Territory Manager

Do you want to work for one of the UK’s largest retailers? Do you want to demonstrate and utilise your sales management skills in a rewarding environment?

We are looking for a Territory Manager to look after London and its surrounding areas for a 12 month period (with possible permanent position thereafter).

The purpose of the role is to deliver at least a budgeted level of sales, via processes & staff behaviours laid down by the Company, ensuring all staff are fully compliant with the relevant law, professional regulations and Company policies.

PRIMARY DUTIES
1.Improve and maximise individual dispenser and receptionist performance:
*Ensure all relevant staff are appropriately trained (in detail)
*Ensure all staff comply with process and behaviours laid down by Company
*Personally, devote maximum time to 1:2:1 support and effective supervision of all staff.
*Council, coach, support, motivate, pressure and discipline staff.
*Identify specific training needs and communicate poor performers to Senior Manager (SM).
*With SM agreement, conduct investigations and implement measures to improve performance, including disciplinary action.
*Daily contact with all branch staff – with personal visits at least monthly and phone attendance at daily huddle a minimum of weekly.
*Ensure daily and other regular reports are timely and accurate.
*Rigorous, systematic and effective focus on individuals.
2.Ensure appropriate use and control of company assets:
a.Individual audits at least 4 times per year
b.Periodic branch stock takes as required by Support Centre
c.Clean, tidy, consistent (brand), efficient and inviting branches
d.Clean, well-serviced cars
3.Ensure full compliance with company policies and procedures and the law generally with a working knowledge of HCPC & BSHAA guidelines.
4.Deal with staff concerns in line with company policy, keeping SM informed, referring upwards for the decision on issues which really cannot be resolved by you.
5.Ensure branch premises, facilities and all staff are presented as ambassadors for the brand and that constant focus is maintained on delivering world-class customer service and satisfaction
6.Deal with client problems dispensers are unable to handle, keeping SM and Customer Services informed but referring upwards for resolution only when necessary.

7.Stay professionally up to date maintaining a personal development plan & develop staff.

COMMUNICATION & LIAISON
Most Central Support teams, particularly:
*Stock Department
*Order Processing
*Customer Service
*Repairs
*Human Resources
*Head of Development & Training
*Tele-appointing Manager
*National Compliance Manager
*Other Area & functional Managers

PERSON SPECIFICATION:
SKILLS & COMPETENCIES REQUIRED
KEY:
*Successful management/supervisory experience, ideally in a regulated, geographically dispersed retail and/or healthcare environment.
*Driven to achieve and maintain high compliance with team – able to give direction in a robust but non-confrontational manner.
*Highly process orientated, with a structured and consistent approach
*Effective and rigorous with the granular detail at individual staff member level.
*Able to influence and enforce behavioural change and deliver sales without compromising brand standards.
*Competent with Microsoft Office and adept with proprietary systems etc.
Other:
*Driven, tenacious, able to challenge and confront other members of a team whilst continuing to work effectively within that team.
*Influencing skills to persuade others to follow a specific course of action but able to switch easily to directive when called for.
*A naturally compliant person who is able to carry out instruction and follow up.
*An ordered, logical mind, able to work effectively in a structured and process driven environment
*Strong self-discipline and comfortable in carrying out routine tasks regularly and consistently

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…

Fluent Dutch Client Service Executive

We are currently recruiting for a leading online casino software developer who produce unparalleled games and technologies, comprehensive management tools, sophisticated ePayment integration systems and turn-key solutions for the iGaming industry.

Due to ongoing growth, they are currently seeking a Dutch Customer Services Executive to join their London team.

Working within the Customer Service Department, the main purpose of this role is to manage their Dutch speaking customer base. You will be communicating with customers via email, online chat and phone to answer their requests in order to maximise the revenue generated from such customers. You will also be required to attend monthly product meetings to contribute the success of the brand.

The ideal candidate will be able to demonstrate the following:

Be a fluent Dutch speaker.
Have previous experience working as a customer service executive.
Have a good understanding of customer service in an online business.
Be a good communicator and problem solver.
Be IT literate.
Have an ability to understand customer needs and respond to them.
Must be flexible to work on a shift basis – hours of operation are Monday to Sunday between 8am and 11pm – hours for this role are 40 a week across a shift pattern.

This is an excellent opportunity to join a well established organisation that can offer ongoing training and development along with a competitive salary including bonus and other benefits.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

3 month contract – German Customer Service Support

Due to expansion our client who is based in Waterloo is looking to recruit a fluent English and German speaker to join their team.

The purpose of the role is to provide 1st line helpdesk support in response to all inbound calls and emails. Dealing with high volume calls answering customer queries supporting technical products and identifying and providing solutions for any issues that arise.

