Customer Services Adviser

Our client is a leading supplier of car accessories and they are seeking an adaptable and practical customer service and social media executive to join their team.

Working in this small office within a close knit team, the role is paramount to giving new customers advice prior to making a purchases and to answer any queries they may subsequently have. Therefore it is important you can interact with customers in a polite, friendly and professional manner.

As one of the main points of contact you will be able to make your mark within this unique company. An interest in the automotive industry is a must too.

Main responsibilities:

Responding to customer questions by email, phone and in person
Dealing with customers who come to their offices
Liaising with customers and carriers regarding any delivery issues
Regular updating of social media platforms
Responsibility would also be to develop and regularly update the social media platforms.

The successful candidate must:
Have an interest in the automotive industry
A keen interest or knowledge in cars is a distinct advantage.
Be a quick learner and have the ability to retain information
Have good diction and possess an excellent telephone manner.
Must have a good grasp of the English language. This includes accurate spelling, grammar, hand writing and punctuation. It is important to be able to compose and respond to emails in a professional manner.
Be able to engage in direct customer interaction by phone, email and in person

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service & Order Processing (Temp to Perm)

We are looking for Customer Service and Order Processing staff to join a leading business based in Horsham on a temporary basis, with the potential of becoming permanent.

This will be to start in January. It will initially be 2 – 3 months, but could be a permanent opportunity.

Key Responsibilities:

– Processing of orders that would usually be ordered online ensuring that all approvals, discounts, special requirements are in place.
Assisting with transferring customers from one online portal to another portal due to new ERP system.
– Assisting with and resolving account login issues.
– Set up customer records, maintaining and actioning amendments to customer accounts.
– Daily liaison with external customers and internal departments including sales, finance and customers via telephone & email to discuss and resolve customer and system queries.
– Delivering first class customer service, ensuring the customer has a satisfactory customer experience.
– To help ensure that all aspects of daily/weekly/monthly tasks are completed in a timely fashion.
– Working as part of a team, helping to achieve the KPI’s set for the team.
– To assist on any other ad-hoc administration duties as required by your supervisor.

Key skills:

– Experience within administration/order processing/customer service/operations (office based)
– Able to demonstrate excellent customer service skills
– Problem-solving skills
– Have used a CRM system and can follow clear instructions and procedures
– Exposure to a B2B environment would be highly beneficial
– Excellent communication skills verbally and written.

Monday – Friday, 8am – 5pm

£8.00 – £10.00 per hour (£18,000 – £20,000pa)

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.