Customer Relationship Manager (B2B)

Customer Relationship Manager (B2B)

Our client is a leading UK manufacturing business who have been operating for over 30 years and offer innovative products to their specialist industry. They are the top 3 in their industry across Europe. Their head office is in Kent and has partners across Asia, the USA and Europe.

The business has gone through rapid growth over the last few years and won a number of awards. They looking to strengthen their B2B marketing and improve their corporate and commercial development even further.

The individual joining the team will be responsible for delivering CRM across the company to encourage customer retention and loyalty, implement and execute strategic plans, structure the business in order to attract potential customers and retain existing ones.

Key responsibilities
*Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the corporate customer life cycle.
*Planning and delivering strategies across the company encouraging corporate customer retention and customer loyalty.
*Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
*Overseeing direct communications with customers through the CRM.
*Customer journey mapping analysing touch points with the organisation and maximising commercial opportunities.
*Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
*Monitor and maximise customer lifetime value strategies ensuring maximum profitability.
*Ensuring the database is segmented effectively for targeted marketing activities.
*Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
*Supporting the team by coordinating and collating content
*Attending shows and meetings as required throughout the UK and occasionally Europe.
*Regular meetings with customers to demonstrate new product ranges.
*Assisting in the organising and analysis of trade and future retail promotions
*Liaising with customers, ensuring their needs are met in terms of receiving regular updates on new product etc

*Previous experience leading the customer relationship strategy
*Exposure to a manufacturing or product-based business
*Demonstrable B2B knowledge
*Leadership exposure would be beneficial
*Experience in a product-based business is essential
*Experience developing relationships with existing customers face to face and on the phone and identifying further sales opportunities
*Experience with OrderWise CRM would be very advantageous
*Previously attended and managed large events
*Drive and have own transportation
*Happy to travel throughout the UK and occasionally Europe
*Experience with marketing would be very advantageous

This is a full-time position Monday – Friday, but you must be flexible outside of this to attend client meetings throughout the UK and events occasionally in Europe.

If this role and company sound interesting submit your CV for review.

Contracts Manager (EMEA)

Contacts Manager (EMEA)
£60,000 – 70,000 per annum + annual bonus
Benefits: Bupa Healthcare coverage for Self, Life assurance Policy ( 4X base Salary), Employee Assistance Program, Stakeholder pension Scheme ( Company 8% contributory), 33 days annual leave including Bank Holidays.
Flexible Benefits: Dental scheme, option to upgrade or extend BUPA cover, Cycle to work scheme, subsidized gym memberships, travel insurance, retail discount and more.
Hours: Monday to Friday, standard office hours. Option to work 1-2 days from home after probation period.

We are working with a leading global organisation who are looking to add a Contracts Manager to their team in one of their leading divisions based on the Surrey/Sussex borders.

This role is key to the profitable growth of this industry leading division as it will support and advise at all stages of the contract lifecycle for all customer and supplier contracts across EMEA.

Working largely in a standalone role with responsibility for developing internal relationships when working with cross functional teams locally and globally. This provides a great next step for those with proven experience working in a highly regulated environment in a similar role.

In addition to substantive industry experience managing, reviewing, and negotiating international commercial and supplier contracts, you will also have sound commercial/business acumen, the ability to identify and highlight risk factors and non compliance, and be able to summarise material contract terms for internal teams and senior stakeholders.

In return, you will receive a generous base salary and:
– Discretionary bonus structure
– Generous benefits package
– Flexible benefits package
– 33 days holiday

If you are looking to make the next step in your career, and can demonstrate more than five years experience in a similar role, have a legal background or an IACCM qualification, we need to speak with you.

Send CVs to Ellie or call the office for further details