After Sales/Service Coordinator

We are currently recruiting for a fantastic organisation that is seeking to recruit an outstanding, professional and experienced service professional to join their team based in Central London.
The role will be responsible for supporting the after-sales service division, in coordinating the performance of the external after-sales service network. While ensuring the efficient and effective operations across the after-sales division.
Duties will include:
*Maintaining and developing the external after-sales network
*Ensuring regular services evaluation and visitation schedule
*Supporting the Team Leader in their role in the delivery of the company strategy, across the external after-sales service area
*Maintaining and overseeing the introduction of all external reporting services. While providing regular progress reports and updates to internal and external after-sales stakeholders
*Supporting the after-sales service dept. of the company’s systems and ensuring this is maintained and routinely updated
*Acting as lead After-Sales Administrator on both systems in supporting the Business Systems Manager
*Supporting and assisting service dept. development and associated estimates are delivered in accordance with company delivery time schedule
*Support the forecasting demand and the organising/scheduling of required training and development courses
*Assisting and supporting the after-sales division, with phone calls, emails, stock levels, procurement, distribution, maintenance schedules and audits
*Visiting other sites to provide support and ascertain needs

Skills and experience required
*Previous experience in a detail-oriented role
*Previous experience of working in an office-based service/support role ideally for a prestigious/luxury brand requiring the highest levels of service
*Experience of working in a retail head office providing after service, analytical support to a branch network would be a distinct advantage
*Previous data analysing experience
*Excellent attention to detail
*Strong problem solving and troubleshooting abilities
*Excellent interpersonal and communication skills, written and oral
*Flexibility in working as this role will require National travel incl. overnight stays
*Educated to A levels standard and at least five GCSE’s or equivalent at Grade 4 or above (previously A-C) including Maths and English
*You will be positive, participate, self-confident, friendly, self-starting and somewhat conventional and self-disciplined
*Flexibility, variety and pace are also likely to be important aspects of the role
*Strong IT skills – Excel specialist; experienced with Lookups, data sorting and filtering, pivot tables. Also, Knowledge MS Word and PowerPoint. Experience of SAP or Dynamics would be a distinct advantage
If you are interested, please could you inform us of your salary requirements. Salary will be dependent on skills and experience. Apply now for this fantastic opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Services Professional (Senior)

We are currently recruiting for a fantastic organisation who is seeking to recruit an outstanding, professional and experienced customer services professional to join their team.
The role will require you to be part of a small, dedicated team responsible for first class customer service, the focus for this role is on providing immediate and efficient service including providing help and advice to clients via phone and email.
This role could also suit an experienced Team Leader who is looking for an opportunity to lead and motivate a small team.
Duties will include:
*First point of contact providing outstanding customer service
*Managing calls from customers, maintaining accurate records of discussions or correspondence, providing accurate information to customers on all service issues
*Maintaining data regarding all customer service activity, including communicating and working with colleagues to ensure adequate resourcing
*Carrying out invoicing as required
*Ensure constant communication with customers at relevant intervals throughout the process
*Managing customer proceed/returns and amending estimates
*Supported by the Customer Services Manager, managing daily team performance and attendance issues and bringing matters of concern to the manager’s attention
*Resolving customer issues with tact and diplomacy and escalating and resolving matters in a timely and professional manner
*Overseeing all written correspondence to customers, including emails and formal letters
*Processing service work via the internal system and in accordance with business requirements
*Liaising with the other offices to ensure that all customer relations decisions and actions are consistent
*Ensuring customer requests are processed accurately and efficiently
*The key requirements of this role are the ability to counsel, negotiate and advise others in a specialist or technical area of expertise

Skills and experience
*Previous experience of working in an office-based customer service role ideally for a prestigious/luxury brand requiring the highest levels of service
*Be articulate and have excellent communication skills, oral and written (internal and external)
*I.T. proficient – Knowledge of SAP or Dynamics would be a distinct advantage
*Educated to GCSE level with a minimum Grade C in Maths and English, or equivalent, ideally you will be educated up to A Level standard
*Good organisation, task and time management skills
*Excellent attention to detail
*Knowledge and experience of workflow management systems
*Previous experiencing of leading or supervising others
*The ideal person will be confident, enthusiastic and approachable

If you are interested, please could you inform us of your salary requirements. Salary will be dependent on skills and experience. Apply now for this fantastic opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Executive

Customer Service Executive
Dartford

I am currently working with a bespoke manufacturer in Dartford that are seeking a Customer Service Executive.

