Complaints Handler

Do you enjoy customer service? Are you interested in working for a growing finance company?
The company is focused on looking after its clients and customers and this is a perfect way to further your career.

The key aspects of the role:
∙ To work as part of a motivated team, to ensure that all inbound complaints are thoroughly investigated
∙ To always work towards offering a suitable solution to our customers within the set regulatory time frames
∙ To openly and fairly review each customer complaint without bias or personal opinion ∙ Manage own caseload, ensuring all complaints are handled within required deadlines and FCA requirements.
∙ To participate in monthly meetings to put forward suggestions for improvement and share successes as part of the group
∙ Openly share experience in order to use the information to build knowledge/skillset ∙ Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible
∙ Ensure that all complaints are handled with the highest standard of customer care ∙ To maintain complaints database with correct and relevant information at all times ∙ To research the root cause of complaints and use the information to ensure consistency in processes and procedures
∙ To hold excellent communication skills both verbally and in writing

Own Transport required because of the location

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Purchasing Administrator

Purchasing Administrator
Maidstone
£26k to 28k + Bens

Do you have a strong administration background gained in customer service, sales administration or purchasing?

The Purchasing Specialist I performs activities within the Purchasing function to support the procurement of products and/or services, and the management of approved suppliers, for assigned areas of responsibility. In addition, they provide operational support to the Planning function ensuring routine activities are completed in line with company policy and procedures.

Sources and qualifies products and/or services for assigned areas of responsibility, including requesting quotations with suppliers
Performs the on-boarding process for new suppliers, and maintains associated supplier files and records
Records, tracks, and resolves simple supplier performance/quality issues
Places and manages all purchase orders and processing purchase order returns for assigned area(s) of responsibility
Independently resolves simple supply issues to ensure products and/or services are supplied on time to meet business needs
Records cost savings in areas of assigned responsibility
Assists with the annual pricing reviews for assigned areas of responsibility
Maintains and updates pricing in the company ERP system for inventory materials
Raises manufacturing batch folders and documentation
Performs data entry/set-up of new materials and manufactured items
Assists with planning activities to ensure products are manufactured on time, communicating relevant dates and supply issues to customer service
Prepares and presents data using Excel to support Purchasing and Planning activities

Secondary Functions:

Takes an active role in departmental continuous improvement activities and project work across all aspects of Purchasing and Planning
Supports Environmental Management System (EMS) activities and compliance per ISO14001
Understand and is aware of the quality consequences which may occur from the improper performance of their specific job

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Client Services Administrator

Client Services Administrator
Location: Outskirts of Maidstone
Salary £Great + Bens

This is a full-time, permanent opportunity working with one of the UK’s fastest-growing e-commerce and specialist distribution company and one of the largest mail providers within the UK with a group t/o of £250m.

We are looking for a positive, conscientious, reliable Client Services Administrator to join a hardworking and enthusiastic customer-focused team. The ideal candidate will work with the Client Services Team using attention to detail to log and resolve queries from the client base using the Salesforce system. You will ensure that clients receive a timely and accurate response at all times and will provide quotations, raise credits for authorisation, liaise with service providers concerning client claims and complete relevant reporting when required. You will relish a challenge and work to ensure that all our company procedures and processes are followed and updated accordingly. You will have the ability to maintain high levels of customer service always, showing resilience and maintaining positivity. The role will be a remote working/office hybrid, whereby staff will be required to attend site on a rota system. Therefore, a good broadband connection is a must. The candidate will have the ability to multitask with exceptional organisational skills proven in previous roles.
We are looking for a self-motivated, team player who is well organised, friendly, numerate, and literate. Candidates will be required to use various computer programs including Salesforce, Word, Excel and Outlook as well as our internal systems and service provider tracking systems for which training will be provided. We are specifically looking for someone who is good with numbers and will be able to manage reporting and invoicing tasks without issue. Someone with good level Excel and attention to detail is imperative.

