Customer Success Manager

Customer Success Manager / Sales & Customer Service Manager

Would you like to work as part of an Executive team and have a significant impact on the commercial success of a growing business?

Our client based near the Kent coast are seeking Customer Success Manager to join their team. They are an eCommerce company going through an interesting period of change, and it is an excellent and exciting time to join their team.

As well as a competitive salary the company also offer a pension, holiday allowance and Christmas shut down.

Duties
*Day to day management of internal Sales and Customer Care Teams ensuring KPI performance
*Recruit, manage, schedule, and coach Sales and Marketing Teams to meet sales and objectives
*Drive the growth through telephone Sales Team and work with the team to develop strategies to understand our customers’ needs
*Promote customer loyalty by understanding the opportunities
*Support the customer care strategy and implement change to ensure a proactive attitude
*Working with the existing teams to engage with new and existing customers and drive further sales
*Work with the current Team Leaders to evaluate waste and identify how to improve the current service levels
*Monitor performance against service KPIs on a weekly/monthly basis and take action as necessary to remedy any shortfalls
*Manage customer feedback through all platforms (including social)
*Assist in continually improving the overall productivity and efficiency of the Customer Care Team and improve systems and procedures
*Through personal example and motivation create a working environment that is receptive to change and innovation
*Promoting positive culture of understanding and caring for the customer journey
*Provide the daily management of the internal Sales Team including recruitment, training, motivation, appraisals, support, customer relationship management system, and discipline as necessary
*Establish Personal Development Reviews (PDRs) for the internal Sales Team and Customer Care department to elevate their skills and capabilities
*Uses sales technologies and data insight such as CRM and interfaces to effectively manage, plan, and execute sales strategy

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Internal Sales – Builders Merchant

We are currently working with a leading National Construction business, who, due to growth are seeking an Internal Sales Executive to join their team.

The Internal Sales Executive will work closely with the Branch Manager to provide all customers with an outstanding level of service whilst proactively growing branch sales and profit.

Responsibilities will include:

*Building and maintaining excellent relationships with existing clients, understanding their business needs and ensuring relevant products are promoted and ultimately supplied.
*Proactively seek new sales opportunities within existing customer portfolio.
*Following company procedures when completing associated sales documents.
*Liaise with suppliers.
*Supporting the Branch Manager and wider team to ensure a smooth operation.
*Any other ad-hoc administration/sales related duties that may be required.

The ideal candidate will be able to demonstrate:

*Excellent client relationship or sales experience and the ability to talk to customers at all levels.
*A drive to exceed all KPI’s and company targets set.
*Excellent communication skills both over the phone and face to face.
*Be able to support other team members with other duties as and when required.
*Experience of working in a Builders Merchants or Trade Counter would be advantageous.

This is an outstanding opportunity to join a growing National business that can offer ongoing development and career progression, alongside a competitive salary and benefits package including:

*Discretionary company bonus scheme.
*Childcare voucher scheme.
*Access to a rewards scheme offering discounts and cashback from 100’s of retailers.
*Car lease/purchase scheme.
*Share ownership options.
*Contributory pension.
*23 days paid leave plus ability to buy extra.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Sales Administrator

We are working with a leading FMCG business based in Paddock Wood.

Due to ongoing growth, they are currently seeking an experienced Sales Administrator to join their established team.

Responsibilities of the Sales Administrator will include:

Receive and process customer sales orders on CRM
Manage all information required in new customer process
Maintain filing systems for sales orders and customer contracts
Assisting the commercial team in raising accurately priced quotations for potential orders
Answer customer enquiries and process all customer sales orders through CRM
Continually strive to develop product knowledge and present superior customer service by
making product information readily available
Assist with management of new customers and retrieving contact information for database
Support coordination of logistics in booking deliveries and shipping for sample requests and
website sales
Monitor and manage stock levels for Website enquires raising works orders for stock
replenishment where necessary
Assist with organisation of trade events, roadshows and support for sales and marketing
communications
Demonstrate superior time management skills and meet deadlines
Contribute to improving the business and enhancing the reputation of the company by putting
forward new ideas and by implementing change when requested to do so

The ideal candidate will be able to demonstrate:

