Team Leader- Single Point of Access
37.5 hours per week
£24,745 per annum
We are currently recruiting for a Team Leader to join a charity-run Adult social care service based in Deal, in the Single Point of Access Team.
.First Point of Contact to the Admin and Hub Team; providing information, advice and guidance to queries or problems.
.Support and manage Admin Support and Hub team members to deliver organisational goals and objectives
.Undertake first line management responsibilities including Reviews and PDR monitoring
.Manage and respond to referrals via the support mailbox
.Escalate issues or concerns to the Service Manager that have been raised that are unable to be resolved at a local level.
.Ensure the Admin and Hub team is resourced sufficiently to cover all tasks, liaising with the Services Manager if any shortfalls.
.Contribute to the business newsletter and promotional materials
.Attend and contribute to meetings with partners
.Ensure all organisational policies and procedures are adhered to, including (but not limited to) Safeguarding, Confidentiality, Equal Opportunities, Data protection, and Health & Safety, including lone working.
The ideal candidate will have experience of leading a team of individuals in a similar sector. They should have a good knowledge of all general admin, with strong interpersonal skills.
Ideally the role will require you to own your own transport and be able to travel to their office in Deal.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
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