French Speaking Support Executive

French Speaking Dedicated Support Executive

We have an excellent opportunity for a French Speaking Support Executive to join a market leading company based in London. You will be joining a friendly, hard-working team, have the opportunity to grow and develop within the business and be a valued/ key member of staff.

Key responsibilities:
Key contact role providing all aspects of technical support to VIP clients in your market. Providing customers with successful interactions, even if the problem cannot be solved, going the extra mile to make things happen is vital to this role.

*Responding to all client service queries to agreed SLAs / KPIs for inbound channels
*Provide accounts with support and training via preferred channel
*Effectively use Contact Centre technology and Salesforce to record and report on queries
*Identify, provide solutions on all issues that arise
*Proactively manage own workload and escalate to 2nd Level support / CRE team in line with department procedures
*Assist all relevant teams with projects/tasks where necessary, this includes the 1st line support team, groups support where required
*Proactively develop skills and knowledge through effective use of systems
*Communicating with various internal departments and the team in India to resolve client queries
*Attend daily stand ups with the team, to provide information on your daily and weekly work load
*Present monthly work load report, number of customers, number of support queries, over view of top interactions
*Update the in house CRM system with all customer correspondence
*Proactively work to retain clients through effective client support and follow up
*Proactively log client and product information
*Assist the accounts team with proactive calls to our groups / casual chains, to undertake courtesy calls and measure site satisfaction

Required skills and experience:
The ideal candidate will have

*Proven Customer Service experience (at least 2 years in a contact centre helpdesk environment)
*Previous IT technical helpdesk experience would be beneficial
*Self-starter with a good work ethic, able to work independently or as part of a team
*Extremely organised with good time management skills and attention to detail
*Service minded
*Experience of dealing with demanding customers
*A hands-on problem solver, resilient, proactive mind set, with the ability to handle customer objections / complaints
*An excellent team player, flexible approach to differing work tasks and fluctuating priorities
*A good communicator, with excellent use of verbal and written English/Market language
*Able to absorb and explain information clearly to others

Profile
*Persuasive and influential
*Strong self-confidence, has a positive outlook and takes responsibility
*A strong can-do attitude
*Strong desire for success, doing what it takes to achieve service standards
*Willing to go the extra mile and not afraid to make decisions when required for the benefit of the client

Your hours of work will be Monday – Friday 9am – 5.30pm

Please get in touch with me, Chloe Scott at KHR Recruitment Specialists for more information

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Representative

Do you have office-based customer service experience? Do you have excellent written and spoken communication skills?

We are recruiting for positive, helpful and friendly Customer Service Representatives for our client, based in Kings hill, West Malling. As a not-for-profit organisation, our client is looking for people with a supportive manner, excellent attention to detail and an efficient approach to work.

As a Customer Service Representative in an award winning team, you will be helping new and existing customers’ on a wide variety of topics over the telephone and in writing.

Duties include:
*Handling donations
*Setting up new accounts
*Direct debits
*Email Correspondence
*Being first point of contact for customers

You will be fully trained on our products, compliance, systems and core values, so a can do attitude is essential.

The ideal candidate will:

*Have recent experience of working in a Customer Service role
*Have experience of handling customer calls and correspondence
*The ability to work to deadlines.
*Be confident with taking ownership
*Have a flexible approach to change
*Have previous experience using computer systems effectively
*Able to act professionally under pressure and maintain accuracy
*Be a team player

To apply, send CVs to Ellie or call the office for more info.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Advisor (Part Time)

A fantastic opportunity has arisen for an experienced Customer Service Advisor to join a fun working environment within an expanding retail company.

This is an exciting opportunity for someone who is looking to join a well-known brand and become a valuable part of a fun, but hard-working team.

You will be working in a modern block of offices within a friendly environment and parking on-site.

You will be responsible for a varied amount of tasks and duties:

-Receiving and handling inbound and outbound telephone calls
-Gathering information and resolving issues
-Email Correspondence and actively calling customers
-Updating internal systems with correct and accurate information
-Represent the company in a professional manner

The ideal candidate should have experience working within a Customer Service Environment, have great telephone manner and have the ability to follow guidelines.
The candidate should also have excellent attention to detail, Microsoft skills and can demonstrate excellent communication skills.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…