Customer Account Manager

This is an excellent opportunity to work with a thriving finance company. Previous experience within a similar environment would be advantageous.

To respond effectively to inbound customer telephone calls resulting from outbound correspondence, emails, SMS, and outbound telephone calls within prevailing abandoned call parameters
To maintain optimum levels of outbound customer calling
Ensure customer information is accurately and efficiently maintained
Ensure that customers are treated fairly at all times
Ensure that all vulnerable or potentially vulnerable customers are effectively managed at all times
To liaise with other operational departments that are involved in the customer journey
To ensure all performance and productivity targets are achieved and maintained
Conform to all quality and legal requirements
To work towards continuous improvement and self-development
To carry out any ad-hoc duties as requested by your line management

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…