Administrator

A well- known Insurance firm in West Malling are looking for confident and hardworking individuals to join their Administration team.

Ideally, the right candidate will have experience in administration or business support and possess strong conversation skills.

Responsibilities include:

* To effectively manage the administration of all inbound and outbound communication.
* Support the business support function.
* Make follow up calls.
* Input information onto in-house system.

Skills required:

*Strong planning and organisational skills and the ability to work to deadline
*Effective communication skills
*Good MS Office application knowledge

Hours of work are: Monday to Friday 9am – 5pm

Salary on offer: £15,000 – £16,500pa.

Benefits include bonus potential, holiday, pension and parking.

To be considered please apply today.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Advisor

Customer Service Advisor

We are working with an established business near Aylesford who are looking for Customer Service Advisors to join their close-knit team.

Responsibilities
*Ensure excellent customer service is provided to the customer
*Acknowledging complaints; drafting and sending out responses promptly
*Maintaining customer records accurately
*Managing calendar to track and monitor the progress of cases
*Identify actions to address the cause of complaints
*Where necessary discussing individual cases with staff in other locations.
*Where necessary ensuring the group adheres with/to all regulatory bodies. Liaising with regulatory bodies as necessary.
*Upload invites to review sites. Monitor, track and respond to reviews left on Feefo and Trust Pilot. Complete web sweeps to highlight any new negative postings in online forums.
*Demonstrate great teamwork and a flexible approach

Skills and Experience
*Previous experience in customer service is essential
*Experience in complaints would be advantageous but not essential
*Basic understanding of FCA and FOS guidelines would be beneficial
*Good communication skills at a variety of levels
*Excellent standard of spoken and written English
*Very strong administration skills with the ability to multi-task
*Good IT skills especially Microsoft programmes.
*A working knowledge of CRM would be useful although training will be provided
*Must be resilient to deal with emotive and demanding calls
*Must be able to think on your feet, not every call will follow the same structure

There are 2 shift structures available. Monday – Friday, 9.30am – 6.00pm or 10.30am – 7.00pm.
There is public transport nearby, but also free onsite parking.

We require individuals on no or a very short notice to start before mid-October.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Care Officers

Customer Care Officers

We are working with an established business near Aylesford who are looking for Customer Care Officers to join their close-knit team.

Responsibilities
*Ensure excellent customer service is provided to the customer
*Acknowledging complaints; drafting and sending out responses promptly
*Maintaining customer records accurately
*Managing calendar to track and monitor the progress of cases
*Identify actions to address the cause of complaints
*Where necessary discussing individual cases with staff in other locations.
*Where necessary ensuring the group adheres with/to all regulatory bodies. Liaising with regulatory bodies as necessary.
*Upload invites to review sites. Monitor, track and respond to reviews left on Feefo and Trust Pilot. Complete web sweeps to highlight any new negative postings in online forums.
*Demonstrate great teamwork and a flexible approach

Skills and Experience
*Previous experience in customer service is essential
*Experience in complaints would be advantageous but not essential
*Basic understanding of FCA and FOS guidelines would be beneficial
*Good communication skills at a variety of levels
*Excellent standard of spoken and written English
*Very strong administration skills with the ability to multi-task
*Good IT skills especially Microsoft programmes.
*A working knowledge of CRM would be useful although training will be provided
*Must be resilient to deal with emotive and demanding calls
*Must be able to think on your feet, not every call will follow the same structure

There are 2 shift structures available. Monday – Friday, 9.30am – 6.00pm or 10.30am – 7.00pm.
There is public transport nearby, but also free onsite parking.

We require individuals on no or a very short notice to start before mid-October.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Insurance Administrator

Insurance Administrator

We have a number of great administrative opportunities for a leading insurance business based in West Malling.

This business have grown organically and continues to expand with a number of offices throughout the UK. There are 400 people in the West Malling office with lots of opportunities for progression and some fantastic benefits.

The role
To provide specialist business and administrative support to the business unit including regional offices within relevant timescales and in accordance with departmental procedures and standards.