An upbeat and positive attitude is essential as is the ability to provide clear communication by email and telephone. Candidates should show initiative and work very well under pressure, as well as having strong attention to detail.

Duties will include but are not limited to:
*Dealing with multiple administrative priorities in an efficient and timely manner
*Track deliveries, investigate issues, monitor deliveries, provide regular updates to clients
*Raising and Tracking Claims and Credit Notes
*Data input for invoicing
*Dealing with quotations, queries and complaints and logging them accordingly
*Liaising with staff internally and service providers to always ensure client satisfaction.
*General office administration and financial archiving
*Allocation of an email slot to ensure 20-minute response times, meeting our CS SLAs

The right candidate will have/be:

Confident and friendly in nature
Exceptional organisation skills
Ability to work well in a team and alone on tasks
Strong numeracy skills
Strong literacy skills
Exceptional attention to detail
Basic knowledge of Outlook is a must
Good knowledge of Excel is a must

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Liaison Officer – Temp-Perm

We are currently working with a leading specialist business based in Slough.

Due to ongoing growth, they are currently seeking a Client Liaison Officer to answer queries and build relationships with both new and existing customers. This role is offered on a temp-perm basis.

The Client Liaison Officer will be responsible for:

Ensuring that all queries are passed to the appropriate member of staff / department.
Liaise with the team to ensure all reports are sent to the client on time.
Liaise with the Quality Manager to ensure that customer complaints are resolved suitably and that the client is notified of the actions undertaken.
Ensure that clients are kept up to date with price changes and appropriate UKAS required information is sent through to the clients.
Ensure there is suitable cover to manage all client inquiries during allocated office hours.
Ensure that the processing of customer requirements; delivery and receipt of samples, registration, processing and contract review, are completed in a timely and efficient manner.
Assist when necessary with internal quality and management meetings.

The ideal candidate will be able to demonstrate experience working in a similar customer service driven role, have excellent communication and organisation skills, have great attention to detail, be personable and friendly with a great attitude and work as a team player.

Benefits include:

Company pension
Employee discount
On-site parking
Private medical insurance
Referral programme
Wellness programmes

Hours for this role are Monday to Friday 9am – 5pm.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Purchasing Administrator

Purchasing Administrator
Maidstone
£26k to 28k + Bens

Do you have a strong administration background gained in customer service, sales administration or purchasing?

The Purchasing Specialist I performs activities within the Purchasing function to support the procurement of products and/or services, and the management of approved suppliers, for assigned areas of responsibility. In addition, they provide operational support to the Planning function ensuring routine activities are completed in line with company policy and procedures.

Sources and qualifies products and/or services for assigned areas of responsibility, including requesting quotations with suppliers
Performs the on-boarding process for new suppliers, and maintains associated supplier files and records
Records, tracks, and resolves simple supplier performance/quality issues
Places and manages all purchase orders and processing purchase order returns for assigned area(s) of responsibility
Independently resolves simple supply issues to ensure products and/or services are supplied on time to meet business needs
Records cost savings in areas of assigned responsibility
Assists with the annual pricing reviews for assigned areas of responsibility
Maintains and updates pricing in the company ERP system for inventory materials
Raises manufacturing batch folders and documentation
Performs data entry/set-up of new materials and manufactured items
Assists with planning activities to ensure products are manufactured on time, communicating relevant dates and supply issues to customer service
Prepares and presents data using Excel to support Purchasing and Planning activities

Secondary Functions:

Takes an active role in departmental continuous improvement activities and project work across all aspects of Purchasing and Planning
Supports Environmental Management System (EMS) activities and compliance per ISO14001
Understand and is aware of the quality consequences which may occur from the improper performance of their specific job

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Customer Liaison Officer – Temp-Perm

We are currently working with a leading specialist business based on the outskirts of Sittingbourne.

