Technical Customer Support Executive

We are currently working with a leading Software provider based in Kent.

Due to huge growth and ongoing success, they are currently looking to recruit experienced Technical Customer Support Executives to join their established team.

The Technical Customer Support Executive will be responsible for the following:

Coaching customers through their queries relating to their software via different forms of communication including the phone and web chat.
Empathetically approaching customers questions and reassuring them you’re able to help.
Professionally and politely encouraging customers to adopt a self serve approach by sharing the relevant help file.
Take ownership of internal and external help documentation and correctly reporting where they are missing information.
Troubleshoot any questions from customers where the answer is not instantly obvious, using all resources available to achieve this.
Accurately tracking and reporting on own performance and self-identifying where you may need some additional support.
Achieving KPI’s set by Senior Team Leader.

The ideal candidate will be able to demonstrate:

Previous experience working in a phone or web chat customer support role.
Excellent communication skills.
Software or technical knowledge would be advantangeous.
Ability to think outside the box and proactively upsell new products/solutions.
IT literate.

This is a fantastic opportunity to join a growing business that can offer training and career progression. You have the option to work from their newly refurbished offices or from home. Hours will be between 8am and 6pm Monday to Friday and they also offer an excellent salary and benefits package.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Sales Administrator

An exciting opportunity had arisen for an experienced Administrator to work in the sales department for a thriving company.
The Role Will Involve:
Processing National Accounts orders
Processing and completing orders accurately and promptly
Working closely with internal teams within our Warehouse and Transport departments
Updating and working with our internal systems to ensure accurate and reliable data is
produced
Ensuring that all customers receive a high level of service, answering queries and crisis
management where appropriate

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Junior Sales Administrator

We are currently recruiting for a fast-growing, leading distributor of products used mainly in the construction sector.

Due to ongoing success, they are currently seeking a Junior Sales Administrator to join their established and friendly team based near Sevenoaks.

The Junior Sales Administrator will be a confident communicator who will provide excellent support liaising with colleagues, customers and suppliers in relation to orders, stock and delivery requirements.

The ideal candidate will be IT literate with the ability to record necessary information/data onto inhouse systems. You will need to be able to work to deadlines and multitask as this role will involve undertaking a variety of tasks. You will have excellent customer service skills and be a team player. Previous experience working in a busy sales administrator/coordinator role would be an advantage. This role would suit a school/college leaver with some commercial experience looking to take the next step in their career.

Hours for this role are 8am-5.30pm Monday to Friday.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Client Services Administrator

Client Services Administrator
Location: Outskirts of Maidstone
Salary £Great + Bens

This is a full-time, permanent opportunity working with one of the UK’s fastest-growing e-commerce and specialist distribution company and one of the largest mail providers within the UK with a group t/o of £250m.

We are looking for a positive, conscientious, reliable Client Services Administrator to join a hardworking and enthusiastic customer-focused team. The ideal candidate will work with the Client Services Team using attention to detail to log and resolve queries from the client base using the Salesforce system. You will ensure that clients receive a timely and accurate response at all times and will provide quotations, raise credits for authorisation, liaise with service providers concerning client claims and complete relevant reporting when required. You will relish a challenge and work to ensure that all our company procedures and processes are followed and updated accordingly. You will have the ability to maintain high levels of customer service always, showing resilience and maintaining positivity. The role will be a remote working/office hybrid, whereby staff will be required to attend site on a rota system. Therefore, a good broadband connection is a must. The candidate will have the ability to multitask with exceptional organisational skills proven in previous roles.
We are looking for a self-motivated, team player who is well organised, friendly, numerate, and literate. Candidates will be required to use various computer programs including Salesforce, Word, Excel and Outlook as well as our internal systems and service provider tracking systems for which training will be provided.
An upbeat and positive attitude is essential as is the ability to provide clear communication by email and telephone. Candidates should show initiative and work very well under pressure, as well as having strong attention to detail.

Duties will include but are not limited to:
*Dealing with multiple administrative priorities in an efficient and timely manner
*Track deliveries, investigate issues, monitor deliveries, provide regular updates to clients
*Raising and Tracking Claims and Credit Notes
*Data input for invoicing
*Dealing with quotations, queries and complaints and logging them accordingly
*Liaising with staff internally and service providers to always ensure client satisfaction.
*General office administration and financial archiving
*Allocation of an email slot to ensure 20-minute response times, meeting our CS SLAs

The right candidate will have/be:

Confident and friendly in nature
Exceptional organisation skills
Ability to work well in a team and alone on tasks
Strong numeracy skills
Strong literacy skills
Exceptional attention to detail
Basic knowledge of Outlook is a must
Basic knowledge of Excel is a must

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Reception/Administrator

Based near Ashford in Kent, this is a busy reception/administration role working for a thriving company!

Reporting to the Administration Supervisor duties are as follows:

Answer Phone calls.
Taking payments.
Meet and greet customers and visitors at the reception
Outgoing phone calls recollections / payments.
Filing and admin routines restock/invoices.
Registrations of web customers.
Processing sales order paperwork.

Hours 0730-1700, Monday to Friday, Must have own transport
Good administration skills and a confident telephone manner are required
Working knowledge of popular IT software (outlook, Excel etc)

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Executive (Logistics/Transport)

Client / Customer Service Executive (Logistics/Transport)

Our client is a fast-growing manufacturing business who deliver their bespoke solutions to an expanding global market. Spearheaded by a forward-thinking, innovative MD, they looking to hire individuals with a similar ethos.

