Customer Care / Customer Service Representative

Customer Care / Customer Service Representative

We are working with a leading and growing business on the South Kent Coast who are going through an interesting period of change and developing in the world of eCommerce.

They are looking for an experienced individual to join their established team. The role will be to provide excellent customer service by keeping customers informed, assisting with incoming telephone sales, enquiries and customer queries. You will also be expected to undertake administrative duties associated with the smooth running of the customer services department and provide a professional interface between customer and company.

Duties
*Keep customers informed of delivery dates, delays, or product issues
*Undertake a proactive customer care role, answering telephone calls, responding to electronic correspondence and resolving problems.
*Provide a limited level of technical expertise
*Liaise with the warehouse team to ensure promised delivery date is met
*Ensure customer goods have been received and invoice has been sent
*Review customer’s feedback to the web team providing up-sale opportunities
*Promoting positive culture of understanding and caring for the customer journey
*Complaint handling and problem solving, logging and progressing all delivery queries, liaising with the despatch department to aid the order delivery.
*Escalate potential problems with the customer care supervisor
*Active listening and empathy to customer concerns
*Maintain despatch spreadsheet and assist with daily delivery problems
*Assist with customer returns as required.
*Completing online enquiries, call backs and delivery queries

Experience required
*Prior office/phone-based customer service experience
*Experience with webchat and/or social media customer service would be beneficial
*Strong spelling and grammar to be able to liaise via email with customers
*High level of numeracy
*Good IT skills (Word/Excel etc)
*Experience with a CRM would be beneficial
*Articulate and good communicator
*Very good at prioritising
*Highly organised

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Support Specialist

We are currently recruiting for a dynamic company, based in Rochester, that are seeking to recruit a Customer Services professional to join their team.

You will be responsible for managing customer queries, requests, and account management of the client to ensure the highest levels of service are being provided.

Duties will include:
*Provide external customer support clients to ensure consistent and timely action
*Support new and existing clients worldwide
*Serve as a liaison between client and internal services teams
*Mailbox management
*Work with operations team to ensure tasks are carried through to completion
*Monitor internal systems (Salesforce) ensuring accurate information recorded
*Ensure timely entry of sales orders
*Work with internal departments
*Producing quotes
*Support Client Managers

We are seeking candidates with the following skills sets/experience:
*Previous office-based customer service and administration experience is essential ideally with a high volume call handling experience
*Outstanding written and verbal communication skills both internal and external
*Working knowledge of Salesforce preferred and be highly proficient in all Microsoft Office applications and online document platforms such as Google Docs
*Be thick-skinned and resilient
*Be highly organised with the ability to prioritise effectively and manage your own day-to-day workload
*High attention to detail
*Need to drive and have own transportation due to office location and future travel to client meetings

This is a wonderful opportunity to join a fantastic company, if you have the relevant experience then apply now!!!!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Client Services Assistant Manager

Client Services Assistant Manager
Location: Outskirts Maidstone
Salary: £Great + Bens

This is a full-time, permanent opportunity working with one of the UK’s fastest-growing e-commerce and specialist distribution company and one of the largest mail providers within the UK with a group t/o of £250m.

Reporting directly to the Group Head of Client Services
Answering emails and dealing with clients on the telephone
Arranging quotations, queries, and complaints to be resolved and logged accordingly.
Checking invoices and SLAs along with Salesforce monitors and reporting
Monitoring Team performance
Staff reviews and training
Escalating claims and issues with service providers
Supervising the team day to day, ensuring that reporting deadlines are met, and client queries are resolved on time.
Assisting with the creation of team KPIs.
Liaising with staff internally and service providers to always ensure client satisfaction.
Problem-solving surrounding delivery issues.
Assisting with training, time management of the team and general staff supervision.
Ensuring the compliance of all relevant business guidelines and policies.

The right candidate will be:

Confident and friendly
Positive and Hardworking
Have the ability to multitask and have exceptional organisation skills.
Proven attention to detail
This role would suit someone who works well within a fast-paced exceptionally busy customer focused environment.
Knowledge of Outlook and Excel is a must

The ideal candidate will be comfortable organising team members to meet reporting and daily task deadlines, whilst monitoring team SLAs, carrying out staff reviews and supporting the team to ensure fast and accurate responses to our clients. At the same time, you will be in your element dealing with clients daily, with a personable approach and a high expectation of customer service, resolving general queries and escalations quickly and efficiently.

