Customer Service & Order Processing (Temp)

Customer Service & Order Processing (Temporary)

We are looking for Customer Service and Order Processing staff to join a leading business just South of Horsham on a temporary basis.

This will be to start on Monday 5th November

Monday – Friday, 8am – 5pm

Key Responsibilities:
– Processing of orders that would usually be ordered online ensuring that all approvals, discounts, special requirements are in place.
Assisting with transferring customers from one online portal to another portal due to new ERP system.
– Assisting with and resolving account login issues.
– Set up customer records, maintaining and actioning amendments to customer accounts.
– Daily liaison with external customers and internal departments including sales, finance and customers via telephone & email to discuss and resolve customer and system queries.
– Delivering first class customer service, ensuring the customer has a satisfactory customer experience.
– To help ensure that all aspects of daily/weekly/monthly tasks are completed in a timely fashion.
– Working as part of a team, helping to achieve the KPI’s set for the team.
– To assist on any other ad-hoc administration duties as required by your supervisor.

Key skills:
– Experience within administration/order processing/customer service/operations (office based)
– Able to demonstrate excellent customer service skills
– Problem-solving skills
– Have used a CRM system and can follow clear instructions and procedures
– Exposure to a B2B environment would be highly beneficial
– Excellent communication skills verbally and written.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Customer Service & Order Processing (Temp)

Customer Service & Order Processing (Temporary)

We are looking for Customer Service and Order Processing staff to join a leading business based in Medway on a temporary basis.

This will be to start on Monday 5th November

Monday – Friday, 8am – 5pm

Key Responsibilities:
– Processing of orders that would usually be ordered online ensuring that all approvals, discounts, special requirements are in place.
Assisting with transferring customers from one online portal to another portal due to new ERP system.
– Assisting with and resolving account login issues.
– Set up customer records, maintaining and actioning amendments to customer accounts.
– Daily liaison with external customers and internal departments including sales, finance and customers via telephone & email to discuss and resolve customer and system queries.
– Delivering first class customer service, ensuring the customer has a satisfactory customer experience.
– To help ensure that all aspects of daily/weekly/monthly tasks are completed in a timely fashion.
– Working as part of a team, helping to achieve the KPI’s set for the team.
– To assist on any other ad-hoc administration duties as required by your supervisor.

Key skills:
– Experience within administration/order processing/customer service/operations (office based)
– Able to demonstrate excellent customer service skills
– Problem-solving skills
– Have used a CRM system and can follow clear instructions and procedures
– Exposure to a B2B environment would be highly beneficial
– Excellent communication skills verbally and written.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Assistant Underwriter

Assistant Underwriter

We are working with an established medium sized business who are continuing to grow. They are seeking an Assistant Underwriter to join their business and assist with their continued high level of client services.

Duties involve:
*Assisting the Underwriting team with administrative tasks.
*Underwriting and providing a reasonable premium based upon the risk involved.
*Drafting policy documents.
*Carrying out research tasks.
*Chasing quotations that are yet to be converted.
*Data entry on our in-house systems.
*Responding promptly & efficiently to all customers using various communication methods/systems including answering technical queries.
*Carry out all tasks in line with stipulated processes, procedures & authority limits.
*Work effectively with all stakeholders (including brokers and solicitors) to ensure risks are processed without undue delay.

Requirements:
*A team player with strong interpersonal skills, keen with enthusiasm and drive.
*Strong organisational and prioritisation skills.
*Strong interpersonal and communication skills.
*Some office/administrative experience.
*Flexible approach and ability to recognise and adapt to changing business requirements.
*Educated to GCSE/Standard Grade level or equivalent.
*Accuracy and attention to detail.
*Good organisation skills with ability to work to deadlines.
*Must be proactive and able to work within a team environment.
*Competent IT skills, including but not limited to Microsoft Word, Excel (Intermediate) and PowerPoint.
*Previous underwriting experience is essential.
*Proven attention to detail.
*Ability to work within strict deadlines to ensure turnaround times are met.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Part-time Contracts Administrator

We have an excellent opportunity for an experienced Administrator to join a market leading company based in the Maidstone area.

You will be joining a friendly, hard-working team, have the opportunity to grow and develop within the business and be a valued/ key member of staff. They also run a management qualification program each year for selected employees.

The role:
*Answering all incoming calls
*Coordinate engineers
*Respond to customer enquiries via email
*General administrative duties

Essential qualities:
*Initiative
*Fast Learner
*Multitask ability
*Computer Savvy

Desired qualities:
*National planning experience
*Experience in a similar role
*Knowledge of the reactive engineering industry

Please get in touch with myself Eleni at KHR Recruitment Specialists for more information.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…