Technical Customer Support Executive

We are currently working with a leading Software provider based in Kent.

Due to huge growth and ongoing success, they are currently looking to recruit experienced Technical Customer Support Executives to join their established team.

The Technical Customer Support Executive will be responsible for the following:

Coaching customers through their queries relating to their software via different forms of communication including the phone and web chat.
Empathetically approaching customers questions and reassuring them you’re able to help.
Professionally and politely encouraging customers to adopt a self serve approach by sharing the relevant help file.
Take ownership of internal and external help documentation and correctly reporting where they are missing information.
Troubleshoot any questions from customers where the answer is not instantly obvious, using all resources available to achieve this.
Accurately tracking and reporting on own performance and self-identifying where you may need some additional support.
Achieving KPI’s set by Senior Team Leader.

The ideal candidate will be able to demonstrate:

Previous experience working in a phone or web chat customer support role.
Excellent communication skills.
Software or technical knowledge would be advantangeous.
Ability to think outside the box and proactively upsell new products/solutions.
IT literate.

This is a fantastic opportunity to join a growing business that can offer training and career progression. You have the option to work from their newly refurbished offices or from home. Hours will be between 8am and 6pm Monday to Friday and they also offer an excellent salary and benefits package.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Sales Consultant

Sales Consultant
Hythe
Competitive Salary + Uncapped Commission
To start ASAP
Office-Based Monday – Friday

Would you like to join an established business and team offering a friendly working environment and uncapped commission?

We are seeking a motivated, outgoing, and confident sales consultant to drive sales for the business. As a sales consultant, you will act as a liaison between the business and the customer in order to establish trust, increase knowledge, and drive more sales for the company.

The Sales Consultant will be responsible for new business development, maximising sales opportunities, and customer service. Particular emphasis will be placed upon developing new business, utilising available intelligence, building relationships, influencing the decision-making process.

Duties
*Generating leads and turning them into opportunities for sales – for both inbound and outbound calls
*Contacting potential customers via telephone, email or social media
*Provide potential prospects and customers with information about the business, services and products
*Contribute to the customer experience by selling the story, inspiration whilst living the brand
*Building up a customer’s profile, collecting data to be used as part of the sales process
*Effectively promote products and help in the customer’s decision process of what brand, service or experience they are looking for
*Demonstrate a consultative and value add logic to optimise sales conversion
*Inputting data into a CRM and managing tools to schedule follow up calls
*Working to KPI’s and revenue targets as set by the Sales Manager
*Identifying opportunities for new business within the market
*Paying attention to competitors and their activities within the industry
*Building long term relationships with new and existing customers
*Ensuring all administration relating to sales is completed effectively
*Working closely with other departments and finding opportunities to cross-sell

Requirements
*Strong Sales and Customer Service background
*Research experience – ability to find innovative ways to engage with customers to drive sales
*Persistence – ability to remain driven and positive in the face of adversity
*Communication skills
*Problem-solving skills
*Ability to transition between outbound and inbound calls
*Proven ability to drive sales and generate new business
*Relevant industry experience ideally gained from a competitor business
*Confident and experienced negotiator able to drive revenue
*Ambitious and driven personality with a hunger for success
*IT skills essential
*Microsoft Office
*Customer Relationship management software experience
*Working knowledge of online sales/e-commerce processes

Monday – Friday, 8.30am – 5.00pm
Contact

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…