Customer Service Administrator (Temporary)

Customer Service Administrator (Temporary)

Outskirts of Southern Horsham (office based full time)
Monday – Friday, 8am-5pm
Initially 6-8 weeks
To start immediately

We are working with a leading business based south of Horsham who are seeking an experience Customer Service Administrator to join them for 6-8 weeks.

The role will be providing care and support for customers through all interactions
with them so that they are retained and the company can increase sales in line with the business
goals and objectives.

Primary Responsibilities
*Interact with all customers whether on the telephone or via email in a professional and friendly
*manner at all times.
*Answer all telephone calls, emails and fax and execute tasks requested including order placing,
*returns, complaints, order queries and general enquiries in a timely manner.
*Answer all group phone calls and redirect to the relevant personnel.
*Provision of support for the sales teams so they are able to concentrate on proactive selling
*including upsell and cross sell opportunities.
*Liaise with relevant team members or 3rd party organisations when a request that needs attention
*due to issues they are experiencing that are outside of the scope of the role.
*Prioritise the workload to ensure agreed customer expectations are met ensuring high standards of
*customer satisfaction.
*Manage all websites, online chat facility to ensure excellent customer service is maintained at all
*times.
*Phone calls answered within the time frame as set by the company.

Personal Specification
*12+ months experience in office-based customer service and sales
*Interpersonal skills and ability to communicate at all levels
*Problem solving
*Good knowledge of the sales approach
*Strong IT skills – Word, Excel, CRM’s/Databases

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.