Customer Service Advisor (Insurance)

KHR Recruitment are currently partnered with an award-winning business in Maidstone who are looking to add a Customer Service Advisor to their ever-growing team.

The business is known for its outstanding service and therefore they would like to find an experienced communicator who is used to keeping the Customer at the forefront of everything they do!

A competitive salary of £22,000 per annum is on offer plus an excellent benefits package including a Perkbox membership, your birthday off work, a parking scheme and quarterly team nights out.

The Customer Service Advisor will be responsible for:

– Responding to inbound customer telephone calls and online chats
– Managing and responding to email enquiries in a professional manner
– Following up with customers and carrying out courtesy calls
– Keeping an up to date knowledge of company products
– Dealing with any customer complaints in a timely and professional manner

The ideal person for this role will have up to 18 months of experience selling insurance products within a fast-paced environment. They will also be highly organised and will have excellent written and verbal communication skills.

Knowledge:

– Use of Microsoft Office: Word, Excel and Outlook
– Qualified or working towards CII FIT and prepared to work towards a diploma (funded)
– Industry regulations

If interested please apply ASAP or get in touch with KHR Recruitment Specialists.

Customer Service Advisor – (Call Centre)

Do you have experience handling volume inbound phone calls? Can you work in a fast-paced environment?

Full-time, permanent.

£18,125pa

Benefits include Pension, 20 days holiday (excluding bank holiday), Discretionary monthly bonus of £125.

Liverpool, L2.

A well- established Motor Insurance firm are currently seeking Call Handlers for their First Response Unit for their office based in Liverpool (L2).

Job Role:

– Take full details of RTA claim
– Make liability judgments
– Promote services including Hire and Repair
– Make referrals to third parties regarding property damage and personal injury

You must have:

– Strong customer service skills
– Motor claim handling experience – preferred
– Call centre/ call handling background
– Motivated self-starter
– Persuasive, strong and confident communicator
– PC literate with excellent administration and processing skills
– Ability to work as a team

The role of the Call Handler will operate on a 6-week shift pattern including working 1 in 4 weekends.

Please apply to be considered, alternatively please contact Hannah Collis at KHR Recruitment Specialists on 01622822805.

Third Party Team Leader (Motor Claims)

THIRD-PARTY TEAM LEADER – LIVERPOOL

Do you have solid Third-Party RTA Claims handling knowledge and exposure? Have you acted in a senior role in the claims industry, helping manage a team? Are you CII certified or working towards?

£27,500 – £32,000pa – Salary on offer is dependent on experience and will be offered accordingly.

Benefits of the role include Pension, Holiday, Option to buy or sell up to 3 days holiday, Full training.

The working hours are Monday to Friday 9am – 5pm.

Established Motor Insurer based in the centre of busy Liverpool is currently seeking an experienced Third-Party Team Leader to join their vibrant team.

This is a fantastic opportunity for you to join a reputable and ever-growing company that focuses on developing its employees and providing a top-class service.

ROLE and RESPONSIBILITIES

– Manage a team of Third-Party Handlers
– Be responsible for staff performance, training, and development
– Handle referrals and escalated claims and complaints
– Provide advice and knowledge on property damage and personal injury claims
– Undertaking handler audits – 5 audits per handler per month
– Implement and manage a fully effective leakage control programme
– Promote services including Hire and Repair

CANDIDATE PROFILE

– Solid motor claims experience
– Strong customer service skills
– Call centre management experience
– Motivated self-starter
– Persuasive, strong and confident communicator
– IT literate with excellent administration and processing skills
– Ability to lead a team
– Cert CII qualified – preferred

To be considered, please apply within; alternatively please call Hannah Collis at KHR – Recruitment Specialists on 01622822805 for more information.

First Response Unit Team Leader (Motor Claims)

FIRST RESPONSE UNIT TEAM LEADER – LIVERPOOL

Do you have solid RTA Claims handling knowledge and exposure? Have you acted in a senior role in the claims industry, helping manage a team?

£25,000 – £28,000pa – Salary on offer is dependent on experience and will be offered accordingly.

Benefits of the role include Pension, Holiday (20 days minimum), Option to buy or sell up to 3 days holiday, Full training.

Working hours (between 8am and 8pm)- 6-week shift pattern including working 1 in 4 weekends.

Established Motor Insurer based in the centre of busy Liverpool are currently seeking an experienced FRU Team Leader to join their vibrant team.

This is a fantastic opportunity for you to join a reputable and ever-growing company that focuses on developing its employees and providing a top-class service.

ROLE and RESPONSIBILITIES

– Manage a team of FRU Handlers
– Be responsible for staff performance, training and development
– Take full details of RTA claim and handle referrals and escalated claims
– Make liability judgments
– Promote services including Hire and Repair
– Make referrals to third parties regarding property damage and personal injury

CANDIDATE PROFILE

– Solid motor claims experience
– Strong customer service skills
– Call centre management experience
– Motivated self-starter
– Persuasive, strong and confident communicator
– IT literate with excellent administration and processing skills
– Ability to lead a team

To be considered, please apply within; alternatively please call Hannah Collis at KHR – Recruitment Specialists on 01622822805 for more information.