We are currently working with a leading Software provider based in Kent.
Due to huge growth and ongoing success, they are currently looking to recruit experienced Technical Customer Support Executives to join their established team.
The Technical Customer Support Executive will be responsible for the following:
Coaching customers through their queries relating to their software via different forms of communication including the phone and web chat.
Empathetically approaching customers questions and reassuring them you’re able to help.
Professionally and politely encouraging customers to adopt a self serve approach by sharing the relevant help file.
Take ownership of internal and external help documentation and correctly reporting where they are missing information.
Troubleshoot any questions from customers where the answer is not instantly obvious, using all resources available to achieve this.
Accurately tracking and reporting on own performance and self-identifying where you may need some additional support.
Achieving KPI’s set by Senior Team Leader.
The ideal candidate will be able to demonstrate:
Previous experience working in a phone or web chat customer support role.
Excellent communication skills.
Software or technical knowledge would be advantangeous.
Ability to think outside the box and proactively upsell new products/solutions.
This is a fantastic opportunity to join a growing business that can offer training and career progression. You have the option to work from their newly refurbished offices or from home. Hours will be between 8am and 6pm Monday to Friday and they also offer an excellent salary and benefits package.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…