Sales & Customer Service Administrator (Temp to Perm)

We are currently working with a long established manufacturing business that design and produce bespoke technology and equipment for key UK sectors.

Due to ongoing growth, they are currently seeking an experienced Sales & Customer Service Administrator to join them on a temporary basis initially covering maternity leave but with the view to becoming a permanent member of the team in the New Year.

The Sales and Customer Service Administrator will provide an interface between customers and
the Company, and will take prime responsibility for all aspects of sales administration as well as ensuring the customers receive a high level of accurate communication both written and verbal, dealing with any concerns or complaints the customer may have within a given time frame.

Responsibilities of the Sales and Customer Service Administrator will include:

Processing sales orders and liaising with customers and sales people to resolve any
issues relating to the order.
Updating and maintaining the order whilst it remains open.
Providing an effective and highly reliable ordering system that ensures all orders can be easily located and to ensure the accuracy of all information relating to the order.
Carrying out the processing/despatch/invoicing of all orders. Liaising with customers and
external carriers and informing accounts of daily dispatches.
Liaising with Production with respect to the status of the ordered product and to provide
updates to the customers as appropriate.
Organising internal meetings with Production, Service and Despatch to enable efficient
communication and scheduling to ensure successful execution of the order.
To be the first point of call for enquiries by telephone or email and to pass these efficiently to the appropriate person for action.
Developing and maintaining knowledge of company products, part numbers, pricing and technical specifications.
Developing and maintaining knowledge of trade regulations for UK and export deliveries.
Providing administrative cover to Purchasing and Accounts when needed.
Generating content and images for use in marketing communications with the support of the
director and UK Sales Manager
Maintaining and updating the CRM system (Infusionsoft) and use it to manage the
communication with existing customers and contacts. Add new contacts as they become
available.
Arranging attendance and transport of equipment for various exhibitions
Maintaining the company website with the input and support of the Managing Director and the
UK Sales manager.

This is a fantastic opportunity to join a well established UK manufacturing business that can offer ongoing development and progression. The varied aspects of this role will appeal to Administrators looking for a new challenge where they can take on more responsibility and learn new skills. This role is offered initially on a temporary basis to cover maternity leave but due to growth of the business, there will be a permanent position available. Hours are Monday to Friday 8.30am to 5pm with 1 hour for lunch.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…