The Ideal Candidate will:
Excellent communicator with fluent written and verbal English & German
Have proven customer service contact centre helpdesk experience.
Previous IT technical helpdesk experience required. .
Have a good understanding of customer service in an online business
Be a good communicator and problem solver.
Be computer savvy
Have an ability to understand customer needs and respond to them.
This is initially a 3 month contract but could be extended for the right candidate.

Salary: £20,000 – £22,000 pro rata

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…

French Speaking Content Executive

French Content Executive needed – 1 year maternity contract
Are you fluent in French (both written and spoken)?
Do you have E-commerce content management experience?
Are you computer literate?
If so our client needs you!!
Experience of image editing and proofreading and copywriting skills
Our client an international rapidly growing company based near Waterloo are seeking to recruit an experienced French speaking Content Executive. You will be required to help optimise the content database for the website.
Duties to include
Content management – make moderate content change requests including updating and uploading PDF and text files. Assess images for quality and dimension criteria according to the content publication guidelines.
*Use web content management systems – process and manage change requests in the company CMS. Maintain and update various web content fields in the CMS, such as opening hours, specialities, payment methods and pricing
*Adhere to content guidelines – publish content in accordance with editorial policy and verify that content has populated to the consumer website. Ensure the company content style guidelines are adhered to in all editing tasks.
*Ensure content excellence – be responsible for the accuracy and maintenance of our consumer-facing website, ensuring that the site is up-to-date, relevant and correct. Optimise photography and write SEO-targeted copy on restaurant web listings.

The Ideal Candidate will:
*E-commerce content management experience
*Use of web management systems and tools
*Experience editing images
*Experience working to tight deadlines
*Proof reading and copywriting skills

Required skills
*Excellent written French
*Fully computer literate
*Working use of HTML (desirable but not essential)
*Strong written and communication skills
*Good English skills

If you want to work for a company where promotion is always a possibility for the right candidate then please apply!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Digital Marketing Manager

A fantastic opportunity has arisen to join a rapidly expanding telecommunications provider as a Digital Marketing Manager. You will be working with other Digital Marketing Managers to manage the marketing of different products and brands across the group.

The main responsibilities of the role will include but not be limited to:
* Raising brand awareness across all the groups products
* Taking full responsibility for driving the products forward through online marketing
* Understanding the market place and the products for customer needs
* Driving product awareness through creation and execution of online marketing campaigns and activities.
* Website and content development
* Working with key stakeholders on all strategic planning of online campaigns and co-ordinating marketing activities.
* Make provision for monitoring and measurement where necessary and sharing reports for online marketing activity.
* Driving web, social media, SMS and affiliate marketing campaigns using tools such as Google Adwords and Analytics.
* Market research, competitor and customer analysis

You must have solid hands on in-house marketing experience with the ability to drive awareness for small to medium sized companies working to a strict budget.

Ideally you will have an understanding of the telecommunications industry, but you must have experience of running B2C campaigns with extensive online marketing experience.

You must have excellent communication skills, oral, written and listening coupled with the ability to hold meaningful discussions at a variety of levels across the organisation.

As a person you must be a strategic thinker with the ability to hit the ground running and be able to demonstrate professionalism and integrity in order to portray a positive image of the company. You will be goal oriented, solution focused, results driven, reliable, capable and innovative. You will be structured, organised, and able to meet deadline.

You must be a team player, flexible and have the passion to undertake a key role in order to build successful companies.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Senior Marketing Manager – Online Casino Products

We are currently recruiting for a leading online casino software developer who produces unparalleled games and technologies, comprehensive management tools, sophisticated ePayment integration systems and turn-key solutions for the iGaming industry.

Due to ongoing growth, they are currently seeking a Senior Marketing Manager to focus on Italian markets. Reporting to the Italy Country Manager, the Senior Marketing Manager will be directly responsible for the ideas, planning, co-ordination and analysis of all campaign & promotional activity across their Casino product. An essential element of this role will be to drive revenue and customers growth on the country. Creative thinking on how to drive revenue and customer growth will be required so a strategic and creative mind and an ability to translate ideas into action is key.

Key Responsibilities:

* You will be playing a key role in formation of the Marketing Strategy and executing campaign plans which require high level of creative thinking, market and customer understanding.
* Develop a deep understanding of the customers bases across different jurisdictions and an effective customer segmentation framework that feeds their marketing planning.
* Working closely with the Acquisition, Product, Operations, VIP other stakeholders to stay abreast of the roadmap for delivery of new products/games and to incorporate these new products/features into effective go-to-market plans which will drive revenue growth.
* Undertaking analysis and providing insight into specific changes for all stages of the customer lifecycle to enable efficient decision making and identify trends in consumer performance.
* Ensuring the on-going efficiency of marketing spend across all customer segments and at various stages of the customer lifecycle to ensure optimal ROI.
* Staying constantly abreast of industry and competitor activities to ensure that they are staying ahead of the game.

