Call Handlers – (Late Shift -12pm-8pm)

Are you looking for an office-based job? Do you possess a confident and articulate telephone manner? Can you provide quality customer service?

My client is a large, well-known Insurance business with an office based in Kings Hill. They are at present looking to recruit a number of strong, customer service professionals to join one of their expanding divisions.

Role & Responsibilities

The core role of the Contact Centre Advisors is to liaise with policyholders.

– Answering incoming calls from policyholders
– Providing customers with information
– Sending documents
– Using and updating the in-house system
– Providing quality customer service
– Making referrals internally where required

Candidate Profile

– Strong Communicator – verbally and written
– IT literate
– Call handling experience – preferred
– Financial services background preferred
– 5 GCSE’s C or above

Hours of work are Monday to Friday 12pm – 8pm, including 1 in 3 Saturdays 9am – 1pm.

You must be available to commit to three weeks of training – Monday to Friday between 9am – 5pm.

The salary on offer is £16,500 and will increase with experience.

Benefits include parking, holiday, pension, subsidised canteen, and full training.

To be considered for the position please apply today, alternatively please call Hannah Collis at KHR Recruitment on 01622822805.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Advisor – (Call Centre)

Do you have call handling experience? Can you provide quality customer service? Can you work in a fast-paced environment?

My client is a large, well-known Insurance business with an office based in Kings Hill. They are at present looking to recruit a number of strong, experienced customer service professional to join one of their expanding divisions.

Role & Responsibilities

The core role of the Contact Centre Advisors is to liaise with policyholders.

– Answering incoming calls from policyholders
– Providing customers with information
– Sending documents
– Using and updating the in-house system
– Providing quality customer service
– Making referrals internally where required

Candidate Profile

– Strong Communicator – verbally and written
– IT literate
– Call handling experience
– Financial services background preferred
– 5 GCSE’s C or above

Hours of work are Monday to Friday 9am – 5pm, including 1 in 3 Saturdays 9am – 1pm.

The salary on offer is £17,500 and will increase with experience.

Benefits include parking, holiday, pension, subsidised canteen, and full training.

To be considered for the position please apply today, alternatively please call Hannah Collis at KHR Recruitment on 01622822805.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Advisor (DBS)

Customer Service Advisors (Recent DBS Check)

My client is looking for a switched on experienced customer services advisor to join their friendly and expanding team.

You will be reporting to the customer service manager and the first point of contact supporting both external and internal personnel, whilst also providing general support to the administration team to enable the workflow of the office to run correctly and efficiently in a safe and professional manner.

Any additional roles that may be required from a specifically nominated department deputy may be required, which will enable you to expand your knowledge within a working environment and lead onto further opportunities.

You must be proactive and provide excellent communication skills whilst managing the phone and able to deal with anything from complaints to customer queries on a daily basis.

There is opportunity for this role to become permanent for the right candidate.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Tax Manager / Consultant (Practice)

Tax Manager – Excellent salary, good pension, 25 days holiday + bank holidays, memberships and continuous personal development covered, and opportunities to earn additional bonuses.

Would you like to work for a firm with excellent progression opportunities and manage a diverse and interesting range of HNW clients.

We are working with an independent tax planning and consultancy practice based in Mid Kent. Their client base can compete with that of the big 4 practices.

Their success in maintaining and growing their exciting client base has been their focus on quality service and expectation of high standards. They understand the importance of work-life balance and offer flexibility in working patterns to ensure they have a happy, productive and successful workforce.

The key responsibilities of the role are as follows:
* Plan and supervise the preparation of all personal returns together with managing all aspects of personal tax compliance for a portfolio of clients
* Manage client portfolio to ensure quality service is given to clients
* To research detailed technical matters and report
* Manage, motivate and supervise support staff
* Handle client billing arrangements and meeting targets
* Liaise with professional bodies
* Ad hoc non-compliance work
* Maintain time records and monitor performance against budget and proposed fees
* Prepare and conduct presentations/proposals and advice letters to clients
* Be instrumental in driving the business forward and assist the Director with strategy
* Assist the Director as the second in command with all business matters in the longer term

The ideal candidate will be:
* Highly motivated self-starter who wants to succeed personally and in business
* Able to work independently and manage your own clients and diary
* Must be fully qualified
* A solid background within a practice
* Have a significant part of their career focused on tax
* Developed up through grassroots and be hands-on
* Confident with a diverse group of clients
* Capable of providing consultancy and value-added advice to clients
* Help build the business from new and existing relationships
* Familiar with IRIS
* Must drive and have access to a vehicle

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Services Professional (Senior)

We are currently recruiting for a fantastic organisation who is seeking to recruit an outstanding, professional and experienced customer services professional to join their team.
The role will require you to be part of a small, dedicated team responsible for first-class customer service, the focus for this role is on providing immediate and efficient service including providing help and advice to clients via phone and email.
This role could also suit an experienced Team Leader who is looking for an opportunity to lead and motivate a small team.

Duties will include:
*The first point of contact providing outstanding customer service
*Managing calls from customers, maintaining accurate records of discussions or correspondence, providing accurate information to customers on all service issues
*Maintaining data regarding all customer service activity, including communicating and working with colleagues to ensure adequate resourcing
*Carrying out invoicing as required
*Ensure constant communication with customers at relevant intervals throughout the process
*Managing customer proceed/returns and amending estimates
*Supported by the Customer Services Manager, managing daily team performance and attendance issues and bringing matters of concern to the manager’s attention
*Resolving customer issues with tact and diplomacy and escalating and resolving matters in a timely and professional manner
*Overseeing all written correspondence to customers, including emails and formal letters
*Processing service work via the internal system and in accordance with business requirements
*Liaising with the other offices to ensure that all customer relations decisions and actions are consistent
*Ensuring customer requests are processed accurately and efficiently
*The key requirements of this role are the ability to counsel, negotiate and advise others in a specialist or technical area of expertise

Skills and experience
*Previous experience of working in an office-based customer service role ideally for a prestigious/luxury brand requiring the highest levels of service
*Be articulate and have excellent communication skills, oral and written (internal and external)
*I.T. proficient – Knowledge of SAP or Dynamics would be a distinct advantage
*Educated to GCSE level with a minimum Grade C in Maths and English, or equivalent, ideally you will be educated up to A-Level standard
*Good organisation, task and time management skills
*Excellent attention to detail
*Knowledge and experience of workflow management systems
*Previous experiencing leading or supervising others
*The ideal person will be confident, enthusiastic and approachable

If you are interested, please could you inform us of your salary requirements. Salary will be dependent on skills and experience. Apply now for this fantastic opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…