Customer Service & Order Processing (Temp)

Customer Service & Order Processing (Temporary)

We are looking for Customer Service and Order Processing staff to join a leading business based in Medway for 2 weeks.

This will be to start on 22nd October, and they will not be able to take anyone who has holiday booked during that period.

Must be free for a phone interview today or tomorrow.

Monday – Friday, 8am – 5pm

Key Responsibilities:
– Processing of orders that would usually be ordered online ensuring that all approvals, discounts, special requirements are in place.
Assisting with transferring customers from one online portal to another portal due to new ERP system.
– Assisting with and resolving account login issues.
– Set up customer records, maintaining and actioning amendments to customer accounts.
– Daily liaison with external customers and internal departments including sales, finance and customers via telephone & email to discuss and resolve customer and system queries.
– Delivering first class customer service, ensuring the customer has a satisfactory customer experience.
– To help ensure that all aspects of daily/weekly/monthly tasks are completed in a timely fashion.
– Working as part of a team, helping to achieve the KPI’s set for the team.
– To assist on any other ad-hoc administration duties as required by your supervisor.

Key skills:
– Experience within administration/order processing/customer service/operations (office based)
– Able to demonstrate excellent customer service skills
– Problem-solving skills
– Have used a CRM system and can follow clear instructions and procedures
– Exposure to a B2B environment would be highly beneficial
– Excellent communication skills verbally and written.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Designer (Print & Digital) – Ongoing temporary

Designer (Print & Digital) – Ongoing temporary

The company
Our client is a global business with over 1500 employees and HQ’s in 10 locations. They have been operational for over 100 years and continue to grow 15% YOY.

They understand that people are key to their ongoing success and recognise and value and contribution that the teams make. In return for your hard work they offer full and rewarding careers, competitive benefits and great opportunities in a supportive and dynamic environment.

Job role
The position is responsible for the design and generation of marketing communications material, including printed and digital media, exhibition stand graphics, technical support material for internal and external customers, product photography, media library housekeeping and the maintenance of the company website(s).

*Maintenance of company website.
*Creation of advertising artwork for both print and digital media.
*Creation, production and maintenance of sales brochures, product data sheets, sales/training presentations material.
*Creation and production of co-branded literature and other marketing materials for customer network.
*Liaising with print suppliers, ordering and managing print projects from start to finish
*Creation, production and maintenance of technical documents such as installation instructions and manuals.
*Creation and maintenance of product image library, utilising digital photography and 3D modelling.
*Other graphic design work as and when required.
*Providing support for exhibitions, customer events etc.

Person Specification
*GCSE in English and Mathematics
*Degree in Graphic Design or similar
*Graphic design within a B2B (business to business) environment
*Having worked for a manufacturer would be beneficial
*Computer Literate with knowledge of Windows operating system, Adobe Creative Suite 6 (Photoshop, Illustrator and InDesign) and Powerpoint.
*SAP Business 1, experience with a website CMS and 3D Modelling (KeyShot or similar) would be advantageous
*Photography skills would be useful
*Motion and video experience would be beneficial but not essential

Please not this type of design is quite corporate. While we need someone with a creative flair, we need someone who has worked with more conservative brands and companies and should be demonstrated in your portfolio.

This is an on-going rolling temporary position as and additional resource to the business. They are unsure of the exact end date (if there is one) but they are looking for people who can start ASAP.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.