We are currently working with one of the UK’s leading independent Insurance businesses. Employing over 500 staff in multiple offices, they are a successful and growing business keen to employ the best talent available.
Due to ongoing success, they are currently seeking an IT Support Technician to join their team based in West Malling. The IT Support Technician will provide cross company support for escalated issues, user engagement and other IT support activities.
Responsibilities will include:
*Escalate first line IT support for all employees.
*Logging and escalating all calls.
*Work with the Service Desk Manager and the business to deliver excellent customer service and response times.
*Provide support with the development of internal IT procedures.
*Act as an IT liaison between the business and the Service Desk Manager.
*Assist in the creation of new user accounts, changes and leavers.
*Assist in maintaining documentation.
*Mobile device support.
The ideal candidate will be able to demonstrate:
*At least 1 year of experience in an IT support role.
*Experience of Office 365, Mimecast, Desktop hardware/peripherals and Ticketing Systems.
*Excellent customer service skills.
*A team player.
*Ability to prioritise and manage own time.
*Advanced written and spoken communication.
*Must be willing to travel to other offices as and when needed so a driving licence and own car is essential.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…