Help Desk Support – French

French Speaking Help Desk Support Person

We have an excellent opportunity for a French Speaking Help Desk Support Person to join a market leading company based in London. You will be joining a friendly, hard-working team, have the opportunity to grow and develop within the business and be a valued/ key member of staff.

Key responsibilities:
Key contact role providing all aspects of technical support to VIP clients in your market. Providing customers with successful interactions, even if the problem cannot be solved, going the extra mile to make things happen is vital to this role.

*Responding to all client service queries to agreed SLAs / KPIs for inbound channels
*Provide accounts with support and training via preferred channel
*Effectively use Contact Centre technology and Salesforce to record and report on queries
*Identify, provide solutions on all issues that arise
*Proactively manage own workload and escalate to 2nd Level support / CRE team in line with department procedures
*Assist all relevant teams with projects/tasks where necessary, this includes the 1st line support team, groups support where required
*Proactively develop skills and knowledge through the effective use of systems
*Communicating with various internal departments and the team in India to resolve client queries
*Attend daily stand-ups with the team, to provide information on your daily and weekly workload
*Present monthly workload report, number of customers, number of support queries, overview of top interactions
*Update the in-house CRM system with all customer correspondence
*Proactively work to retain clients through effective client support and follow up
*Proactively log client and product information
*Assist the accounts team with proactive calls to our groups / casual chains, to undertake courtesy calls and measure site satisfaction

Required skills and experience:
The ideal candidate will have

*Proven Customer Service experience (at least 2 years in a contact centre helpdesk environment)
*Previous IT technical helpdesk experience would be beneficial
*Self-starter with a good work ethic, able to work independently or as part of a team
*Extremely organised with good time management skills and attention to detail
*Service-minded
*Experience of dealing with demanding customers
*A hands-on problem solver, resilient, proactive mindset, with the ability to handle customer objections/complaints
*An excellent team player, flexible approach to differing work tasks and fluctuating priorities
*A good communicator, with excellent use of verbal and written English/Market language
*Able to absorb and explain information clearly to others

Profile
*Persuasive and influential
*Strong self-confidence, has a positive outlook and takes responsibility
*A strong can-do attitude
*Strong desire for success, doing what it takes to achieve service standards
*Willing to go the extra mile and not afraid to make decisions when required for the benefit of the client

Your hours of work will be Monday – Friday 9am – 5.30pm

Please get in touch with me, Chloe Scott at KHR Recruitment Specialists for more information

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

French Telephone Account Manager

A popular and vibrant hospitality group in Central London are looking for a French Speaking Account Manager.

If you are fluent in French AND English with previous Managerial experience then this could be the role for you!
You will be in charge of designated clients, ensuring they are receiving the best quality of service possible; alongside maintaining expectations by retaining great relationships and providing support.

Some of your key responsibilities will be:

* Maximize and retain revenue through increasing online services
* Providing excellent customer service to all designated clients
* Signing clients up to new services and products available
* To ensure all KPI’s are reached and reported back to your line manager
* Updating internal systems, ensuring all client accounts information is up to date
* Liaising with first/second line Support to assist with customer service
requirements
* Identifying and providing solutions for potential issues that may rise

The ideal candidate will need to be extremely organized, have previous experience of working to sales and targets, and be telephone confident.

So if you have a ‘can-do’ attitude with a strong desire for success, then please apply for this role! Or contact myself on 01732 879 715 for more information.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Sales & Marketing Executive

A well established and high net-worth Electronic Insurance business to the London Insurance Market providing a paperless trading service for the insurance and reinsurance industry. The successful candidate will gain new business instructions and get involved with the marketing side of the business.

You will be responsible for generating new business sales revenue from insurance brokers and increasing business’s footprint. You will maintain strong working relationships with existing customers and build long term relationships with new clients as well as influencing and contributing towards marketing campaigns.

Requirements:

– Ability to use a consultative sales approach
– Good communication and presentation skills
– A positive, confident and determined approach
– Self-motivated and results driven
– Demonstrate a high level of professionalism
– Ability to work individually and as part of a team
– Gaining a clear understanding of customer’s businesses and requirements
– Researching the market and related products
– Ability to network with market bodies to gain market intelligence
– Maintaining and developing relationships with existing customers in person and via telephone calls and emails

Preferential:

– A track record of successful B2B solution sales
– An understanding of the underwriting and/ or broking organisations in the London Insurance Market
– An understanding of the Lloyds, London Market and global insurance business processes and the ability to sell solutions to support those processes
– Creative thinking and a previous experience of marketing
– Existing contacts within the broking and/or underwriting communities
– Knowledge of the market reform agenda and, in particular, ACORD messaging

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Gate Automation Engineer

We are working with a leader in the security sector who is looking for an experienced Gate Automation Engineer. The role will be based around the South East, in particular London, installing and maintaining Gate Automation technology for mostly schools and colleges as well as commercial units.
If you live in the M25 corridor but are happy working remotely with occasional trips to the head office (near Sidcup) to collect equipment and tools then this may be the right role for you. The areas you will cover are London, Kent, Essex, Surrey and Sussex.
Duties include:
*Installation of gate automation
*Maintenance and serving of automation equipment
*Interacting with customers and delivering first class customer service
*Work closely with the sales and service departments
Experience
*Must have at least two years relevant installation/maintenance experience within gate automation
*Full drivers licence
*CSCS card is desirable
*Health and safety knowledge

The hours for this role are 6am to 4.30pm, with a half hour lunch, with excellent benefits including overtime paid at a time and a third, a fully equipped van and full range tools, as well as an excellent salary up to £36,000 (depending on experience).
If you are hardworking, professional, reliable and consistent in your work then apply today!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Temporary receptionist

My client, a prestigious design company, situated in the heart of the West-end, are looking for a confident and professional temporary receptionist to assistant working within their busy reception area.

Receptionist duties will include, but are not limited to:
* Greeting and registering all visitors to the office in a friendly, warm and professional manner;
* Operating a switchboard in a warm, confident and happy manner;
* Reservation of meeting rooms;
* Ensure the Front of House is kept in a presentable manner;
* Assisting in the co-ordination and preparation of meeting rooms;
* Booking couriers / Administration / Adhoc duties

Our successful Receptionists can demonstrate:
* Previous customer service experience – friendly, presentable, well mannered;
* Able to work with minimum supervision, using your own initiative to prioritise tasks;
* Flexible and reliable timekeeping;
* Excellent communication skills, both written and verbal;
* Strong IT skills, able to organise a busy reception;

Hours:

9.30am – 6pm

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.