure
– An excellent work ethic: self-motivated and cooperative

For more information on this position, or to apply, send CVs to Ellie or call the office.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…