The Customer Service Executive role will ensure all levels of customer satisfaction are met by investigating all technical issues for a range of customers and clients.

Main responsibilities will include:

– Accurate input of customer orders onto SAGE 100
– Diagnose client and customer technical issues
– To build effective and long-lasting customer relationships from providing a high level of customer service
– Undertake a range of administrator duties
– Manage own workload/objectives
– Develop high levels of product knowledge
– Effectively manage customer complaints, ensuring they are dealt with and resolved
– Good time management

The ideal candidate will need to be highly motivated, customer-service driven and able to manage their time efficiently.

Skills and experience required are:

– Ability to work on own initiative
– Experience working in a Customer Service environment
– Ability to find solutions to solve problems
– Computer literate and good MS Office skills
– Self-motivated with a proactive ‘can-do’ attitude

The hours of work are 08:30 – 17:30, Monday to Friday.

You will also get the opportunity to earn more with technical training opportunities to expand your knowledge and skills.

If you are interested in this position, then please apply or call Eleni on 01622 822 807.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Complaints / Resolutions Handler

We are currently recruiting for a fantastic financial services organisation based on the outskirts of Sevenoaks (own transportation will be required) that are seeking to recruit an experienced Complaints / Resolutions Handler to join their thriving team.

Please note you must be flexible and able to commit to the following shifts:
Hours: Rota shift working based on 8am-8pm Weekdays and 9am-5pm Saturdays, Sundays & Bank Holidays (time off in lieu for weekend hours)

The role will require you to handle complaints including liaison with company external contacts, customers and the Financial Ombudsman Service by telephone and correspondence, ensuring accuracy and compliance with the company’s processes and procedures.

Duties will include:
*Investigate complaints in accordance with the company complaints procedure
*Liaise between customer and external agencies to obtain a resolution
*Research root causes of complaints
*Ensure regulatory responses are issued accurately within the deadline

Key skills and experience required:

*Previous complaints handling experience
*Financial services industry experience would be a distinct advantage
*Outstanding inter written and verbal communications skills, both internally and externally
*Team player
*Flexible
*Results orientated
*Organised with high attention to detail
*Must drive and have own transportation due to location

Apply now for this excellent opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Services Advisor

We are currently recruiting for a fantastic financial services organisation based on the outskirts of Sevenoaks (own transportation will be required) that are seeking to recruit a Customer Services Advisor to join their organisation.

Please note you must be flexible and able to commit to the following shifts:
Hours: Rota shift working based on 8am-8pm Weekdays and 9am-5pm Saturdays, Sundays & Bank Holidays (time off in lieu for weekend hours)

The role will require you to ensure timely and accurate administration of the company’s products including direct liaison with the company’s introducers and customers on the telephone and by correspondence.
Duties will include:
*Inbound and outbound telephone call handling and correspondence
*Gathering initial information for customer complaints
*Completion of welcome calls as required
*Updating / correction of records
*Recording all received information correctly in line with company procedures
*Liaison with Dealerships / Area Sales Managers
*Updating and keeping electronic and paper filing in order at all times

Key skills required
*Good customer services exposure, this could be gained from retail or office-based
*Experience of working in a team within an office/contact centre environment would be desirable
*Experience of liaising directly with customer on the telephone
*Ability to understand and comply with documented processes, policies and procedures
*Excellent verbal and written communication skills
*Good educational background with proficiency demonstrable in Maths and English
*Computer Literate, including MS office products and Email
*Must drive and have own transportation due to location

Apply now for this excellent opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Advisor

Customer Service Advisor
TEMP 3-4 weeks (This assignment is likely to last longer)

My client based in Medway is seeking Temporary Customer Service Advisors to join a hard-working, lively and outgoing office within the fashion industry. This is an exciting opportunity for candidates looking to join a well-known brand and become a valuable member of staff.

