Customer Success Manager

Customer Success Manager / Sales & Customer Service Manager

Would you like to work as part of an Executive team and have a significant impact on the commercial success of a growing business?

Our client based near the Kent coast are seeking Customer Success Manager to join their team. They are an eCommerce company going through an interesting period of change, and it is an excellent and exciting time to join their team.

As well as a competitive salary the company also offer a pension, holiday allowance and Christmas shut down.

Duties
*Day to day management of internal Sales and Customer Care Teams ensuring KPI performance
*Recruit, manage, schedule, and coach Sales and Marketing Teams to meet sales and objectives
*Drive the growth through telephone Sales Team and work with the team to develop strategies to understand our customers’ needs
*Promote customer loyalty by understanding the opportunities
*Support the customer care strategy and implement change to ensure a proactive attitude
*Working with the existing teams to engage with new and existing customers and drive further sales
*Work with the current Team Leaders to evaluate waste and identify how to improve the current service levels
*Monitor performance against service KPIs on a weekly/monthly basis and take action as necessary to remedy any shortfalls
*Manage customer feedback through all platforms (including social)
*Assist in continually improving the overall productivity and efficiency of the Customer Care Team and improve systems and procedures
*Through personal example and motivation create a working environment that is receptive to change and innovation
*Promoting positive culture of understanding and caring for the customer journey
*Provide the daily management of the internal Sales Team including recruitment, training, motivation, appraisals, support, customer relationship management system, and discipline as necessary
*Establish Personal Development Reviews (PDRs) for the internal Sales Team and Customer Care department to elevate their skills and capabilities
*Uses sales technologies and data insight such as CRM and interfaces to effectively manage, plan, and execute sales strategy

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Marketing Executive (Print) – Retail/Hospitality

Marketing Executive (Print) – Retail & Hospitality

I am working with a leading client based on the South Kent Coast who are looking for a marketing executive to work across their print solutions in their hospitality and retail settings.

As leaders in their sectors, with an international presence, continued growth plans and a history spanning over a century, this company offers great opportunities for development and career growth.

As well as a competitive salary they offer private health cover, good holiday and pension, discretionary performance related bonuses and progression.

Duties
*Responsible for producing and deploying all print media in store.
*Working with the Head of Retail to maximise exposure of high profit and high value items.
*Working with the Marketing Manager to provide information for content in print media.
*Create briefing documents for creative marketing communications / agency and weekly WIP list management.
*Implements strategies as agreed with the Marketing Manager.
*Working with the various Managers to understand the impact of projects.

Knowledge & Qualifications
*Previous experience of working with print and digital media for a retail business.
*Marketing, advertising or similar qualification.
*Knowledge of online/digital design tools on Apple.
*Has an understanding of marketing needs and trends.
*Ability to create interesting and engaging content.
*Creative thinker.
*Excellent communication and interpersonal skills.
*Attention to detail and excellent proofreading and editing skills.
*A strong team player who is willing to help and support other colleagues.
*A can do and motivated attitude towards work.
*Organised and able to work under pressure and to deadlines.
*Strong MS office skills.

To discuss further please contact

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Digital Marketing / Digital Media – Retail & Hospitality

Digital Marketing / Digital Media – Retail & Hospitality

I am working with a leading client based on the South Kent Coast who are looking for a digital marketing executive to work across their hospitality and retail settings.

As leaders in their sectors, with an international presence, continued growth plans and a history spanning over a century, this company offers great opportunities for development and career growth.

As well as a competitive salary they offer private health cover, good holiday and pension, discretionary performance related bonuses and progression.

Duties
*Responsible for producing and deploying all digital media in retail and hospitality outlets including digital advertising, digital screens and digital magazines.
*Working with the Head of Retail to maximise exposure of high profit and high value items.
*Working with the Marketing Manager to provide information for content on social and web media.
*Proactive in marketing messages for both inspiration and activation. Seek new content opportunities.
*Create briefing documents for creative marketing communications / agency.
*Implements strategies agreed with Marketing Manager.
*Communicating with the appropriate Managers to understand the impact of projects
*Travel to various sites as and when needed to assess activities and investigate future campaigns.

Knowledge & Qualifications
*Previous experience of working with digital media for a retail and/or hospitality business.
*Digital media / digital marketing or similar qualification.
*Passionate about online and digital marketing.
*Has an understanding of marketing needs and trends.
*Ability to create interesting and engaging digital content.
*Apple system knowledge for design.
*Creative thinker.
*Excellent communication and interpersonal skills.
*Attention to detail and excellent proofreading and editing skills.
*A strong team player who is willing to help and support other colleagues.
*A can do and motivated attitude towards work.
*Organised and able to work under pressure and to deadlines.
*Happy to travel to other sites as and when needed.
*Strong MS office skills

To discuss further please contact

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…