The ideal candidate will be able to demonstrate:

* Creative thinking in developing a rolling calendar of campaigns targeting a variety of customer segments and preferences. Experienced in marketing at a micro level (extremely personalised, targeted marketing campaigns)
* Project, process and time management skills enabling campaigns are consistently delivered on time and to spec despite various disparate stakeholders and work streams
* Strong reporting and data analysis skills to identify key insights, value creation opportunities and process or performance improvements, which are all subsequently deployed back into the campaign planning process
* Minimum 2 years’ experience working in a B2C Marketing role, preferably in the Gaming industry
* Experience in personnel management essential

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Contracts Site Supervisor

Our client has a fantastic opportunity to work in market-leading niche company currently going from strength to strength. They seek a dynamic, career minded individual to assist with their contracting site management and customer service standards. The position will be almost entirely site based, predominately in London.

This is a position which is expected to assist growth and grow itself as the business continues to expand. The candidate will be lucid and communicative, demonstrating good personal skills and a professional style. An in-house training programme on brand ethos, products, policies and procedures will be undertaken as the company wishes to fast-track the position to one of independent responsibility. In short, the position is to ensure smooth running of jobs such that end client, contractor and specifier are pleased and wish to work on more projects.

Key duties

* to apply the highest standards of timeliness, courtesy and professionalism in all site liaison, conversation and correspondence
* to visit sites to meet the contractor, architect, designer or end client with a view to ensuring that all parties are ready to commence work.
* to liaise with contracts administration in respect of labour, plant, materials, consumables, PPE and all site-specific Health and Safety
* to visit allocated sites during phase(s) of work to ensure that the service standard is outstanding
* to attend allocated sites once works are finished with a view to inspection, agreeing and effecting snagging and getting works signed off and handed over with an agreed measure for subsequent invoicing
* to ensure the correct behaviour from the suppliers and staff engaged on sites and to report to the Contracts Director and Contracts Manager any issues of service concern by any CIS supplier or PAYE staff
* to liaise with contracts drivers and contracts administration regarding any site needs such as urgent additional materials supply and clearance of sites
* to promote company policy that all stock, plant, tools and consumables belonging to the Company are brought back to its Distribution Centre
* to identify and immediately record and communicate any problems on site.
* to set a brand example regarding the wearing of site clothing and correct PPE, with manners, timeliness and tidiness
* to attend contracts meetings as instructed
* to perform any other reasonable and related duties as requested from time to time to assist in delivering the brand standards and the Group’s aspired growth Experience

The candidate must:

* have at least several years experience in the contracting industry having worked for a trade subcontractor as a contracts supervisor, project manager or contracts manager
* have demonstrable and referenced experience with on-site accountability for installation standards and overall customer service to end client, the specifier and contractor
* have been educated to ‘A’ level, HND or completed a related recognised relevant apprenticeship * demonstrate previous attendance at and certification for industry-specific related training courses for example: the Site Supervisor Safety Training Scheme (SSSTS) the Site Management Safety Training Scheme other industry Health and Safety training
* demonstrate labour and time management skills
* demonstrate site and service problem recognition and solving skill

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

CRM Manager

We are currently recruiting for a leading online casino software developer who produce unparalleled games and technologies, comprehensive management tools, sophisticated ePayment integration systems and turn-key solutions for the iGaming industry.

Due to ongoing growth, they are currently seeking a CRM Manager to join their team.

Reporting to the Belgian Country Manager, the main purpose of this role is to manage the casino marketing team as well as all aspects related to the CRM and marketing activities of a well-established casino product.

Responsibilities will include:

*Planning all retention marketing campaigns and promotions for the casino product, together with the marketing and design team (emails, newsletters, SMS, push, social, website etc.).
*Monitoring all aspects of the customer journey, from acquisition to retention.
*Planning and creating social media retargeting and acquisition campaigns.
*Working closely with the acquisition teams; PPC and affiliation.
*Creating KPI and campaign specific reporting and analysis on weekly basis.
*Benchmarking of Belgian competitors on a regular basis.
*Other marketing duties as and when required, both online and offline.

The ideal candidate will have:

*At least 2 years experience in a similar role, ideally in online gaming.
*Excellent analytical and reporting skills.
*Excellent English skills, French and/or Dutch an advantage.
*Experience in working with marketing segmentation tools.
*Experience with customer loyalty programs an advantage.
*Basic HTML knowledge.
*The ability to work entirely on their own initiative to deliver objectives as agreed.

