Funds Administrator

We are currently recruiting for a fantastic financial services organisation based in Chatham that are seeking to employ an experienced Funds Administrator to join my client on an initial 12-month contract.

The role will require you to provide custody and maintenance of all assets held within Funds on behalf of all clients.

Company benefits: Annual bonus, private healthcare, life assurance, 25 days holiday etc.

Key skills and experience:
*Manage market queries relating to Funds, Business Timetable and Distribution
*Validation of instructions, re-arrangements and substitutions ensuring it complies with requirements, and Underwriting conditions and requirements, Solvency requirements, Anti-Money Laundering and Financial crime regulations
*Validation of instructions to release assets from Funds and to ensure it is in line with, Solvency, Trustee requirements and AML and Financial Crime regulations
*Cross training colleagues and sharing knowledge
*Communicate confidently with clients on operational matters around the Business Timetable including trustee rules and regulations
*Support the Transfers Team
*Keep up to date with knowledge and be able to register and settle all asset types and transfer assets to and from Funds
*Maintain effective controls, ensuring accuracy and attention to detail whilst working to strict market deadlines and service standards
*Responsible for reporting all exceptions to the Manager
*Build and maintain strong working relationships with all stakeholders ensuring a high level of satisfaction

Apply now for this excellent opportunity.
*Experience of providing customer service in the Financial Sector
*Experience of working to multiple fixed deadlines
*Experience of working within the rules and regulations of Financial Crime, Anti-Money Laundering and CASS
*Experience and understanding of working within financial and operational risk
*Knowledge of business process and systems change tools and best practice principles
*Knowledge of relevant UK and International legal & regulatory requirements
*Knowledge of the various asset classes acceptable as Funds including Unit Trusts, Equities, Bonds/Gilts, Life Policies, National Savings Certificates, Bank and Building Society Accounts, Bank Guarantees and Letters of Credit

Apply now!!!!!

Credit Controller

We are currently recruiting for a dynamic organisation based on the outskirts of Sevenoaks that are seeking to recruit an experience Credit Controller to join their organisation.
Rota shift working based on 8-8 Weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them).
You must drive and have your own transportation due to the location of the company offices.
Benefits: Excellent progression and career development within the company, free off-site parking, 25 days holidays, subsidised gym membership, private medical insurance after probation, life insurance etc.

Duties will include:
*Resolving queries both internally and externally around outstanding invoices
*Timely and effective collection of all debts
*Negotiating re-payment plans
*Identify and report areas of concern with due regard to TCF
*Escalating to external Debt Collections Agencies
*Identify commercially sound resolutions for outstanding invoices
*Liaise with in-house Legal Team where legal action is identified as proper resolution
*Participate in remedial projects
*Completion courtesy calls as required
*Liaison with external agencies

Skills and experience
*Previous B2B Credit Control experience is essential
*Financial services industry experience essential
*Experience of liaising directly with suppliers by phone and other media
*Knowledge of treating customers fairly (TCF)
*Awareness of current FCA regulations
*Ability to understand and comply with documented processes, policies and procedures
*Excellent verbal and written communication skills
*Good educational background with proficiency demonstrable in maths and English
*Computer Literate, including MS office products and email
*Excellent verbal and written communication skills
*Ability to work as part of a team but also individually
*Excellent planning and organisational skills
*Able to work under pressure and to tight deadlines
*Accuracy and attention to detail
*Customer-focused approach

If you are flexible in working hours, can commit to the shift patterns and have the stated skills and experience listed above, then apply now for this excellent opportunity!

Customer Service Advisor (Insurance)

KHR Recruitment are currently partnered with an award-winning business in Maidstone who are looking to add a Customer Service Advisor to their ever-growing team.

The business is known for its outstanding service and therefore they would like to find an experienced communicator who is used to keeping the Customer at the forefront of everything they do!

A competitive salary of £22,000 per annum is on offer plus an excellent benefits package including a Perkbox membership, your birthday off work, a parking scheme and quarterly team nights out.

The Customer Service Advisor will be responsible for:

– Responding to inbound customer telephone calls and online chats
– Managing and responding to email enquiries in a professional manner
– Following up with customers and carrying out courtesy calls
– Keeping an up to date knowledge of company products
– Dealing with any customer complaints in a timely and professional manner

The ideal person for this role will have up to 18 months of experience selling insurance products within a fast-paced environment. They will also be highly organised and will have excellent written and verbal communication skills.

