Operations Director

Operations Director

We are working with a leading manufacturing business who have been established for nearly 50 years offering a niche product range who are seeking an Operations Director to join their growing business.

This individual needs to come from a manufacturing background, be an excellent relationship builder, confident presenting to senior level individuals and drive continuous improvement.

The role will be managing operations across all warehouse, production, and despatch operatives, and you will be promoting a lean manufacturing culture within the business.

We need someone who has worked up from grass roots and leads by example. While being at a senior level role you need to have a strong understanding of all functions within the warehouse at an operational/hands-on level, and roll your sleeves up to get involved as and when required.

Ideally this individual will have experience working in a business that distribute internationally. Experience of assisting a business as they continue to grow across different markets could also be beneficial.

Duties
*Lead the operational function of all warehouse divisions and teams
*Ensuring all Health & Safety regulations are up to date and maintained
*Forward planning of warehouse capacity
*Manage any staffing issues, rotas & appraisals.
*Implementing lean manufacturing principles and deploying business improvement projects
*Budget management
*Visits to key client site as and where required
*Be hands on with all areas of warehouse operations as and when required – Leading from the front
*Report to board regularly on various activities

Required Experience:
*Must have a strong track record in a senior level operational role
*Experience in a manufacturing or similar environment
*Good communication skills – written & oral
*Experience managing multi-functional teams
*Lean principles
*Continuous improvement experience
*Project management skills would be beneficial
*Computer literate
*Knowledge of WMS/ERP/MRP systems required
*Good manual dexterity
*Confident presenting to individuals across all levels and disciplines
*Quality Management
*H&S knowledge

Salary is dependent on the level of experience

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Project Manager

Project Manager / Business Analyst / Business Improvement (6 Sigma or Prince2)

Our client based near the Kent coast are seeking a Project Manager with good business analytical skills to join their team. The company are going through an interesting period of change and it is an excellent and exciting time to join their team.

This is a new role for the company due to growth. We are looking for someone experienced who can take this position and make it their own and add value to the organisation.

This will be working across a range of smaller projects (£100-200K) in different business disciplines (IT, Telephony, Culture, Finance, Business Processes, Marketing etc). Individuals who have solely worked in IT, Construction, M&E etc, where they are working external to the business will not be suited.

As well as a competitive salary the company also offer a pension, holiday allowance, Christmas shut down and an element of flexible working.

Duties
*Create and deliver project work plans and revise as appropriate to meet changing needs and requirements.
*Assist in the definition of project scope and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
*Identify resources and assign responsibilities.
*Manage day-to-day operational aspects of the project(s)
*Follow a standard process, as defined by CAPM or PMI
*Ensures project documents are complete, current, and appropriately stored
*Works closely with relevant stakeholders to ensure effective and efficient implementation of the project(s).
*Tracks the financial aspects of the project ensuring projects run to both timeline and cost.
*Submit project status reports to stakeholders, anticipates and reacts to change. Provides written documentation and reports to all people and departments involved in the progress being made against the deadline.
*Develop a detailed project plan to monitor and track progress.
*Measure project performance using appropriate tools and techniques.
*Successfully manage the relationships both internally and externally. Meets with other departments involved in the progress being made against the deadline.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Success Manager / Sales & Customer Service Manager

Customer Success Manager / Sales & Customer Service Manager

Would you like to work as part of an Executive team and have a significant impact on the commercial success of a growing business?

Our client based near the Kent coast are seeking Customer Success Manager to join their team. They are an eCommerce company going through an interesting period of change, and it is an excellent and exciting time to join their team.

As well as a competitive salary the company also offer a pension, holiday allowance and Christmas shut down.

Duties
*Day to day management of internal Sales and Customer Care Teams ensuring KPI performance
*Recruit, manage, schedule, and coach Sales and Marketing Teams to meet sales and objectives
*Drive the growth through telephone Sales Team and work with the team to develop strategies to understand our customers’ needs
*Promote customer loyalty by understanding the opportunities
*Support the customer care strategy and implement change to ensure a proactive attitude
*Working with the existing teams to engage with new and existing customers and drive further sales
*Work with the current Team Leaders to evaluate waste and identify how to improve the current service levels
*Monitor performance against service KPIs on a weekly/monthly basis and take action as necessary to remedy any shortfalls
*Manage customer feedback through all platforms (including social)
*Assist in continually improving the overall productivity and efficiency of the Customer Care Team and improve systems and procedures
*Through personal example and motivation create a working environment that is receptive to change and innovation
*Promoting positive culture of understanding and caring for the customer journey
*Provide the daily management of the internal Sales Team including recruitment, training, motivation, appraisals, support, customer relationship management system, and discipline as necessary
*Establish Personal Development Reviews (PDRs) for the internal Sales Team and Customer Care department to elevate their skills and capabilities
*Uses sales technologies and data insight such as CRM and interfaces to effectively manage, plan, and execute sales strategy

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…