Customer Service Adminstrator

Do you have excellent Customer Service and Admin experience? Are you looking for a challenging and varied new opportunity?
Our client, based in Kings Hill, is seeking a Customer Service Representative with office experience and a keen eye for detail to join their established team. This is a great opportunity to join a thriving organisation that places people, employees and customers, at the centre of what they do.
The role will require great communication skills (written and verbal) the ability to manage your own time and prioritise tasks effectively, and a positive can-do approach.
Duties include:
*Handling communications from customers and providing a high level of customer service.
*Undertaking various admin tasks involved in making changes to customer accounts.
*Maintaining accurate and updating details accurately.
*Working to provide an efficient service to customers whilst minimizing mistakes and subsequent complaints.
*Providing high quality support to fellow team members
*Communicating effectively with other customer service teams
*Ensuring confidentiality of customer information in accordance with Data Protection laws.
The right candidate will have:
*Customer service and administration experience
*Experience in retail banking is advantageous
*A good standard of education
*Great telephone manner and email writing skills.
*Up to date IT skills
*Great organisational skills and a methodical approach to work
*A pleasant and approachable manner
*Excellent complaint handling and resolutions skills.
*The ability to spot new business opportunities

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Customer Service Coordinator

Customer Support Coordinator

We currently have a brilliant opportunity for Customer Support Coordinator to join an expanding company with an international presence in East Sussex.

They are leaders in their field with a number of patented designs. Expanding through numerous offices due to ongoing success.

The role of the Customer Services Coordinator is to successfully manage the Customer Services function, providing excellent service and support to the whole team and customers alike.

The role will include –
*Ensuring all customer orders are processed in an efficient and timely manner. This includes entering the order onto the Sage accounts system, liaising with the customer for any necessary amendments and to resolve any discrepancies, passing to the warehouse for despatch and monitoring through to delivery, working closely with both the Sales and Warehouse departments.
*Answering and handling phone enquiries from the main office line, including giving details of product availability and stock levels, cost enquiries, basic technical advice on the products, customer complaints. Passing calls to colleagues and taking and passing on messages when required.
*Arranging collections with customers of incorrect or surplus stock from site for restocking.
*Arranging site visits coordinating with Account Manager’s and the client for mutually agreeable dates etc.
*Sending out of marketing material to clients when required and notifying Marketing Manager when literature is low in stock.
*Obtaining PoD’s and chasing up ETA’s with hauliers and carriers both over the phone and on portal websites.
*Monitoring of back orders seeing these through to delivery.

Suitable Candidate;
*Minimum two years previous experience working in a customer service role.
*Fully conversant and competent with Sage accounting is essential.
*Basic educational qualifications in Maths and English.
*To be self-motivated with a willingness to work alone as well as part of a team.
*To maintain a customer focused approach at all times, making the customer feel reassured.
*To take ownership of actions, seeing them through to completion
*IT skills, ability to use Microsoft Outlook, Word, Excel. Sage accounts package.
*Ability to learn new methods and systems
*Neat, tidy, well ordered and disciplined with a desire to learn and improve personal performance
* A full clean driver’s license and vehicle is essential due to location of premises.
* Opportunity for career progression for the right candidate.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Executive

A rare and exciting opportunity has arisen for a Customer Service Executive within a constantly developing web-based Research company.

Working within a fast paced environment you will use your Customer Service skills to offer an exceptional service to its Clients effectively communicating all relevant products and services.

With its office based in West Malling, our client believes in strong communication from start to finish. Their team members thrive on delivering a friendly, helpful service and are willing to go the extra mile to ensure their customers are happy.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…