IT Help Desk Support

Help Desk Support
Location: West Malling
Temp: 3-month Contract
£12 to £18ph

As part of the Technical Support Team to support the IT Help Desk you will be assisting with first-line fault diagnosis (initial, basic advice) and rectification of PC/laptop, table, printer and software problems. Operation of the IT Help Desk including call logging, allocation, progression, escalation, reporting and other administrative duties.

1.To provide first-line and some second-line fault diagnosis and rectification of problems reported via the I.T. Help Desk, progressing and escalating calls according to priority, current targets and maintenance contracts, liaising with technical staff and dealing with third-party maintenance companies, with customer care being of paramount importance.
2.To undertake customer support tasks for corporate software and desktop operating systems, including Microsoft Windows, Microsoft Teams, Skype for Business, Microsoft Office/365 applications, Intune, Outlook and Exchange Online.
3.To possess an understanding of networking and server operating systems, such as Microsoft Windows Server and Red Hat Enterprise Linux, to perform basic support tasks including installation of security patches.
4.To install distributed hardware, including PCs, laptops, servers (to basic Council server configuration), mobile devices, printers, etc. and appropriate desktop, server and mobile device operating systems and application software using appropriate tools including Microsoft Endpoint Manager Configuration Manager.
5.To carry out preventative maintenance of I.T. hardware and peripheral equipment in accordance with manufacturers’ instructions.
6.To carry out and monitor security backups of Windows and Linux servers on a regular basis and as prescribed, recording and progressing failures as required, and maintaining detailed records for audit purposes.
7.To carry out recovery and restoration of data on Windows and Linux servers, under guidance of senior officers.
8.To troubleshoot and resolve software problems through the use of remote control software.
9.To undertake the electrical testing (PAT) of all IT equipment, requiring both visual and machine-aided tests, then accurately record test results on relevant paperwork and against equipment entries on the I.T. inventory database. To also ensure that equipment is correctly labelled to reflect test results.
10.To provide assistance to the Senior Technical Support Officers, when required, to carry out network hardware installation, configuration, and fault diagnosis (using network monitoring tools), including the basic configuration of network switches to current networking standards.
11.To provide help, assistance and hardware installation for home workers and to make home visits, when required, to resolve support issues.
12.To assist in the administration of the IT Help Desk, including logging reported faults, recording responses, updates and resolutions; also to provide assistance with general administration duties including maintenance of the IT Inventory system and use of the Integra financial system.
13.Subject to monitoring by the Technical Support Manager, to allocate, progress and escalate calls according to priority, current targets and maintenance contracts.
14.Use of hardware and software asset management systems, word processing, spreadsheets and other computer systems to produce reports, documentation and correspondence as required for IT Services, such as hardware and software reporting and license documentation.
15.Subject to career grade and training, to provide assistance and backup, where required, to the Senior Technical Support Officers in the deployment of simple software packages via software distribution tools.
16.Assistance with the implementation of features and procedures to ensure the security of systems and privacy of data, including security hardening, anti-virus and endpoint security products.
17.Adherence to procedures, standards and policies, including the need to maintain information security, data confidentiality, or privacy, throughout all aspects of the duties.
18.Attendance at training courses as required.
19.Other duties as required within the scope of the post.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Claims Handler

Do you have experience handling volume inbound phone calls? Can you work in a fast-paced environment?

Full-time, permanent.

Up to £22,000 per annum

Our client is looking for experienced Claims Handlers to join their established team based in West Malling.

Job Role:

– Take full details of RTA claims
– Make liability judgments
– Promote services including Hire and Repair
– Make referrals to third parties regarding property damage and personal injury

You must have:

– Strong customer service skills
– Motor claim handling experience – preferred
– Call centre/ call handling background
– Motivated self-starter
– Persuasive, strong and confident communicator
– PC literate with excellent administration and processing skills
– Ability to work in a team

Hours for this role are 9am-5pm Monday to Friday.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Mortgage Adviser

We are currently recruiting for a dynamic organisation that are seeking to recruit a CeMAP 3 qualified Mortgage Broker to join their team as Consultant Mortgage Adviser.

