Customer Care / Customer Service Representative

Customer Care / Customer Service Representative

We are working with a leading and growing business on the South Kent Coast who are going through an interesting period of change and developing in the world of eCommerce.

They are looking for an experienced individual to join their established team. The role will be to provide excellent customer service by keeping customers informed, assisting with incoming telephone sales, enquiries and customer queries. You will also be expected to undertake administrative duties associated with the smooth running of the customer services department and provide a professional interface between customer and company.

Duties
*Keep customers informed of delivery dates, delays, or product issues
*Undertake a proactive customer care role, answering telephone calls, responding to electronic correspondence and resolving problems.
*Provide a limited level of technical expertise
*Liaise with the warehouse team to ensure promised delivery date is met
*Ensure customer goods have been received and invoice has been sent
*Review customer’s feedback to the web team providing up-sale opportunities
*Promoting positive culture of understanding and caring for the customer journey
*Complaint handling and problem solving, logging and progressing all delivery queries, liaising with the despatch department to aid the order delivery.
*Escalate potential problems with the customer care supervisor
*Active listening and empathy to customer concerns
*Maintain despatch spreadsheet and assist with daily delivery problems
*Assist with customer returns as required.
*Completing online enquiries, call backs and delivery queries

Experience required
*Prior office/phone-based customer service experience
*Experience with webchat and/or social media customer service would be beneficial
*Strong spelling and grammar to be able to liaise via email with customers
*High level of numeracy
*Good IT skills (Word/Excel etc)
*Experience with a CRM would be beneficial
*Articulate and good communicator
*Very good at prioritising
*Highly organised

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Sales Consultant

Sales Consultant
Hythe
Competitive Salary + Uncapped Commission
To start ASAP
Office-Based Monday – Friday

Would you like to join an established business and team offering a friendly working environment and uncapped commission?

We are seeking a motivated, outgoing, and confident sales consultant to drive sales for the business. As a sales consultant, you will act as a liaison between the business and the customer in order to establish trust, increase knowledge, and drive more sales for the company.

The Sales Consultant will be responsible for new business development, maximising sales opportunities, and customer service. Particular emphasis will be placed upon developing new business, utilising available intelligence, building relationships, influencing the decision-making process.

Duties
*Generating leads and turning them into opportunities for sales – for both inbound and outbound calls
*Contacting potential customers via telephone, email or social media
*Provide potential prospects and customers with information about the business, services and products
*Contribute to the customer experience by selling the story, inspiration whilst living the brand
*Building up a customer’s profile, collecting data to be used as part of the sales process
*Effectively promote products and help in the customers decision process of what brand, service or experience they are looking for
*Demonstrate a consultative and value add logic to optimise sales conversion
*Inputting data into a CRM and manage tools to schedule in follow up calls
*Working to KPI’s and revenue targets as set by the Sales Manager
*Identifying opportunities for new business within the market
*Paying attention to competitors and their activities within the industry
*Building long term relationships with new and existing customers
*Ensuring all administration relating to sales is completed effectively
*Working closely with other departments and finding opportunities to cross sell

Requirements
*Strong Sales and Customer Service background
*Research experience – ability to find innovative ways to engage with customers to drive sales
*Persistence – ability to remain driven and positive in the face of adversity
*Communication skills
*Problem solving skills
*Ability to transition between outbound and inbound calls
*Proven ability to drive sales and generate new business
*Relevant industry experience ideally gained from a competitor business
*Confident and experienced negotiator able to drive revenue
*Ambitious and driven personality with a hunger for success
*IT skills essential
*Microsoft Office
*Customer Relationship management software experience
*Working knowledge of online sales/e-commerce processes

Monday – Friday, 8.30am – 5.00pm
Contact

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Sales Consultant

Sales Consultant
Hythe
Competitive Salary + Uncapped Commission
To start ASAP
Office-Based Monday – Friday

Would you like to join an established business and team offering a friendly working environment and uncapped commission?

We are seeking a motivated, outgoing, and confident sales consultant to drive sales for the business. As a sales consultant, you will act as a liaison between the business and the customer in order to establish trust, increase knowledge, and drive more sales for the company.

The Sales Consultant will be responsible for new business development, maximising sales opportunities, and customer service. Particular emphasis will be placed upon developing new business, utilising available intelligence, building relationships, influencing the decision-making process.

Duties
*Generating leads and turning them into opportunities for sales – for both inbound and outbound calls
*Contacting potential customers via telephone, email or social media
*Provide potential prospects and customers with information about the business, services and products
*Contribute to the customer experience by selling the story, inspiration whilst living the brand
*Building up a customer’s profile, collecting data to be used as part of the sales process
*Effectively promote products and help in the customers decision process of what brand, service or experience they are looking for
*Demonstrate a consultative and value add logic to optimise sales conversion
*Inputting data into a CRM and manage tools to schedule in follow up calls
*Working to KPI’s and revenue targets as set by the Sales Manager
*Identifying opportunities for new business within the market
*Paying attention to competitors and their activities within the industry
*Building long term relationships with new and existing customers
*Ensuring all administration relating to sales is completed effectively
*Working closely with other departments and finding opportunities to cross sell

Requirements
*Strong Sales and Customer Service background
*Research experience – ability to find innovative ways to engage with customers to drive sales
*Persistence – ability to remain driven and positive in the face of adversity
*Communication skills
*Problem solving skills
*Ability to transition between outbound and inbound calls
*Proven ability to drive sales and generate new business
*Relevant industry experience ideally gained from a competitor business
*Confident and experienced negotiator able to drive revenue
*Ambitious and driven personality with a hunger for success
*IT skills essential
*Microsoft Office
*Customer Relationship management software experience
*Working knowledge of online sales/e-commerce processes

Monday – Friday, 8.30am – 5.00pm
Contact

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…