Client / Customer Service Executive (Logistics/Transport)

Client / Customer Service Executive (Logistics/Transport)

Our client is a fast-growing manufacturing business who deliver their bespoke solutions to an expanding global market. Spearheaded by a forward-thinking, innovative MD, they looking to hire individuals with a similar ethos.

We are looking for a person that is highly motivated to provide the best possible experience for clients globally. This is specifically to take responsibility for orders once they have been processed and facilitate a seamless process that gives an exceptional experience for the client at every touch point.

As well as having the right skills for the team, we are looking for someone with a positive, upbeat, hard-working attitude who prides themselves on delivering to a high standard.

Duties
*Ensure the client knows they have a personal contact and support for the order.
*Ensure all correct details for delivery and correct delivery contacts for every order.
*Find out from the client what they would like in the way of updates and go above and beyond.
*Follow the process right through until the delivery is complete, ensuring full client satisfaction.
*Customer service calls regarding live or completed orders – not prospecting.
*Take customer calls and providing a comprehensively satisfying experience, every time.
*Provide solutions for customer complaints, take pride in turning them into positive experiences.
*Ensure everything is up to date on the CRM system.
*Keep on top of all delivery dates, to ensure realistic accuracy.
*Be a central point of communication for sales, purchasing, operations, despatch etc.
*Work with despatch to book in the deliveries with the correct contacts.

Requirements
*Excellent communication skills, both oral and written
*Wealth of experience in demanding customer service environments
*Knowledge of logistics/transport
*Knowledge of various communications channels – phone, webchat, email, MS Teams, Zoom etc
*B2B customer experience would be ideal
*Innovative and proactive
*Experience working with global clients would be beneficial
*Good grasp of working with processing and CRM systems
*Sound Excel knowledge and experience
*Good understanding of business principles, both for sales and operations

Monday-Friday 8.00 – 4.30pm
Full time on site
Parking available on site & public transport options available

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Field Operative

Role: Field Operative
Location: Covering the South East
(You will live in the ME, DA, BR, CR or SE postcode)
Salary: £80 per day + Benefits

Are you a team player? Do you have good maintenance skills? Are you presentable, flexible and hardworking and able to follow procedures and standards?

Our client, based across the South East are looking for passionate individuals who are looking to start their career and progress from within.

The role, which includes working with an exclusive B2B client base within various industry sectors makes each day interesting. Our client excels in providing consistent first-class services in each and every call, helping to build their client bases and long-lasting relationships.

You must be able to demonstrate clear and confident communication skills and be flexible with working hours, as this role can sometimes include early starts to accommodate clients.

The ideal candidate will hold a full clean UK driving license with a minimum of 2 years driving experience. Previous experience driving a transit van is a plus.

Company Benefits:
No weekend work!!
Competitive salary
Company Van & fuel card
Mobile phone allowance
Stakeholder Pension
Team Incentives / Commission
Uniform / Full training

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Warehouse Operative

Warehouse Operative
Marden / Paddock Wood
Transport is required due to location

Are you happy in a hands-on role involving goods in and goods out? Are you confident using a computerised stock system?

Our client is looking for a warehouse operative to join the existing team as they bring in a new stock control system.

The key to this role is team fit and the ideal person will be able to demonstrate commitment.

Full Time – Monday-Friday, 8.00am- 5.00pm

Requirements
* High school qualification – GCSE’s
* Excellent PC skills
* Reading/comprehension
* Have own transport
* Well presented
* Good work ethic
* Attention to detail
* Well organised
* Friendly
* Reliable

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Warehouse Operative

Warehouse Operative

Our client is looking for a warehouse operative ideally with an active counterbalance forklift licence.

This person will have longevity in their career and can demonstrate commitment.

If this person has additional skills to offer – H&S, quality, assembly, installation, ERP management, process improvement etc, that would be beneficial, but not essential.

The opportunity comes with progression for the right individual who shows a willingness, interest and capability.

Full Time – Monday-Friday, 8.30am- 5.00pm

Whilst this is based out of Paddock Wood, this individual must have their own transport to be able to travel to other sites as Tonbridge and Tunbridge Wells.

Requirements
* High school qualification – GCSE’s
* Active forklift truck licence would be preferred
* WMS knowledge (scanning would be ideal)
* Excellent PC skills
* Quantitative skills
* Manual dexterity
* Able to work in a busy environment and also create suitable work for themselves during quiet times
* Longevity in career
* Reading/comprehension
* Have own transport & clean licence
* Well presented
* Good work ethic
* Attention to detail
* Well organised
* Friendly
* Reliable

Please send your CV for review.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…