We are seeking applicants from either Buy to Let, Commercial and semi-commercial property, property development finance and/or residential mortgages.

Must be able to work not just independently but also able to work closely with other Brokers and Case Managers.

You must be client-focused, be a relationship builder and deliver the best possible service at all times to customers.

You must be organised, have outstanding all-round communication skills coupled with a solutions-based can-do attitude for complex cases.

If you are an experienced Broker and seeking that fresh challenge then apply now!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Internal Recruiter

Internal Recruiter
Kings Hill – £25,000 – £30,000pa + benefits package

We are currently recruiting for a very well-established business in Kings Hill Business Park that is seeking to recruit an experienced recruiter ideally gained from in-house but agency based would be considered as well.

The Internal Recruiter will be responsible for providing a cost-effective and efficient recruitment service for internal customers with responsibility for internal recruitment. You will work closely with the management team to identify current and future recruitment needs, along with the management of the end-to-end recruitment process from sourcing through to onboarding.

The ideal candidate for this role will:

Have experience in a similar role – internal/in-house recruitment or agency
Knowledge of current compliance and legislation including IR35 and “right to work” checks
IT literate – CRM, Job Boards, applicant tracking systems, MS Office
Social marketing recruitment exposure
Solid communication skills both verbal and written
Proactive, resilient and driven to succeed
Be a team player

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Internal Recruiter

Internal Recruiter
Kings Hill – £25,000 – £30,000pa + benefits package

We are currently recruiting for a very well-established business in Kings Hill Business Park that is seeking to recruit an experienced recruiter ideally gained from in-house but agency based would be considered as well.

The Internal Recruiter will be responsible for providing a cost-effective and efficient recruitment service for internal customers with responsibility for internal recruitment. You will work closely with the management team to identify current and future recruitment needs, along with the management of the end-to-end recruitment process from sourcing through to onboarding.

The ideal candidate for this role will:

Have experience in a similar role – internal/in-house recruitment or agency
Knowledge of current compliance and legislation including IR35 and “right to work” checks
IT literate – CRM, Job Boards, applicant tracking systems, MS Office
Social marketing recruitment exposure
Solid communication skills both verbal and written
Proactive, resilient and driven to succeed
Be a team player

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Power Apps Developer

Power Apps Developer – Contract, £300 – £500 a day

We have an excellent opportunity to join a very well-established organisation that are seeking to recruit a data migration and app developing specialist to join their business on a short-term contract (length tbc).

Duties will include:

*Developing apps for already identified business requirements
*Tweaking the apps in response to user acceptance testing
*Documenting the finished apps according to company requirements
*Training the in-house IT team to administer the apps in business-as-usual
*Ensuring the in-house analysts have appropriate access to the underlying data – providing training and/or documentation as required

Background required:
*Previous experience of power app development
*Extensive data migration experience
*Previously delivered training on apps administration
*Outstanding communication skills
*High attention to detail
*Relevant system qualifications

If you are available immediately and can commit to a short-term contract then apply now!!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…

Client Services Administrator

Client Services Administrator
Location: Outskirts of Maidstone
Salary £Great + Bens

This is a full-time, permanent opportunity working with one of the UK’s fastest-growing e-commerce and specialist distribution company and one of the largest mail providers within the UK with a group t/o of £250m.