Computer literate with MS Office and good Excel skills
Experience of CRM system such as Dynamics, Salesforce or HubSpot
Familiarity with Sage 50 Accountants Professional or similar
Excellent written, spoken communication and numeracy skills
Self-motivated and highly organised with the ability to work effectively under pressure to meet strict deadlines and has the relevant sense of urgency when required
Have a ‘can-do’ attitude and demonstrate the capability to work flexibly in order to assist the commercial team in delivering excellent customer service

This role offers an excellent salary and benefits package coupled with the opportunity to develop and undertake training where necessary. Hours are Monday to Friday 9am-5pm.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Sales Administrator

We are working with a leading FMCG business based in Paddock Wood.

Due to ongoing growth, they are currently seeking an experienced Sales Administrator to join their established team.

Responsibilities of the Sales Administrator will include:

Receive and process customer sales orders on CRM
Manage all information required in new customer process
Maintain filing systems for sales orders and customer contracts
Assisting the commercial team in raising accurately priced quotations for potential orders
Answer customer enquiries and process all customer sales orders through CRM
Continually strive to develop product knowledge and present superior customer service by
making product information readily available
Assist with management of new customers and retrieving contact information for database
Support coordination of logistics in booking deliveries and shipping for sample requests and
website sales
Monitor and manage stock levels for Website enquires raising works orders for stock
replenishment where necessary
Assist with organisation of trade events, roadshows and support for sales and marketing
communications
Demonstrate superior time management skills and meet deadlines
Contribute to improving the business and enhancing the reputation of the company by putting
forward new ideas and by implementing change when requested to do so

The ideal candidate will be able to demonstrate:

Computer literate with MS Office and good Excel skills
Experience of CRM system such as Dynamics, Salesforce or HubSpot
Familiarity with Sage 50 Accountants Professional or similar
Excellent written, spoken communication and numeracy skills
Self-motivated and highly organised with the ability to work effectively under pressure to meet strict deadlines and has the relevant sense of urgency when required
Have a ‘can-do’ attitude and demonstrate the capability to work flexibly in order to assist the commercial team in delivering excellent customer service

This role offers an excellent salary and benefits package coupled with the opportunity to develop and undertake training where necessary. Hours are Monday to Friday 9am-5pm.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Supply Chain Coordinator – FMCG

We are currently working with a leading National FMCG business based near Maidstone.

Due to ongoing growth, they are currently seeking a Supply Chain Coordinator to join their established team.

The Supply Chain Coordinator will be responsible for:

Monitoring post-delivery and any issues arising from completed Customer orders
Liaising with all areas of the business
Liaising and building relationships with external parties including hauliers and
other suppliers
Collating data related to Customer orders
Supporting Trading Managers and Procurement
Collation and management of forecasts
Allocate and Process relevant customer orders throughout the day
Distribute and communicate haulage detail and amendments
Maintain relevant customer programmes and order requirements
Post-delivery administration

The ideal candidate will have:

Knowledge of Industry Systems including Import Duty, Quotas, Intrastat and
CFSP etc advantageous but not essential
Previous administration & sales office experience required, ideally from an FMCG or fresh produce background
Positive, outgoing & friendly personality
Good mind for mathematical problems & logical thinking
Methodical approach
Ability to work systematically with a keen eye for detail
Good computer skills (Microsoft products mainly – Prophet experience an
advantage)
Ability to work alone, using own initiative and as part of a team as required
Ability to work under pressure and to deadlines, planning time & priorities
Willingness to work unsocial hours & including Weekend’s and Bank Holidays where required

The role operates on a shift pattern, hours will be Monday to Friday split start times on a rota 6.30am to 3.30pm and 8am to 5pm. Saturday and Sunday (you will get 2 days back in lieu) 6.30am to 3.30pm. On call rota is also in place 7 days a week up to 9pm.

This is a fantastic opportunity to join a growing business that can offer ongoing career progression, training and development. A competitive salary is on offer coupled with an excellent benefits package including 25 days holiday, travel insurance, life insurance, critical illness cover, private medical insurance, private dental insurance, contributory pension scheme and an annual bonus of 10% of your basic salary.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…