An established financial services firm is looking for an experienced and enthusiastic Know Your Customer Administration & Client On-Boarding Team Leader with an in-depth knowledge of KYC and AML.
You will have direct line management for the KYC Administration & Client On-Boarding team. This will involve carrying out regular 1:1’s, appraisals, training and administration of the team.
Key Job Responsibilities include:
*To supervise and support KYC Administrators and Customer Service Representatives ensuring all service levels are adhered to at all times.
*To ensure a high, effective standard of service is provided and exceeded to not only external but internal clients.
*To ensure all KYC/AML activity is executed in line with regulatory requirements and policies. Ensuring evidence is recorded and filed as required by the relevant processes, procedures and standards required to meet legal and regulatory money laundering identification obligations.
*To take responsibility for ensuring regular reviews of clients, including PEP’s, are carried out in a timely manner in line with AML manual requirements and produce MI to track overdue reviews.
*To deputise as a Subject Matter Expert on KYC/AML related issues, advising the Bank Executive on policy, regulations and operational issues/procedures.
*To support the KYC, Administration and Client On-Boarding Manager in identifying any potential KYC/AML risks in the Bank and report the findings to the High Risk Committee when necessary.
*To make recommendations for on-boarding new high risk clients to the KYC, Administration & Client On-Boarding Manager.
*To maintain and develop relationships within all areas of the business.
*To coach, train, develop and motivate staff to include documented monthly one to ones, performance reviews, return to work and weekly probationer reviews. Assist with recruitment of team members.
*To monitor productivity and accuracy through quality checks.
*To receive, record, investigate and reply to customer complaints.
*To maintain up to date knowledge of the legal requirements of the UK Financial Services Regulations including FCA, PRS, Banking Code & Financial Services & Markets Act 2000 including Ombudsman requirements of Data Protection.
To ensure confidentiality of customer and staff records at all times thereby ensuring adherence to Data Protection Regulatory requirements and protecting the interests of customers and staff.
As a Know Your Customer Team Leader, previous knowledge of AML requirements is ESSENTIAL alongside the practical application of regulation and policy.
The ideal candidate will be able to clearly demonstrate the presence of core competencies with regards to:
*Focus on achievement
*A team player
Personal Specification – Core Competencies, Skills & Knowledge Requirements
The ideal candidate will have a proven track record in leading a team of call handlers with an understanding of FCA and TCF guidelines.
You must be articulate, literate & numerate with excellent computer skills. A flexible approach is essential as additional/amended hours may be required to meet the business needs.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…