We are looking for a positive, conscientious, reliable Client Services Administrator to join a hardworking and enthusiastic customer-focused team. The ideal candidate will work with the Client Services Team using attention to detail to log and resolve queries from the client base using the Salesforce system. You will ensure that clients receive a timely and accurate response at all times and will provide quotations, raise credits for authorisation, liaise with service providers concerning client claims and complete relevant reporting when required. You will relish a challenge and work to ensure that all our company procedures and processes are followed and updated accordingly. You will have the ability to maintain high levels of customer service always, showing resilience and maintaining positivity. The role will be a remote working/office hybrid, whereby staff will be required to attend site on a rota system. Therefore, a good broadband connection is a must. The candidate will have the ability to multitask with exceptional organisational skills proven in previous roles.
We are looking for a self-motivated, team player who is well organised, friendly, numerate, and literate. Candidates will be required to use various computer programs including Salesforce, Word, Excel and Outlook as well as our internal systems and service provider tracking systems for which training will be provided.
An upbeat and positive attitude is essential as is the ability to provide clear communication by email and telephone. Candidates should show initiative and work very well under pressure, as well as having strong attention to detail.

Duties will include but are not limited to:
*Dealing with multiple administrative priorities in an efficient and timely manner
*Track deliveries, investigate issues, monitor deliveries, provide regular updates to clients
*Raising and Tracking Claims and Credit Notes
*Data input for invoicing
*Dealing with quotations, queries and complaints and logging them accordingly
*Liaising with staff internally and service providers to always ensure client satisfaction.
*General office administration and financial archiving
*Allocation of an email slot to ensure 20-minute response times, meeting our CS SLAs

The right candidate will have/be:

Confident and friendly in nature
Exceptional organisation skills
Ability to work well in a team and alone on tasks
Strong numeracy skills
Strong literacy skills
Exceptional attention to detail
Basic knowledge of Outlook is a must
Basic knowledge of Excel is a must

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Client Services Assistant Manager

Client Services Assistant Manager
Location: Outskirts Maidstone
Salary: £Great + Bens

This is a full-time, permanent opportunity working with one of the UK’s fastest-growing e-commerce and specialist distribution company and one of the largest mail providers within the UK with a group t/o of £250m.

Reporting directly to the Group Head of Client Services
Answering emails and dealing with clients on the telephone
Arranging quotations, queries, and complaints to be resolved and logged accordingly.
Checking invoices and SLAs along with Salesforce monitors and reporting
Monitoring Team performance
Staff reviews and training
Escalating claims and issues with service providers
Supervising the team day to day, ensuring that reporting deadlines are met, and client queries are resolved on time.
Assisting with the creation of team KPIs.
Liaising with staff internally and service providers to always ensure client satisfaction.
Problem-solving surrounding delivery issues.
Assisting with training, time management of the team and general staff supervision.
Ensuring the compliance of all relevant business guidelines and policies.

The right candidate will be:

Confident and friendly
Positive and Hardworking
Have the ability to multitask and have exceptional organisation skills.
Proven attention to detail
This role would suit someone who works well within a fast-paced exceptionally busy customer focused environment.
Knowledge of Outlook and Excel is a must

The ideal candidate will be comfortable organising team members to meet reporting and daily task deadlines, whilst monitoring team SLAs, carrying out staff reviews and supporting the team to ensure fast and accurate responses to our clients. At the same time, you will be in your element dealing with clients daily, with a personable approach and a high expectation of customer service, resolving general queries and escalations quickly and efficiently.

As Client Services Assistant Manager, you will ensure that our client retains their client base, through our KSP, Customer Service Excellence, and will lead by example to assist with the management of our dedicated and hardworking team. You will use your previous experience in Customer Service Supervisory and or Assistant Manager roles along with our Senior Management Teams expectations to form your exciting new role and make it your own.

An ideal candidate will be a true people person who is supportive, well organised, flexible, reliable, numerate, and literate with a good attitude to hard work and problem solving. Always positive in your responses to problems you will hit the ground running, providing the best possible personal service to our internal teams and clients. The successful candidate will be required to use various computer programs including Microsoft Word, Excel, and Outlook as well as our internal systems and Salesforce for which training will be provided.

A good telephone manner is essential, as is the ability to provide clear communication by email using good literacy. Candidates should show initiative and work very well under pressure.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…