Client Liaison Officer

We are currently working with a leading specialist business based in Slough.

Due to ongoing growth, they are currently seeking a Client Liaison Officer to answer queries and build relationships with both new and existing customers.

The Client Liaison Officer will be responsible for:

Ensuring that all queries are passed to the appropriate member of staff / department.
Liaise with the team to ensure all reports are sent to the client on time.
Liaise with the Quality Manager to ensure that customer complaints are resolved suitably and that the client is notified of the actions undertaken.
Ensure that clients are kept up to date with price changes and appropriate UKAS required information is sent through to the clients.
Ensure there is suitable cover to manage all client inquiries during allocated office hours.
Ensure that the processing of customer requirements; delivery and receipt of samples, registration, processing and contract review, are completed in a timely and efficient manner.
Assist when necessary with internal quality and management meetings.

The ideal candidate will be able to demonstrate experience working in a similar customer service driven role, have excellent communication and organisation skills, have great attention to detail, be personable and friendly with a great attitude and work as a team player. Experience working in a laboratory environment or an interest/academic background in science would be advantageous.

Benefits include:

Company pension
Employee discount
On-site parking
Private medical insurance
Referral programme
Wellness programmes

Hours for this role are Monday to Friday 8.30am – 5pm.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Client and Customer Service Advisor

Role: Customer Advisor
Location: Sevenoaks
Salary: £19K – £25K + Benefits

We are currently recruiting for a fantastic organisation based on the outskirts of Sevenoaks (own transportation will be required) for a number of professional individuals to join their organisation.

*Due to the nature of this role you must be fully flexible on hours and days you can work*

We have a number of opportunities within this fantastic expanding company including client services and customer services.

The ideal candidate will have:
* Experience of liaising directly with the customer on the telephone
* Ability to understand and comply with company processes, policies, and procedures
* Excellent verbal and written communication skills
* Good educational background with proficiency demonstrable in Maths and English (Testing at interview stage)
* Computer Literate, including MS Office and Email
* Must drive and have own transportation due to location

Company Benefits:
*25 Days Annual Leave Entitlement
*One additional day’s leave for your birthday
*Private Medical Cover
*Life Insurance Cover
*Self-Invested Pension Plan (SIPP)
*Employee Assistance Programme (EAP)
*Access to Blue Motor Finance benefits portal
*Gym Membership discounts
*Eye Care Cost reimbursement
*Premium Bonds for children
*Office Social Activities

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd.

Keep in touch with us online for job alerts, industry updates and market information…ion

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Services Advisor

We are currently recruiting for a fantastic financial services organisation based on the outskirts of Sevenoaks (own transportation will be required) that are seeking to recruit a Customer Services Advisor / Customer Support to join their organisation.

Please note you must be flexible and able to commit to the following shifts:
Hours: Rota shift working based on 8am-8pm Weekdays and 9am-5pm Saturdays, Sundays & Bank Holidays (time off in lieu for weekend hours)

The role will require you to ensure timely and accurate administration of the company’s products including direct liaison with the company’s introducers and customers on the telephone and by correspondence.
Duties will include:
*Inbound and outbound telephone call handling and correspondence
*Gathering initial information for customer complaints
*Completion of welcome calls as required
*Updating / correction of records
*Recording all received information correctly in line with company procedures
*Updating and keeping electronic and paper filing in order at all times

Key skills required
*Good customer services exposure, this could be gained from retail or office-based
*Experience of working in a team within an office/contact centre environment would be desirable
*Experience in liaising directly with customers on the telephone
*Ability to understand and comply with documented processes, policies and procedures
*Excellent verbal and written communication skills
*Good educational background with proficiency demonstrable in Maths and English
*Computer Literate, including MS office products and Email
*Must drive and have own transportation due to location

Apply now for this excellent opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Complaints Handler

Do you enjoy customer service? Are you interested in working for a growing finance company?
The company is focused on looking after its clients and customers and this is a perfect way to further your career.