This is an excellent opportunity to join a well established organisation that can offer ongoing training and development along with a competitive salary including bonus and other benefits.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Territory Manager

Do you want to work for one of the UK’s largest retailers? Do you want to demonstrate and utilise your sales management skills in a rewarding environment?

We are looking for a Territory Manager to look after London and its surrounding areas for a 12 month period (with possible permanent position thereafter).

The purpose of the role is to deliver at least a budgeted level of sales, via processes & staff behaviours laid down by the Company, ensuring all staff are fully compliant with the relevant law, professional regulations and Company policies.

PRIMARY DUTIES
1.Improve and maximise individual dispenser and receptionist performance:
*Ensure all relevant staff are appropriately trained (in detail)
*Ensure all staff comply with process and behaviours laid down by Company
*Personally, devote maximum time to 1:2:1 support and effective supervision of all staff.
*Council, coach, support, motivate, pressure and discipline staff.
*Identify specific training needs and communicate poor performers to Senior Manager (SM).
*With SM agreement, conduct investigations and implement measures to improve performance, including disciplinary action.
*Daily contact with all branch staff – with personal visits at least monthly and phone attendance at daily huddle a minimum of weekly.
*Ensure daily and other regular reports are timely and accurate.
*Rigorous, systematic and effective focus on individuals.
2.Ensure appropriate use and control of company assets:
a.Individual audits at least 4 times per year
b.Periodic branch stock takes as required by Support Centre
c.Clean, tidy, consistent (brand), efficient and inviting branches
d.Clean, well-serviced cars
3.Ensure full compliance with company policies and procedures and the law generally with a working knowledge of HCPC & BSHAA guidelines.
4.Deal with staff concerns in line with company policy, keeping SM informed, referring upwards for the decision on issues which really cannot be resolved by you.
5.Ensure branch premises, facilities and all staff are presented as ambassadors for the brand and that constant focus is maintained on delivering world-class customer service and satisfaction
6.Deal with client problems dispensers are unable to handle, keeping SM and Customer Services informed but referring upwards for resolution only when necessary.

7.Stay professionally up to date maintaining a personal development plan & develop staff.

COMMUNICATION & LIAISON
Most Central Support teams, particularly:
*Stock Department
*Order Processing
*Customer Service
*Repairs
*Human Resources
*Head of Development & Training
*Tele-appointing Manager
*National Compliance Manager
*Other Area & functional Managers

PERSON SPECIFICATION:
SKILLS & COMPETENCIES REQUIRED
KEY:
*Successful management/supervisory experience, ideally in a regulated, geographically dispersed retail and/or healthcare environment.
*Driven to achieve and maintain high compliance with team – able to give direction in a robust but non-confrontational manner.
*Highly process orientated, with a structured and consistent approach
*Effective and rigorous with the granular detail at individual staff member level.
*Able to influence and enforce behavioural change and deliver sales without compromising brand standards.
*Competent with Microsoft Office and adept with proprietary systems etc.
Other:
*Driven, tenacious, able to challenge and confront other members of a team whilst continuing to work effectively within that team.
*Influencing skills to persuade others to follow a specific course of action but able to switch easily to directive when called for.
*A naturally compliant person who is able to carry out instruction and follow up.
*An ordered, logical mind, able to work effectively in a structured and process driven environment
*Strong self-discipline and comfortable in carrying out routine tasks regularly and consistently

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…

Front End Developer

Front End Developer

Our client is seeking an enthusiastic front end developer to join their established development team. If you dream in HTML, CSS & Javascript, you’ll be the perfect fit for them. Working alongside talented back end developers and experienced designers you’ll collaborate on a diverse range of client projects aiming to deliver a class leading user experience throughout. They are looking for a developer with a “can-do” attitude and bundles of enthusiasm.

Job requirements
*Experienced using LESS
*Proficient understanding of JavaScript frameworks including jQuery
*Good understanding of advanced JavaScript libraries including React
*Familiarity with Photoshop
*Proficient understanding of cross-browser compatibility issues and ways to work around them
*Proficient understanding of code versioning tools, such as Git
*Strong eye for look and feel – You’re a pixel perfectionist
*An ability to grasp issues the back-end developers may be face
*Good understanding of SEO principles ensuring that your work adheres to them

Advantageous knowledge
*Wordpress
*iOS & Android mobile app UI design
*Shopify theme and/or app development
*Magento theme and/or extension development
*Jira
*Bitbucket
*Docker
*DeployHQ
*Previous agency based work/managing multiple projects

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…