You will be responsible for a varied amount of tasks and duties:
– Receiving and handling inbound and outbound telephone calls
– Gathering information and resolving queries
– Email Correspondence and actively calling customers
– Updating internal systems with correct and accurate information
– Represent the company in a professional manner

The ideal candidate would have experience working within retail fashion or a Customer Service environment, have a good telephone manner, have the ability to follow processes and guidelines, have excellent attention to detail, advanced Microsoft office skills and can demonstrate excellent communication skills.

If this opportunity sounds like the perfect role for you please get in touch with myself, Chloe Scott at KHR Recruitment Specialists for more information.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Customer Service Advisor – Temp

Temporary Customer Service Advisor currently required to join a successful and lovely business in Gravesend, immediate start.

We are looking for people with excellent communication and organisation skills who are confident speaking on the phone to work in an outbound contact centre.

You will be required to make outbound calls to existing customers to run scripted market research and marketing campaigns – no cold calling!

This will be a busy role and will include updating and maintaining the system so will be ideal for someone who is proficient in Microsoft and confident using a computer/systems.

Hours of work will be Monday to Friday 9am to 5pm. This will be a 1-2 week assignment.

Paying £8-9.00 per hour.

If interested please get apply ASAP or get in touch with KHR Recruitment Specialists today so not to miss out!

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Customer Service Executive

We are currently working with a leading manufacturer and distributor of luxury consumer goods.

Due to ongoing growth, they are currently seeking a Customer Service Executive to consistently provide high levels of customer service and technical support to a range of customers via fax, email and telephone including order placing, data input, effective complaint resolution and other customer service related issues.

Key areas of responsibility:

*Accurate and timely input of customer orders via SAGE 1000 back office system
*Management of time to ensure high level of productivity and order throughout
*Understanding of processes and procedures to minimise input error and ensure good customer service is given
*Build effective and lasting customer relationships through the provision of high levels of service delivery, problem resolution and the empathetic management of customer expectations
*Liaise directly with customers on price and stock availability requests
*Develop high levels of product knowledge in order to answer questions relating to the product ranges
*Proactively, creatively and effectively manage customer complaints ensuring they are resolved in the most timely, cost-effective and appropriate manner

Skills & Experience

*Previous experience within a customer service or call centre environment
*Good data entry experience
*B2B exposure would be preferred
*Excellent communication skills
*Self-motivated with a proactive approach and demonstrates a ‘can do’ attitude
*Ability to focus on solutions rather than problems
*The ability to understand technical drawings and instructions would be advantageous
*Proven track record in delivering quality as a first priority
*Quick to adapt and learn new skills
*Good MS Office skills

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Care Coordinator

Are you a motivated and switched on individual looking to secure a career in Customer Service?

We are currently recruiting for a specialist academic and education provider based in Norwood, that is seeking a driven and enthusiastic Customer Care Coordinator (temp to perm) to join a small, friendly office environment.

The ideal candidate must be computer literate and have great attention to detail. You will be providing Customer Service to clients, cancelling orders, data entry, processing orders, and other general admin duties.

Key skills of preferred applicant:

– Computer competent
– Previous Customer Care experience
– Experienced in Excel and Word
– Organised and good timekeeper
– Great attention to detail
– Customer satisfaction driven
– To have a strong desire to learn to add value to the company
– Be able to think outside the box and to make decisions individually
– Professional telephone manner

Norwood, London
Hours are 9am – 5:30pm (Monday – Friday)
£21,000 – £22,000 + benefits

If you believe you could be the ideal candidate then please get in touch by applying or call Eleni on 01622 822 807.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…