Due to ongoing growth, they are currently seeking a Client Liaison Officer to answer queries and build relationships with both new and existing customers. This role is offered on a temp-perm basis.

The Client Liaison Officer will be responsible for:

Ensuring that all queries are passed to the appropriate member of staff / department.
Liaise with the team to ensure all reports are sent to the client on time.
Liaise with the Quality Manager to ensure that customer complaints are resolved suitably and that the client is notified of the actions undertaken.
Ensure that clients are kept up to date with price changes and appropriate UKAS required information is sent through to the clients.
Ensure there is suitable cover to manage all client inquiries during allocated office hours.
Ensure that the processing of customer requirements; delivery and receipt of samples, registration, processing and contract review, are completed in a timely and efficient manner.
Assist when necessary with internal quality and management meetings.

The ideal candidate will be able to demonstrate experience working in a similar customer service driven role, have excellent communication and organisation skills, have great attention to detail, be personable and friendly with a great attitude and work as a team player.

Benefits include:

Company pension
Employee discount
On-site parking
Private medical insurance
Referral programme
Wellness programmes

Hours for this role are Monday to Friday 9am – 5pm.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Order & Quotation Administrator

We are currently working with a leading specialist manufacturer who is based in Sittingbourne.

Due to growth, they are currently seeking an experienced Order & Quotation Administrator to join their friendly and established team.

The Order & Quotation Administrator will be responsible for delivering first-class customer service engaging with customers at all stages of their enquiry from initial order through to dispatch. You will report directly to the Customer Support Team Leader and be responsible for liaising with customers both over the phone and email, you will monitor order progression, liaise with colleagues to ensure customer’s orders are dispatched meeting expectations and produce quotes along with following up to ensure a customer has all the information they need to make an informed purchase decision.

The ideal candidate will be able to demonstrate a strong and successful background within an administration or customer service role, excellent organisational and numeracy skills, additional language skills would be advantageous.

This is an excellent opportunity to join a global business that can offer ongoing development and progression coupled with a competitive salary and benefits package. Hours for this role are Monday to Thursday 8.45am – 5pm and Fridays 8.45am – 3.15pm.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Account Manager

This is an excellent opportunity to work with a thriving finance company. Previous experience within a similar environment would be advantageous.

To respond effectively to inbound customer telephone calls resulting from outbound correspondence, emails, SMS, and outbound telephone calls within prevailing abandoned call parameters
To maintain optimum levels of outbound customer calling
Ensure customer information is accurately and efficiently maintained
Ensure that customers are treated fairly at all times
Ensure that all vulnerable or potentially vulnerable customers are effectively managed at all times
To liaise with other operational departments that are involved in the customer journey
To ensure all performance and productivity targets are achieved and maintained
Conform to all quality and legal requirements
To work towards continuous improvement and self-development
To carry out any ad-hoc duties as requested by your line management

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Experience Executive

Customer Experience Executive
Location: Sevenoaks
Salary: £23 to 26k
Bens: Pension, Gym, Parking, Healthcare

Do you enjoy customer service? Are you interested in working for a growing finance company?
The company is focused on looking after its clients and customers and this is a perfect way to further your career.

The key aspects of the role:
∙ To work as part of a motivated team, to ensure that all inbound complaints are thoroughly investigated
∙ To always work towards offering a suitable solution to our customers within the set regulatory time frames
∙ To openly and fairly review each customer complaint without bias or personal opinion ∙ Manage own caseload, ensuring all complaints are handled within required deadlines and FCA requirements.
∙ To participate in monthly meetings to put forward suggestions for improvement and share successes as part of the group
∙ Openly share experience in order to use the information to build knowledge/skillset ∙ Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible
∙ Ensure that all complaints are handled with the highest standard of customer care ∙ To maintain complaints database with correct and relevant information at all times ∙ To research the root cause of complaints and use the information to ensure consistency in processes and procedures
∙ To hold excellent communication skills both verbally and in writing

Own Transport required because of the location

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…