As Client Services Assistant Manager, you will ensure that our client retains their client base, through our KSP, Customer Service Excellence, and will lead by example to assist with the management of our dedicated and hardworking team. You will use your previous experience in Customer Service Supervisory and or Assistant Manager roles along with our Senior Management Teams expectations to form your exciting new role and make it your own.

An ideal candidate will be a true people person who is supportive, well organised, flexible, reliable, numerate, and literate with a good attitude to hard work and problem solving. Always positive in your responses to problems you will hit the ground running, providing the best possible personal service to our internal teams and clients. The successful candidate will be required to use various computer programs including Microsoft Word, Excel, and Outlook as well as our internal systems and Salesforce for which training will be provided.

A good telephone manner is essential, as is the ability to provide clear communication by email using good literacy. Candidates should show initiative and work very well under pressure.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Care / Customer Service Representative

Customer Care / Customer Service Representative

We are working with a leading and growing business on the South Kent Coast who are going through an interesting period of change and developing in the world of eCommerce.

They are looking for an experienced individual to join their established team. The role will be to provide excellent customer service by keeping customers informed, assisting with incoming telephone sales, enquiries and customer queries. You will also be expected to undertake administrative duties associated with the smooth running of the customer services department and provide a professional interface between customer and company.

Duties
*Keep customers informed of delivery dates, delays, or product issues
*Undertake a proactive customer care role, answering telephone calls, responding to electronic correspondence and resolving problems.
*Provide a limited level of technical expertise
*Liaise with the warehouse team to ensure promised delivery date is met
*Ensure customer goods have been received and invoice has been sent
*Review customer’s feedback to the web team providing up-sale opportunities
*Promoting positive culture of understanding and caring for the customer journey
*Complaint handling and problem solving, logging and progressing all delivery queries, liaising with the despatch department to aid the order delivery.
*Escalate potential problems with the customer care supervisor
*Active listening and empathy to customer concerns
*Maintain despatch spreadsheet and assist with daily delivery problems
*Assist with customer returns as required.
*Completing online enquiries, call backs and delivery queries

Experience required
*Prior office/phone-based customer service experience
*Experience with webchat and/or social media customer service would be beneficial
*Strong spelling and grammar to be able to liaise via email with customers
*High level of numeracy
*Good IT skills (Word/Excel etc)
*Experience with a CRM would be beneficial
*Articulate and good communicator
*Very good at prioritising
*Highly organised

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Administrator (Temporary)

Customer Service Administrator (Temporary)

Outskirts of Southern Horsham (office based full time)
Monday – Friday, 8am-5pm
Initially 6-8 weeks
To start immediately

We are working with a leading business based south of Horsham who are seeking an experience Customer Service Administrator to join them for 6-8 weeks.

The role will be providing care and support for customers through all interactions
with them so that they are retained and the company can increase sales in line with the business
goals and objectives.

Primary Responsibilities
*Interact with all customers whether on the telephone or via email in a professional and friendly
*manner at all times.
*Answer all telephone calls, emails and fax and execute tasks requested including order placing,
*returns, complaints, order queries and general enquiries in a timely manner.
*Answer all group phone calls and redirect to the relevant personnel.
*Provision of support for the sales teams so they are able to concentrate on proactive selling
*including upsell and cross sell opportunities.
*Liaise with relevant team members or 3rd party organisations when a request that needs attention
*due to issues they are experiencing that are outside of the scope of the role.
*Prioritise the workload to ensure agreed customer expectations are met ensuring high standards of
*customer satisfaction.
*Manage all websites, online chat facility to ensure excellent customer service is maintained at all
*times.
*Phone calls answered within the time frame as set by the company.

Personal Specification
*12+ months experience in office-based customer service and sales
*Interpersonal skills and ability to communicate at all levels
*Problem solving
*Good knowledge of the sales approach
*Strong IT skills – Word, Excel, CRM’s/Databases

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.