We are currently recruiting for a fantastic organisation that is seeking to recruit an outstanding, professional and experienced service professional to join their team based in Central London.
The role will be responsible for supporting the after-sales service division, in coordinating the performance of the external after-sales service network. While ensuring the efficient and effective operations across the after-sales division.
Duties will include:
*Maintaining and developing the external after-sales network
*Ensuring regular services evaluation and visitation schedule
*Supporting the Team Leader in their role in the delivery of the company strategy, across the external after-sales service area
*Maintaining and overseeing the introduction of all external reporting services. While providing regular progress reports and updates to internal and external after-sales stakeholders
*Supporting the after-sales service dept. of the company’s systems and ensuring this is maintained and routinely updated
*Acting as lead After-Sales Administrator on both systems in supporting the Business Systems Manager
*Supporting and assisting service dept. development and associated estimates are delivered in accordance with company delivery time schedule
*Support the forecasting demand and the organising/scheduling of required training and development courses
*Assisting and supporting the after-sales division, with phone calls, emails, stock levels, procurement, distribution, maintenance schedules and audits
*Visiting other sites to provide support and ascertain needs
Skills and experience required
*Previous experience in a detail-oriented role
*Previous experience of working in an office-based service/support role ideally for a prestigious/luxury brand requiring the highest levels of service
*Experience of working in a retail head office providing after service, analytical support to a branch network would be a distinct advantage
*Previous data analysing experience
*Excellent attention to detail
*Strong problem solving and troubleshooting abilities
*Excellent interpersonal and communication skills, written and oral
*Flexibility in working as this role will require National travel incl. overnight stays
*Educated to A levels standard and at least five GCSE’s or equivalent at Grade 4 or above (previously A-C) including Maths and English
*You will be positive, participate, self-confident, friendly, self-starting and somewhat conventional and self-disciplined
*Flexibility, variety and pace are also likely to be important aspects of the role
*Strong IT skills – Excel specialist; experienced with Lookups, data sorting and filtering, pivot tables. Also, Knowledge MS Word and PowerPoint. Experience of SAP or Dynamics would be a distinct advantage
If you are interested, please could you inform us of your salary requirements. Salary will be dependent on skills and experience. Apply now for this fantastic opportunity!
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KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…