Are you a PR Account Executive who has 2 years + experience?
If so, this is fantastic opportunity to progress your career within PR.
Working from their Maidstone office you will be the main administrator and customer interface for an automotive agency.
Working in a busy team you will work on your own account and take ownership of front and back office roles as well as providing superb level of customer service to the public in a friendly, efficient and professional manner.
*Providing high quality, knowledgeable, on-brand responses to day-to-day telephone, email and website enquiries. Responding to all queries in a professional manner while promoting the programme and using the contact opportunity to upsell additional activities. Accurately booking and processing all sales following the correct and agreed programme procedures.
*Using in depth knowledge and experience to advise customers on courses and bike choices across all the programme activities and being the first point of contact for all customer experience management and complaint resolution for customers.
*Managing, maintaining and, where possible, improving the programme bookings systems and database to ensure no overbooking and issues with payment and availability.
Working with the client UK team, its Activity Managers and the other communications staff that are working on the account to pro-actively plan promotional and PR actions to help fill and sell courses and tours (eNewsletters, direct communication, Activity Brochures etc.)
*Accurately administering all programme paperwork including confirmations, itineraries, orders and back-office administration including availability.
*To assist in providing dates, feedback and information for the creation and writing of the annual programme of activities in conjunction with the various Activity Managers, and formatting this for inclusion in the annual Activity Brochure in time for launch at the main International Motorcycle Show (currently Motorcycle Live at the NEC held between 17-25 November 2018).
*Arranging and managing distribution of Activity Brochures and other relevant materials to customers, past customers and enquirers each year end, and as soon as possible after publication of the Activity Brochure.
*Attending a number of major shows and exhibitions where the client is participating to promote the programme – for example, the International Motorcycle Show at the NEC. This could include some weekend working.
*Compiling weekly, monthly and year-end availability and sales reports, compiling and entering customer satisfaction questionnaire data and dealing with requests for programme information.
*Legal and administrative paperwork management and assistance for the Activity Managers including indemnity forms, questionnaires and completion certificates for customers.
*Helping the client’s staff and Activity Managers Pro-actively seek to place journalists on courses and experiences as agreed and to be jointly funded by the client and the Activities themselves – noting the cost effectiveness of this approach in creating compelling publicity for the programme.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…