Knowledge:

– Use of Microsoft Office: Word, Excel and Outlook
– Qualified or working towards CII FIT and prepared to work towards a diploma (funded)
– Industry regulations

If interested please apply ASAP or get in touch with KHR Recruitment Specialists.

Contracts Manager (EMEA)

Contacts Manager (EMEA)
£60,000 – 70,000 per annum + annual bonus
Benefits: Bupa Healthcare coverage for Self, Life assurance Policy ( 4X base Salary), Employee Assistance Program, Stakeholder pension Scheme ( Company 8% contributory), 33 days annual leave including Bank Holidays.
Flexible Benefits: Dental scheme, option to upgrade or extend BUPA cover, Cycle to work scheme, subsidized gym memberships, travel insurance, retail discount and more.
Hours: Monday to Friday, standard office hours. Option to work 1-2 days from home after probation period.

We are working with a leading global organisation who are looking to add a Contracts Manager to their team in one of their leading divisions based on the Surrey/Sussex borders.

This role is key to the profitable growth of this industry leading division as it will support and advise at all stages of the contract lifecycle for all customer and supplier contracts across EMEA.

Working largely in a standalone role with responsibility for developing internal relationships when working with cross functional teams locally and globally. This provides a great next step for those with proven experience working in a highly regulated environment in a similar role.

In addition to substantive industry experience managing, reviewing, and negotiating international commercial and supplier contracts, you will also have sound commercial/business acumen, the ability to identify and highlight risk factors and non compliance, and be able to summarise material contract terms for internal teams and senior stakeholders.

In return, you will receive a generous base salary and:
– Discretionary bonus structure
– Generous benefits package
– Flexible benefits package
– 33 days holiday

If you are looking to make the next step in your career, and can demonstrate more than five years experience in a similar role, have a legal background or an IACCM qualification, we need to speak with you.

Send CVs to Ellie or call the office for further details

Customer Service Advisor – (Call Centre)

Do you have experience handling volume inbound phone calls? Can you work in a fast-paced environment?

Full-time, permanent.

£18,125pa

Benefits include Pension, 20 days holiday (excluding bank holiday), Discretionary monthly bonus of £125.

Liverpool, L2.

A well- established Motor Insurance firm are currently seeking Call Handlers for their First Response Unit for their office based in Liverpool (L2).

Job Role:

– Take full details of RTA claim
– Make liability judgments
– Promote services including Hire and Repair
– Make referrals to third parties regarding property damage and personal injury

You must have:

– Strong customer service skills
– Motor claim handling experience – preferred
– Call centre/ call handling background
– Motivated self-starter
– Persuasive, strong and confident communicator
– PC literate with excellent administration and processing skills
– Ability to work as a team

The role of the Call Handler will operate on a 6-week shift pattern including working 1 in 4 weekends.

Please apply to be considered, alternatively please contact Hannah Collis at KHR Recruitment Specialists on 01622822805.

Third Party Team Leader (Motor Claims)

THIRD-PARTY TEAM LEADER – LIVERPOOL

Do you have solid Third-Party RTA Claims handling knowledge and exposure? Have you acted in a senior role in the claims industry, helping manage a team? Are you CII certified or working towards?

£27,500 – £32,000pa – Salary on offer is dependent on experience and will be offered accordingly.

Benefits of the role include Pension, Holiday, Option to buy or sell up to 3 days holiday, Full training.

The working hours are Monday to Friday 9am – 5pm.

Established Motor Insurer based in the centre of busy Liverpool is currently seeking an experienced Third-Party Team Leader to join their vibrant team.

This is a fantastic opportunity for you to join a reputable and ever-growing company that focuses on developing its employees and providing a top-class service.

ROLE and RESPONSIBILITIES

– Manage a team of Third-Party Handlers
– Be responsible for staff performance, training, and development
– Handle referrals and escalated claims and complaints
– Provide advice and knowledge on property damage and personal injury claims
– Undertaking handler audits – 5 audits per handler per month
– Implement and manage a fully effective leakage control programme
– Promote services including Hire and Repair

CANDIDATE PROFILE

– Solid motor claims experience
– Strong customer service skills
– Call centre management experience
– Motivated self-starter
– Persuasive, strong and confident communicator
– IT literate with excellent administration and processing skills
– Ability to lead a team
– Cert CII qualified – preferred

To be considered, please apply within; alternatively please call Hannah Collis at KHR – Recruitment Specialists on 01622822805 for more information.

