Customer Service Team Lead
28k – 35k
We are working with a leading technology manufacturer who is looking for a Customer Service Team Lead for a friendly and motivated department in north Kent.
The business in question is a global leader in their field. They have Sales, Logistics, Operations and Quality on site as well as the Customer Service Team. This lead role is so much more than merely processing orders and answering customer queries.
You will be leading a team of 10 customer service representatives, who on a day to day basis keep to KPI targets including raising sales invoices, forecasting, order procession and maintaining general admin duties and queries.
It’s a dynamic environment that you’ll be working in, so there will be a degree of interaction with all other areas of the business as well as the customers.
Your key responsibilities will include;
– Order processing and general admin duties
– Strictly keeping to industry compliance
– Auditing team performance
– Appraisals and disciplinary
– Staff training and regular reviews
What they are looking for;
– Highly organised and methodical in approach
– Experience managing staff
– Experience dealing day to day with Customers and Accounts
– Possess Advanced Excel Skills
If you have a technical customer service background and enjoy managing a well functioning and forward thinking team then this is the role for you. With a competitive salary and full comprehensive training from the Customer Service Manager, you’ll be fully prepared to tackle this position. Get in touch with Lucas at KHR for more information.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…