Customer Service Co-ordinator
We have an excellent opportunity for an experienced Customer Service Co-ordinator to join a market-leading manufacturing company based in the Sevenoaks area on a permanent basis.
You will be the first point of contact for all customer calls and administrative duties within the customer service department. You will ensure all procedures are adhered to and assist in the smooth operation of the office. You will have the ability to build relationships with customers within your area and work closely with the internal and external Sales team to maintain them.
This is a great opportunity for someone to join a fast-paced office environment, join a friendly team, and be a valued member of staff.
*Answer general sales calls and queries in a professional manner
*Accurately process orders and call-offs
*Build good working relationships with the external and internal sales team
*Liaise with Hauliers and Logistics Manager to ensure prompt deliveries and address any issues immediately
*Deal with invoice queries and discrepancies
*Build and maintain good working relationships with nominated customers
*Liaise between the site & merchant to ensure accuracy and amendments of orders
*Make outgoing delivery confirmation calls
*Maintain housekeeping within the CAT systems by keeping all information fully updated
*Complaint handling and escalation of severe complaints to the right areas drawing attention to high-risk issues immediately
*Ensure waiting time payments and other fees are addressed, invoiced and payment received.
*Carry out any administration duties as required
*Occasional client visits or attendance at internal client meetings
Knowledge, skills, and experience required:
*A good professional communicator
*Customer Service and Data Input Experience
*A good standard of secondary education
*Working knowledge of Microsoft Word, Excel & Outlook
*Attention to detail and accuracy
If this opportunity sounds like the perfect role for you please get in touch with me, Chloe Scott at KHR Recruitment Specialists for more information
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…