Customer Service and Sales Advisor

Customer Services and Sales Advisors

The Role

Consistently provide high levels of customer service to a range of customers via fax, email and telephone including order placing, data input, effective complaint resolution and other customer service related issues.

Proactively keeping customers informed of any issues that may affect their order and ensure these are rectified where possible to the customer’s satisfaction. Working with a comprehensive and thorough understanding of process and procedure.

Key areas of responsibility:

*Accurate and timely input of customer orders via SAGE 1000 back office system
*Management of time to ensure high level of productivity and order throughout
*Understanding of processes and procedures to minimise input error and ensure good customer service is given
*Build effective and lasting customer relationships through the provision of high levels of service delivery, problem resolution and the empathetic management of customer expectations
*Liaise directly with customers on price and stock availability requests
*Develop high levels of product knowledge in order to answer questions relating to the product ranges
*Proactively, creatively and effectively manage customer complaints ensuring they are resolved in the most timely, cost-effective and appropriate manner

Skills & Experience

*Minimum of 1 years’ experience within a customer service or call centre environment
*Good data entry experience
*B2B exposure would be preferred
*Excellent communication skills
*Self-motivated with a proactive approach and demonstrates a ‘can do’ attitude
*Ability to focus on solutions rather than problems
*Expresses passion and enthusiasm within the role
*Proven track record in delivering quality as a first priority
*Quick to adapt and learn new skills
*Good MS Office skills

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Stock Control Coordinator / Planner

This award winning FMCG company have a fantastic opportunity to join their reputable business, as a Stock Control Coordinator / Planner.

If you have previous experience in supply chain or stock control, and have worked in a planning or scheduling role doing forecasting and liaising with warehouse staff, then this might be the job for you.

Operating from Dartford, this role offers a competitive basic salary and progression opportunities.

Responsibilities for the Stock Control Coordinator / Planner:

Including but not limited to:

– Collation and management of produce forecasts and availability
– Allocate and process relevant customer orders throughout the day
– Distribute and communicate any orders and haulage requirements
– Organising and arrange freight shipments
– To prepare/check all documentation for import clearance and tracking entries
– Managing bookings and receipt from customers to arranging collection and booking cargo
with carriers
– To gather and negotiate quotations from suppliers in an effective and efficient manner

The Candidate

– Previous supply chain/stock control experience
– FMCG exposure preferred
– Experience working in a planning / scheduling / coordination role essential
– Organised and efficient
– Confident and professional telephone manner

On Offer

In return the Stock Control Coordinator / Planner will be offered a salary of £20,000pa – £30,0000pa

Free Parking on-site

to be considered please apply today.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…