Helpdesk Support role
Full time preferred, could be flexible to offer part time for the right person.
Salary is dependent on experience
Predominantly home based, but must be flexible to travel to clients as and when required.
Our client is an established consultancy company working in the education finance sector now in their 9th year of trading.
They are a friendly team and have a positive, upbeat, happy culture. They pride themselves on being flexible and provide a good work life balance, but in return they want and expect commitment, passion and hard work.
Aside from a general helpdesk on PSF they also have a hosting platform and have designed various software packages that you could be offering support on.
*Prior software helpdesk experience – 1st and 2nd line user support
*Knowledge of financial software in an education-based setting would be essential.
*The majority of their clients use PS Financials software, therefore experience of this would be highly desirable.
*SQL Server knowledge required
*IT based degree or equivalent qualification would be preferred but not essential.
*User training experience – individual 1-1 and multi-user as and when required.
*Good communication skills – phone, email, face to face
*Good presentation skills – screen sharing, PPT, face to face etc.
They pride themselves on going that extra mile for their clients and want their staff to have that same can-do attitude.
They aim to ensure all client requests are fulfilled; managing all expectations to ensure that they always remain happy with the service that they receive.
As a member of the team you will be expected to present a professional image of yourself and the company at all times. This will require home working therefore a high level of self-motivation is required.
You will need a clean driving licence and access to a vehicle. You will also need a clean enhanced DBS check which will be initiated by the firm at the time of employment.
Please contact to discuss further
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