Helpdesk Engineer

Are you a 1st Line Support or Helpdesk Engineer with excellent software application and hardware knowledge? Do you have excellent communication and customer service skills?

Our client, based within walking distance of Tunbridge Wells station, is looking for a Helpdesk Engineer on a temporary basis. This role will see you as a first point of contact when an IT issue arises and you will be providing end user support, training and guidance on the phone and in person.

You will be responsible for making sure all IT devices are correctly configured and actively engaging with users. You will also be completing routine and scheduled maintenance and processing requests for IT equipment for meetings.

Key areas of your knowledge will include:
– MS Windows operating system
– Office 365 (inc. Outlook, OneDrive, Teams, SharePoint)
– Citrix Xen App
– Meraki
– Uniflow
– Software Install
– Printers

You will also need two years experience in a helpdesk environment and the ability to organise your own workload.

For more information, send CVs to Ellie or call the office.