We are looking for a person that is highly motivated to provide the best possible experience for clients globally. This is specifically to take responsibility for orders once they have been processed and facilitate a seamless process that gives an exceptional experience for the client at every touchpoint.

As well as having the right skills for the team, we are looking for someone with a positive, upbeat, hard-working attitude who prides themselves on delivering to a high standard.

Duties
*Ensure the client knows they have a personal contact and support for the order.
*Ensure all correct details for delivery and correct delivery contacts for every order.
*Find out from the client what they would like in the way of updates and go above and beyond.
*Follow the process right through until the delivery is complete, ensuring full client satisfaction.
*Customer service calls regarding live or completed orders – not prospecting.
*Take customer calls and providing a comprehensively satisfying experience, every time.
*Provide solutions for customer complaints, take pride in turning them into positive experiences.
*Ensure everything is up to date on the CRM system.
*Keep on top of all delivery dates, to ensure realistic accuracy.
*Be a central point of communication for sales, purchasing, operations, despatch etc.
*Work with despatch to book in the deliveries with the correct contacts.

Requirements
*Excellent communication skills, both oral and written
*Wealth of experience in demanding customer service environments
*Knowledge of logistics/transport
*Knowledge of various communications channels – phone, webchat, email, MS Teams, Zoom etc
*B2B customer experience would be ideal
*Innovative and proactive
*Experience working with global clients would be beneficial
*Good grasp of working with processing and CRM systems
*Sound Excel knowledge and experience
*Good understanding of business principles, both for sales and operations

Monday-Friday 8.00 – 4.30pm
Full time on site
Parking available on-site & public transport options available

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Client Liaison Officer

We are currently working with a leading specialist Scientific business based in Slough.

Due to ongoing growth, they are currently seeking a Client Liaison Officer to answer queries and build relationships with both new and existing customers.

The Client Liaison Officer will be responsible for:

Ensuring that all queries are passed to the appropriate member of staff / department.
Liaise with the team to ensure all reports are sent to the client on time.
Liaise with the Quality Manager to ensure that customer complaints are resolved suitably and that the client is notified of the actions undertaken.
Ensure that clients are kept up to date with price changes and appropriate UKAS required information is sent through to the clients.
Ensure there is suitable cover to manage all client inquiries during allocated office hours.
Ensure that the processing of customer requirements; delivery and receipt of samples, registration, processing and contract review, are completed in a timely and efficient manner.
Assist when necessary with internal quality and management meetings.

The ideal candidate will be able to demonstrate experience working in a similar customer service driven role, have excellent communication and organisation skills, have great attention to detail, be personable and friendly with a great attitude and work as a team player. Experience working in a laboratory environment or an interest/academic background in science would be advantageous.

Benefits include:

Company pension
Employee discount
On-site parking
Private medical insurance
Referral programme
Wellness programmes

Hours for this role are Monday to Friday 8.30am – 5pm.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Care / Customer Service Representative

Customer Care / Customer Service Representative

We are working with a leading and growing business on the South Kent Coast who are going through an interesting period of change and developing in the world of eCommerce.

They are looking for an experienced individual to join their established team. The role will be to provide excellent customer service by keeping customers informed, assisting with incoming telephone sales, enquiries and customer queries. You will also be expected to undertake administrative duties associated with the smooth running of the customer services department and provide a professional interface between customer and company.

Duties
*Keep customers informed of delivery dates, delays, or product issues
*Undertake a proactive customer care role, answering telephone calls, responding to electronic correspondence and resolving problems.
*Provide a limited level of technical expertise
*Liaise with the warehouse team to ensure promised delivery date is met
*Ensure customer goods have been received and invoice has been sent
*Review customer’s feedback to the web team providing up-sale opportunities
*Promoting positive culture of understanding and caring for the customer journey
*Complaint handling and problem solving, logging and progressing all delivery queries, liaising with the despatch department to aid the order delivery.
*Escalate potential problems with the customer care supervisor
*Active listening and empathy to customer concerns
*Maintain despatch spreadsheet and assist with daily delivery problems
*Assist with customer returns as required.
*Completing online enquiries, call backs and delivery queries

Experience required
*Prior office/phone-based customer service experience
*Experience with webchat and/or social media customer service would be beneficial
*Strong spelling and grammar to be able to liaise via email with customers
*High level of numeracy
*Good IT skills (Word/Excel etc)
*Experience with a CRM would be beneficial
*Articulate and good communicator
*Very good at prioritising
*Highly organised

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Junior Sales Coordinator

Junior Sales Coordinator
Near Sevenoaks
£16.5 – £18k

We are currently recruiting for a fast-growing, leading distributor of products used mainly in the construction sector.

Due to ongoing success, they are currently seeking a Junior Sales Coordinator to join their established and friendly team based near Sevenoaks.

The Junior Sales Coordinator will be a confident communicator who will provide excellent support liaising with colleagues, customers and suppliers in relation to orders, stock and delivery requirements.

The ideal candidate will be IT literate with the ability to record necessary information/data onto inhouse systems. You will need to be able to work to deadlines and multitask as this role will involve undertaking a variety of tasks. You will have excellent customer service skills and be a team player. Previous experience working in a busy sales administrator/coordinator role would be an advantage. This role would suit a school/college leaver with some commercial experience looking to take the next step in their career.

Hours for this role are 8am-5.30pm Monday to Friday.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…