Claims Negotiator

Claims Negotiator

We are working with a leading insurance business who are seeking a Claims Negotiator to join their busy team.

The role will be proactively managing a portfolio of Policyholder total loss claims through to settlement. You will be ensuring that complete and thorough indemnity investigations are carried out on all cases. Working closely with the in-house engineers to guarantee a fair settlement with the policyholder. Ensure that all validated claims are processed without delay.

Key Duties
*Offer exceptional customer service and take ownership of all inbound communication
*Prompt investigation on the ownership of the vehicle
*Accurate payment to all the stakeholders on the claim
*Attention to detail on all work done around the total loss aspect of the claim
*Ensure thorough chronological record keeping of all activity within file claim notes
*Ensure effective communication to Policyholder of all claim decisions and progression, reducing the number of inbound calls
*Maintain effective diary management to reduce settlement time
*Expertly assess policy indemnity
*Identification of fraud indicators
*Endorse and drive the company values and behaviours

Key skills
*Relevant experience in a claims environment or within a role with transferable skills with a focus on customer services
*Be proficient in the use and application of Visualfiles
*Attention to detail
*Strong customer service skills
*Strong ability to deal with customer complaints
*Motivated self-starter
*Confident and persuasive communicator
*PC literate with excellent administration and processing skills
*Ability to work as a team

Please email a copy of your CV

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…