Customer Service Adviser

Role: Customer Advisor
Location: Sevenoaks
Salary: £20,000pa – £26,000pa + Benefits

We are currently recruiting for a fantastic Fintech organisation based on the outskirts of Sevenoaks (own transportation will be required) for a number of professional individuals to join their organisation.

We have a number of opportunities within this fantastic expanding company including client services and customer services.

The ideal candidate will have:
* Experience of liaising directly with the customer on the telephone
* Ability to understand and comply with company processes, policies, and procedures
* Excellent verbal and written communication skills
* Good educational background with proficiency demonstrable in Maths and English (Testing at interview stage)
* Computer Literate, including MS Office and Email
* Must drive and have own transportation due to location

Company Benefits:
*25 Days Annual Leave Entitlement
*One additional day’s leave for your birthday
*Private Medical Cover
*Life Insurance Cover
*Self-Invested Pension Plan (SIPP)
*Employee Assistance Programme (EAP)
*Access to benefits portal
*Gym Membership discounts
*Eye Care Cost reimbursement
*Premium Bonds for children
*Office Social Activities

*Due to the nature of this role you must be fully flexible and happy to work until 8pm when needed*

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Client Services Administrator

Client Services Administrator
Location: Outskirts of Maidstone
Salary £Great + Bens

This is a full-time, permanent opportunity working with one of the UK’s fastest-growing e-commerce and specialist distribution company and one of the largest mail providers within the UK with a group t/o of £250m.

We are looking for a positive, conscientious, reliable Client Services Administrator to join a hardworking and enthusiastic customer-focused team. The ideal candidate will work with the Client Services Team using attention to detail to log and resolve queries from the client base using the Salesforce system. You will ensure that clients receive a timely and accurate response at all times and will provide quotations, raise credits for authorisation, liaise with service providers concerning client claims and complete relevant reporting when required. You will relish a challenge and work to ensure that all our company procedures and processes are followed and updated accordingly. You will have the ability to maintain high levels of customer service always, showing resilience and maintaining positivity. The role will be a remote working/office hybrid, whereby staff will be required to attend site on a rota system. Therefore, a good broadband connection is a must. The candidate will have the ability to multitask with exceptional organisational skills proven in previous roles.
We are looking for a self-motivated, team player who is well organised, friendly, numerate, and literate. Candidates will be required to use various computer programs including Salesforce, Word, Excel and Outlook as well as our internal systems and service provider tracking systems for which training will be provided.
An upbeat and positive attitude is essential as is the ability to provide clear communication by email and telephone. Candidates should show initiative and work very well under pressure, as well as having strong attention to detail.

Duties will include but are not limited to:
*Dealing with multiple administrative priorities in an efficient and timely manner
*Track deliveries, investigate issues, monitor deliveries, provide regular updates to clients
*Raising and Tracking Claims and Credit Notes
*Data input for invoicing
*Dealing with quotations, queries and complaints and logging them accordingly
*Liaising with staff internally and service providers to always ensure client satisfaction.
*General office administration and financial archiving
*Allocation of an email slot to ensure 20-minute response times, meeting our CS SLAs

The right candidate will have/be:

Confident and friendly in nature
Exceptional organisation skills
Ability to work well in a team and alone on tasks
Strong numeracy skills
Strong literacy skills
Exceptional attention to detail
Basic knowledge of Outlook is a must
Basic knowledge of Excel is a must

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Export Sales Administrator

Export Sales Administrator

An exciting new opportunity has arisen for a Sales Administrator with great knowledge of Export procedures to join an established manufacturing company based near Rochester, Kent.

You will be dealing with both UK and Export customers to ensure that all orders are added to the system, all export documentation is correct, and orders are shipped out on time, with the right paperwork. You will also need to speak to customers and ensure that they are updated with all order information and progress.

As well as working with a household well-known brand, there will be longer term progression opportunities, a competitive salary and benefits package.

Responsibilities:
*Order processing, planning and scheduling to customers (both Export and UK customers)
*Ensuring accurate shipment documentation is completed
*Updating customers with order and delivery times
*Liaising with hauliers and freight forwarders
*Solving problems and customer’s queries over email and telephone
*Providing administrative support to the commercial team

Skills required
*Strong sales administrative experience – order processing etc
*Knowledge of customs processes, especially post-Brexit
*Good attention to detail
*Experience with CRM systems
*Good telephone manner and exceptional spelling, grammar, and numeracy skills

This is an office-based position (social distancing measures in place)
Monday to Friday – 37.5 hours PW
8.00/8:30/9.00am-4.30/5.00/5.30pm (1 hour lunch)
Salary DOE
21 days holiday + bank holidays (5 used for Christmas shutdown)
Pension

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…