Duties
*Processing of policy records and dealing with all associated administration that does not require an underwriting decision.
*Loading quote information onto the appropriate system, including conducting Credit Searches and Flood/Subsidence checks, according to the current protocols.
*Compilation, updating and reconciliation of management information including daily and weekly statistical data for our Strategic Partnership relationships.
*Indexing of correspondence onto system and workflow allocation.
*Setting up Direct Debit Instructions and processing Direct Debit queries.
*Reviewing other finance queries, arranging refunds where appropriate and chasing for outstanding premium.
*Rectifying correspondence queries, sending out post and maintenance of filing systems.
*Performing sense checks and reconciliation of the data.
*Processing of schemes policy records and dealing with all associated administration.
*User testing of system enhancements including regression testing.
*Providing the Technical Team with administrative assistance as required.
*Make sure that you treat all customers with the principles of Treating Customers Fairly (TCF).
*Understand how you play a part in the customer experience.
*Provide a service to all of our customers (internal and external) that is memorable for the right reasons and builds our reputation as a great company to work for and do business with.
*Make sure that everything you do fits in with the legal requirements.

Essential skills and capabilities
*Strong planning and organisational skills and the ability to work to deadlines.
*Follow procedural requirements and escalate queries as and when it is sensible to do so.
*An effective communicator using all verbal & written communication methods. Able to communicate complex issues to clients and colleagues
*Able to develop and sustain positive working relationships with internal and external parties.
*Experience with Microsoft Office suite of programs.
*Acts well on feedback, constantly seeking to improve their performance.
*Actively listens to others and demonstrates their understanding with appropriate follow-up actions.
*Motivated and driven to achieve team and individual targets.

The individuals are contracted to 36.25 hours per week.

Benefits will include free parking, on-site cafe, pension, life assurance, excellent holiday allowance, and annual bonus.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service & Sales Order Processing (Temp)

Customer Service & Sales Order Processing (Temporary)

We are looking for Customer Service and Sales Order Processing staff to join a leading business for 1-2 months and assist through a busy period.

The client requires individuals with prior experience in this area who can hit the ground running.

This will be to start on 24th September, and they will not be able to take anyone who has extended holiday booked during that period.

There is a possibility this may be extended a few more weeks but will definitely run until the end of October.

Monday – Friday, 8am – 5pm

Key Responsibilities:
– Processing of orders that would usually be ordered online ensuring that all approvals, discounts, special requirements are in place.
Assisting with transferring customers from one online portal to another portal due to new ERP system.
– Assisting with and resolving account login issues.
– Set up customer records, maintaining and actioning amendments to customer accounts.
– Daily liaison with external customers and internal departments including sales, finance and customers via telephone & email to discuss and resolve customer and system queries.
– Delivering first class customer service, ensuring the customer has a satisfactory customer experience.
– To help ensure that all aspects of daily/weekly/monthly tasks are completed in a timely fashion.
– Working as part of a team, helping to achieve the KPI’s set for the team.
– To assist on any other ad-hoc administration duties as required by your supervisor.

Key skills:
– Experience within administration/order processing/customer service/operations (office based)
– Able to demonstrate excellent customer service skills
– Problem-solving skills
– Have used a CRM system and can follow clear instructions and procedures
– Exposure to a B2B environment would be highly beneficial
– Excellent communication skills verbally and written.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Recruitment and Accounts Administrator

KHR Recruitment Specialists is an independently owned, award winning recruitment consultancy established in 1998. We have established a strong reputation handling permanent vacancies and contract and temporary assignments throughout Kent and the south east.

Ongoing expansion, including the opening of a third office in Linton alongside the existing Southborough and Leybourne offices has created an exciting new opportunity for an administrator with initiative and a “can do” attitude to assist our consulting team.

Whilst the role is predominantly to assist in the administrative, accounts and payroll function of our busy recruitment consultancy, we are looking for someone with a ‘muck-in’ attitude happy to assist with resourcing and managing candidate advert responses and enquiries, and other ad hoc responsibilities, as part of a proactive, target and deadline oriented team environment.
You will be highly numerate, methodical, organised and proactive, able to use your initiative, with the ability to prioritise your own workload and manage your time effectively.

You will be responsible for;
Inputting New starter documents using MyPaye
Consultant support including responding to email and phone enquiries from work-seekers, booking candidates in for interviews, emailing forms and creating registration packs.
Managing temporary workers payroll records, pension schemes and holiday accrual.
Dealing with Temporary Worker queries
Creating Customer accounts and raising invoices on Xero
Managing team and individual revenue and bonus Excel spreadsheets
Assist with resourcing on external client requirements
Proof and approve ads and allocation of job board credits
Manage holiday and sickness records

Applicants must have experience working within a numerate environment using Excel and demonstrate accurate keyboard skills. Experience working with payroll and accounts packages and CRM systems would be an advantage. Experience working in a fast paced sales environment would also be advantageous.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…