Customer Service Advisor
We are working with an established business near Aylesford who are looking for Customer Service Advisors to join their close-knit team.
*Ensure excellent customer service is provided to the customer
*Acknowledging complaints; drafting and sending out responses promptly
*Maintaining customer records accurately
*Managing calendar to track and monitor the progress of cases
*Identify actions to address the cause of complaints
*Where necessary discussing individual cases with staff in other locations.
*Where necessary ensuring the group adheres with/to all regulatory bodies. Liaising with regulatory bodies as necessary.
*Upload invites to review sites. Monitor, track and respond to reviews left on Feefo and Trust Pilot. Complete web sweeps to highlight any new negative postings in online forums.
*Demonstrate great teamwork and a flexible approach
Skills and Experience
*Previous experience in customer service is essential
*Experience in complaints would be advantageous but not essential
*Basic understanding of FCA and FOS guidelines would be beneficial
*Good communication skills at a variety of levels
*Excellent standard of spoken and written English
*Very strong administration skills with the ability to multi-task
*Good IT skills especially Microsoft programmes.
*A working knowledge of CRM would be useful although training will be provided
*Must be resilient to deal with emotive and demanding calls
*Must be able to think on your feet, not every call will follow the same structure
There are 2 shift structures available. Monday – Friday, 9.30am – 6.00pm or 10.30am – 7.00pm.
There is public transport nearby, but also free onsite parking.
We require individuals on no or a very short notice to start before mid-October.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…