The key aspects of the role:
∙ To work as part of a motivated team, to ensure that all inbound complaints are thoroughly investigated
∙ To always work towards offering a suitable solution to our customers within the set regulatory time frames
∙ To openly and fairly review each customer complaint without bias or personal opinion ∙ Manage own caseload, ensuring all complaints are handled within required deadlines and FCA requirements.
∙ To participate in monthly meetings to put forward suggestions for improvement and share successes as part of the group
∙ Openly share experience in order to use the information to build knowledge/skillset ∙ Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible
∙ Ensure that all complaints are handled with the highest standard of customer care ∙ To maintain complaints database with correct and relevant information at all times ∙ To research the root cause of complaints and use the information to ensure consistency in processes and procedures
∙ To hold excellent communication skills both verbally and in writing

Own Transport required because of the location

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Executive

We are currently working with a leading specialist business based in Slough.

Due to ongoing growth, they are currently seeking a Customer Service Executive to answer queries and build relationships with both new and existing customers.

The Customer Service Executive will be responsible for:

Ensuring that all queries are passed to the appropriate member of staff / department.
Liaise with the team to ensure all reports are sent to the client on time.
Liaise with the Quality Manager to ensure that customer complaints are resolved suitably and that the client is notified of the actions undertaken.
Ensure that clients are kept up to date with price changes and appropriate UKAS required information is sent through to the clients.
Ensure there is suitable cover to manage all client inquiries during allocated office hours.
Ensure that the processing of customer requirements; delivery and receipt of samples, registration, processing and contract review, are completed in a timely and efficient manner.
Assist when necessary with internal quality and management meetings.

The ideal candidate will be able to demonstrate experience working in a similar customer service driven role, have excellent communication and organisation skills, have great attention to detail, be personable and friendly with a great attitude and work as a team player. Experience working in a laboratory environment or an interest/academic background in science would be advantageous.

Benefits include:

Company pension
Employee discount
On-site parking
Private medical insurance
Referral programme
Wellness programmes

Hours for this role are Monday to Friday 8.30am – 5pm.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Care / Customer Service Representative

Customer Care / Customer Service Representative

We are working with a leading and growing business on the South Kent Coast who are going through an interesting period of change and developing in the world of eCommerce.

They are looking for an experienced individual to join their established team. The role will be to provide excellent customer service by keeping customers informed, assisting with incoming telephone sales, enquiries and customer queries. You will also be expected to undertake administrative duties associated with the smooth running of the customer services department and provide a professional interface between customer and company.

Duties
*Keep customers informed of delivery dates, delays, or product issues
*Undertake a proactive customer care role, answering telephone calls, responding to electronic correspondence and resolving problems.
*Provide a limited level of technical expertise
*Liaise with the warehouse team to ensure promised delivery date is met
*Ensure customer goods have been received and invoice has been sent
*Review customer’s feedback to the web team providing up-sale opportunities
*Promoting positive culture of understanding and caring for the customer journey
*Complaint handling and problem solving, logging and progressing all delivery queries, liaising with the despatch department to aid the order delivery.
*Escalate potential problems with the customer care supervisor
*Active listening and empathy to customer concerns
*Maintain despatch spreadsheet and assist with daily delivery problems
*Assist with customer returns as required.
*Completing online enquiries, call backs and delivery queries

Experience required
*Prior office/phone-based customer service experience
*Experience with webchat and/or social media customer service would be beneficial
*Strong spelling and grammar to be able to liaise via email with customers
*High level of numeracy
*Good IT skills (Word/Excel etc)
*Experience with a CRM would be beneficial
*Articulate and good communicator
*Very good at prioritising
*Highly organised

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Financial Services Customer Support

We are currently recruiting for a fantastic organisation based on the outskirts of Sevenoaks (own transportation will be required) that are seeking to recruit a number of professional individuals to join their organisation. We have a number of opportunities within customer services (office based) and administration within this fantastic expanding company.

Benefits: Excellent progression and career development within the company, Free off-site parking, 25 days holidays, Subsidised gym membership, Private medical insurance after probation, Life insurance etc

Please note you must be flexible and able to commit to the following shifts:
Hours: Rota shift working based on 8am-8pm weekdays and 9am-5pm Saturdays, Sundays & Bank Holidays (time off in lieu for weekend hours).

So if you have good working experience within customer services (this could be retail or administration experience (any industry) coupled with:

* Experience of liaising directly with the customer on the telephone
* Ability to understand and comply with company processes, policies, and procedures
* Excellent verbal and written communication skills
* Good educational background with proficiency demonstrable in Maths and English (Testing at interview stage)
* Computer Literate, including MS Office and Email
* Must drive and have own transportation due to location

If you are looking for an opportunity to take your career to the next level then apply now!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…