Claims Handler

Do you have experience handling volume inbound phone calls? Can you work in a fast-paced environment?

Full-time, permanent.

Up to £22,000 per annum

Our client is looking for experienced Claims Handlers to join their established team based in West Malling.

Job Role:

– Take full details of RTA claims
– Make liability judgments
– Promote services including Hire and Repair
– Make referrals to third parties regarding property damage and personal injury

You must have:

– Strong customer service skills
– Motor claim handling experience – preferred
– Call centre/ call handling background
– Motivated self-starter
– Persuasive, strong and confident communicator
– PC literate with excellent administration and processing skills
– Ability to work in a team

Hours for this role are 9am-5pm Monday to Friday.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Digital Sales Adviser

We are currently recruiting for a forward-thinking and dynamic organisation based on the outskirts of Sevenoaks that are seeking to recruit pro-active sales experienced individuals to join their team in a ‘warm’ sales role.

The role will require you to works closely with several departments to assist new and existing customers into new agreements. The team is responsible for agreeing budgets to suit the customer, locating new products through our current network and managing the process to the end.

The role works the following shift pattern: 9am-8pm Mon to Fri and 9am-5pm Sat
Benefits: Excellent progression and career development within the company, Free off-site parking, 25 days holidays, Subsidised gym membership, Private medical insurance after probation, Life insurance etc.

You must be flexible in terms of work pattern and be able to work up to8pm some evening and weekends (just Saturdays currently)

Duties will include:
*Follow up on application leads generated by our current partners
*Work closely with customer service to speak with existing customers approaching the company regarding new agreements
*Help potential customers find new products to purchase and assist them through the sales process
*Manager dealer expectations throughout the sales process
*Develop relationships with the ASMs to help both parties increase dealers and accounts
*Assist the team leader in developing process by providing feedback

Skills and experience required:

*Excellent verbal and written communication skills
*Essential customer focused telephone experience, preferably from a sales environment
*Experience of working within a team in an office environment
*Awareness of current FCA regulations, there will be a requirement to study and pass an industry-specific qualification
*Ability to understand and comply with documented processes, policies and procedures
*Good educational background with proficiency demonstrable in Maths and English
*Computer Literate, including MS office products and email

Apply now for this excellent opportunity!!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Complaints Handler

We are currently recruiting for a fantastic financial services organisation based on the outskirts of Sevenoaks (own transportation will be required) that are seeking to recruit a Complaints Handler to join their thriving team.

Benefits: Excellent progression and career development within the company, Free off-site parking, 25 days holidays, Subsidised gym membership, Private medical insurance after probation, Life insurance etc.

Please note you must be flexible and able to commit to the following shifts:
Hours: Mon-Fri 9am-6pm initially then a re-introduction of a rota shift working based on 8am-8pm Mon-Fri, Sat 9-5 and potentially Sundays as well.

The role will require you to handle complaints including liaison with company external contacts, customers and the Financial Ombudsman Service by telephone and correspondence, ensuring accuracy and compliance with the company’s processes and procedures.

Duties will include:
*Investigate complaints in accordance with the company complaints procedure
*Liaise between customer and external agencies to obtain a resolution
*Research root causes of complaints
*Ensure regulatory responses are issued accurately within the deadline

Key skills and experience required:

*Previous complaints handling experience would be desirable, this could be gained from a retail background but must include written complaint handling and correspondence
*Financial services industry experience would be an advantage
*Outstanding inter written and verbal communications skills, both internally and externally
*Team player
*Flexible
*Results orientated
*Organised with high attention to detail
*Must drive and have own transportation due to location

Apply now for this excellent opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Claims Negotiator

Claims Negotiator

We are working with a leading insurance business who are seeking a Claims Negotiator to join their busy team.

The role will be proactively managing a portfolio of Policyholder total loss claims through to settlement. You will be ensuring that complete and thorough indemnity investigations are carried out on all cases. Working closely with the in-house engineers to guarantee a fair settlement with the policyholder. Ensure that all validated claims are processed without delay.

Key Duties
*Offer exceptional customer service and take ownership of all inbound communication
*Prompt investigation on the ownership of the vehicle
*Accurate payment to all the stakeholders on the claim
*Attention to detail on all work done around the total loss aspect of the claim
*Ensure thorough chronological record keeping of all activity within file claim notes
*Ensure effective communication to Policyholder of all claim decisions and progression, reducing the number of inbound calls
*Maintain effective diary management to reduce settlement time
*Expertly assess policy indemnity
*Identification of fraud indicators
*Endorse and drive the company values and behaviours

Key skills
*Relevant experience in a claims environment or within a role with transferable skills with a focus on customer services
*Be proficient in the use and application of Visualfiles
*Attention to detail
*Strong customer service skills
*Strong ability to deal with customer complaints
*Motivated self-starter
*Confident and persuasive communicator
*PC literate with excellent administration and processing skills
*Ability to work as a team

Please email a copy of your CV

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Claims Handler – RTA

Do you have experience handling volume inbound phone calls? Can you work in a fast-paced environment?

Full-time, permanent.

Up to £22,000 per annum

Our client are looking for experienced Claims Handlers to join their established team based in West Malling.

Job Role:

– Take full details of RTA claim
– Make liability judgments
– Promote services including Hire and Repair
– Make referrals to third parties regarding property damage and personal injury

You must have:

– Strong customer service skills
– Motor claim handling experience – preferred
– Call centre/ call handling background
– Motivated self-starter
– Persuasive, strong and confident communicator
– PC literate with excellent administration and processing skills
– Ability to work as a team

Hours for this role at 9am-5pm Monday to Friday.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…