We are currently working with a leading Business Advisory Service based in Kings Hill, Kent.
Due to ongoing growth, they are currently seeking an experienced IT Helpdesk & Support Specialist to join their established team.
Responsibilities will include:
Serve as first point of contact for technical support for network users seeking technical assistance through the company’s helpdesk system.
Assist the international IT team in coordinating helpdesk activities to ensure service level targets are met or exceeded including promotion of helpdesk function and software to improve user satisfaction.
Perform remote troubleshooting through diagnostic techniques and questions and determine best solutions based on the identified issue and details provided by the users.
Walk users through the problem‐solving process via videoconferencing (Teams), phone calls and/or email including recording events and problems and their resolution in logs of their helpdesk system or direct unresolved issues to the next level of support.
Suggestion of possible improvements on tools and procedures including the creation of reference material, guides, and training presentations.
Training, assistance, and guidance on the use of Microsoft supported tools and applications used within the organisation (Microsoft 365 software, Dynamics 365)
Participate in the development and testing of new tools and software.
The ideal candidate will be able to demonstrate:
Minimum 2 years of proven experience in an IT helpdesk environment as a technician or another user‐orientated IT support role.
Tech savvy with advanced working knowledge of Office 365 (admin panel, Teams, Dynamics 365, etc.), office products (Word, Excel, PowerPoint, etc.).
Microsoft Dynamics 365.
Good understanding of computer systems, mobile devices and other technical products.
Ability to problem solve.
Strong interpersonal skills with internal and external teams and management
This is an excellent opportunity to join a growing business that can offer ongoing career progression and development. Hours for this role will be Monday to Friday 8.30am-5pm with flexibility (on request) to work a later shift up to 10pm if required.
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KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…