First Response Unit Team Leader (Motor Claims)

FIRST RESPONSE UNIT TEAM LEADER – LIVERPOOL

Do you have solid RTA Claims handling knowledge and exposure? Have you acted in a senior role in the claims industry, helping manage a team?

£25,000 – £28,000pa – Salary on offer is dependent on experience and will be offered accordingly.

Benefits of the role include Pension, Holiday (20 days minimum), Option to buy or sell up to 3 days holiday, Full training.

Working hours (between 8am and 8pm)- 6-week shift pattern including working 1 in 4 weekends.

Established Motor Insurer based in the centre of busy Liverpool are currently seeking an experienced FRU Team Leader to join their vibrant team.

This is a fantastic opportunity for you to join a reputable and ever-growing company that focuses on developing its employees and providing a top-class service.

ROLE and RESPONSIBILITIES

– Manage a team of FRU Handlers
– Be responsible for staff performance, training and development
– Take full details of RTA claim and handle referrals and escalated claims
– Make liability judgments
– Promote services including Hire and Repair
– Make referrals to third parties regarding property damage and personal injury

CANDIDATE PROFILE

– Solid motor claims experience
– Strong customer service skills
– Call centre management experience
– Motivated self-starter
– Persuasive, strong and confident communicator
– IT literate with excellent administration and processing skills
– Ability to lead a team

To be considered, please apply within; alternatively please call Hannah Collis at KHR – Recruitment Specialists on 01622822805 for more information.

Resolutions Handler (Complaints)

We are currently recruiting for a fantastic financial services organisation based on the outskirts of Sevenoaks (own transportation will be required) that are seeking to recruit an experienced Complaints / Resolutions Handler to join their thriving team.

Benefits: Excellent progression and career development within the company, Free off-site parking, 25 days holidays, Subsidised gym membership, Private medical insurance after probation, Life insurance etc.

Please note you must be flexible and able to commit to the following shifts:
Hours: Rota shift working based on 8am-8pm Weekdays and 9am-5pm Saturdays, Sundays & Bank Holidays (time off in lieu for weekend hours)

The role will require you to handle complaints including liaison with company external contacts, customers and the Financial Ombudsman Service by telephone and correspondence, ensuring accuracy and compliance with the company’s processes and procedures.

Duties will include:
*Investigate complaints in accordance with the company complaints procedure
*Liaise between customer and external agencies to obtain a resolution
*Research root causes of complaints
*Ensure regulatory responses are issued accurately within the deadline

Key skills and experience required:

*Previous complaints handling experience
*Financial services industry experience would be a distinct advantage
*Outstanding inter written and verbal communications skills, both internally and externally
*Team player
*Flexible
*Results orientated
*Organised with high attention to detail
*Must drive and have own transportation due to location

Apply now for this excellent opportunity!

Customer Services / Administrator

We are currently recruiting for a fantastic organisation based on the outskirts of Sevenoaks (own transportation will be required) that are seeking to recruit a number of professional individuals to join their organisation. We have a number of opportunities within customer services (office based) and administration within this fantastic expanding company.

Retail only experience will be considered.

Benefits: Excellent progression and career development within the company, Free off-site parking, 25 days holidays, Subsidised gym membership, Private medical insurance after probation, Life insurance etc

Please note you must be flexible and able to commit to the following shifts:
Hours: Rota shift working based on 8am-8pm weekdays and 9am-5pm Saturdays, Sundays & Bank Holidays (time off in lieu for weekend hours).

So if you have good working experience within customer services (this could be retail or administration experience (any industry) coupled with:

* Experience of liaising directly with the customer on the telephone
* Ability to understand and comply with company processes, policies, and procedures
* Excellent verbal and written communication skills
* Good educational background with proficiency demonstrable in Maths and English (Testing at interview stage)
* Computer Literate, including MS Office and Email
* Must drive and have own transportation due to location

If you are looking for an opportunity to take your career to the next level then apply now!