Trainee Collections Advisor
£16,000 – £20,000 + £400pcm OTE
We are working with a well established and friendly professional services firm who is looking for a consumer collections agent with call handling experience. In order to join this growing team, you will have customer services experience and a friendly phone manner.
Your duties will include speaking with and negotiating with the customer, receiving inbound and making outbound calls, updating the CRM system, maintaining diary notes and investigating cases to come to a decision that works for both parties.
The shift patterns are 8am to 4pm and 12pm to 8pm. Both shifts have a one hour lunch break.
Your skills base must include;
– Polite and friendly telephone etiquette
– Effective communication skills to negotiate positive outcomes
– Be able to build a rapport on the phone
– Customer focused
– Team work
You MUST have customer service/ call centre experience of some form.
The ideal candidate will have a proven track record within a collections role with an understanding of FCA and TCF guidelines, however not essential as training will be given
If you are interested in this opportunity, please contact Lucas at KHR for further details.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…