Customer Service Manager

Our client is a fast expanding business with offices in Mid-Kent & Southwater who has recently merged with another growing organisation. They are currently seeking a Customer Service Manager to join their team to cover both offices.

Responsibilities will include:

– Leading a Customer Service team
– Training of your team, covering all area’s such as products, phone call training and internal systems
– To monitor activity
– Product changes to be actioned
– General Customer Service/Administration such as answering telephone calls, email correspondence, order placing, returns, complaints and order queries
– Priortise workload ensuring that Customer expectations are met
– Monthly 1 on 1’s with the Customer Service Team – setting objectives and tasks/monitoring KPI’s

Person Specification:

– Team Management skills
– 3 years minimum in Customer Service Management
– Strong Team Player
– Planning and organisation skills
– Interpersonal skills
– Positive, driven and enthusiastic
– Being able to work part of a team as well as on your own

It is essential that the Customer Service Manager operates from both the Chatham, Kent and Southwater, West Sussex offices on a weekly basis. Division of time is flexible and can be addressed upon interview.

The hours for this role are 8am – 5pm (Monday to Friday).

If you are interested, please apply below, alternatively please call Victoria on 01622 822 810 or email .

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…