Technical Customer Support Executive

We are currently working with a leading Software provider based in Kent.

Due to huge growth and ongoing success, they are currently looking to recruit experienced Technical Customer Support Executives to join their established team.

The Technical Customer Support Executive will be responsible for the following:

Coaching customers through their queries relating to their software via different forms of communication including the phone and web chat.
Empathetically approaching customers questions and reassuring them you’re able to help.
Professionally and politely encouraging customers to adopt a self serve approach by sharing the relevant help file.
Take ownership of internal and external help documentation and correctly reporting where they are missing information.
Troubleshoot any questions from customers where the answer is not instantly obvious, using all resources available to achieve this.
Accurately tracking and reporting on own performance and self-identifying where you may need some additional support.
Achieving KPI’s set by Senior Team Leader.

The ideal candidate will be able to demonstrate:

Previous experience working in a phone or web chat customer support role.
Excellent communication skills.
Software or technical knowledge would be advantangeous.
Ability to think outside the box and proactively upsell new products/solutions.
IT literate.

This is a fantastic opportunity to join a growing business that can offer training and career progression. You have the option to work from their newly refurbished offices or from home. Hours will be between 8am and 6pm Monday to Friday and they also offer an excellent salary and benefits package.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Business Development Manager – Legal

Business Development Manager
£40-60k (plus performance related earnings on top)
Option to work from home or in an office

A Kent-based law firm is looking to recruit a Business Development Manager for their Corporate team. The Business Development Manager will be responsible for developing and implementing strategic and business development initiatives aimed at building client relationships, identifying new business opportunities, winning new work and positioning and profiling the firm as a leading group.

Responsibilities:

* Speaking to and interacting with Solicitors firms on a group basis and individual office and person basis
* Compiling, sharing and implementing methods of working to ensure “best practice” across the Industry Group and is reviewed regularly
* Staying up to date with current and emerging issues/trends

The successful candidate will have a solid Family law background or Business Development experience, preferably at the manager or Senior Executive level

This role will be covering predominately Southeast but might end to parts of West and the Midlands.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Maintenance Engineer (Electrical/ Multi-skilled)

Maintenance Engineer (Electrical/ Multi-skilled)
Medway
Up to £37,000 per annum + Bens

An international packaging supplier and manufacturer based in the Medway area is looking for a Maintenance Engineer (Electrical/ Multi-skilled) to join their team.

As the Maintenance Engineer (Electrical/ Multi-skilled) your duties will include:
*Fault finding, maintaining, installing and testing PLC and electrical systems
*Fault finding, maintaining, installing and testing a wide range of production
machinery
*Attend breakdowns
*Propose alteration or improvements to all systems and equipment
*Perform Planned Preventative Maintenance (PPM) as required
*Ensure all Electrical installations adhere to the Safe working Procedures
*Ensure Electrical Installations adhere to best practice and legal requirements
*Keep all records of work up to date
*Attend call outs as required by a roster

You ideally will have previous experience in a similar Maintenance Engineer (Electrical/ Multi-skilled) role, and utilise the following skills:
*Working within a high-volume, fast paced manufacturing environment
*Experience in fault finding and maintaining PLC and electrical systems
*Relevant Electrical qualifications

Working hours:
2x 12 hour Day shift
2x 12 hour Night Shift
4x Days off

Are you a Maintenance Engineer (Electrical/ Multi-skilled) looking for their next opportunity to join an established company in Medway? Apply now!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…