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2nd/3rd Line Support Technician

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2nd/3rd Line Support Technician
£22000 - £28000 per annum
32-40 hours
Employment type:

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Daryl Kay Sanderson

Job Details

Updated: Tue, Jan 16, 2018 2:29 PM

Are you a 1st Line Support technician looking for your next step up? We are looking for a 2nd/3rd Line technician to provide technical assistance to remote customers. You must have good technical knowledge ideally with an ISP and have strong communication skills to understand the customer problems and to be able to explain the situation and solution.
Responsibilities will include but not be limited to
Performing remote troubleshooting through diagnostic techniques and asking pertinent questions.
Determining the best solution based on issues.
Assisting 1st and 2nd Line technicians
Direct unresolved issues to the next level of support.
Accurately record events and issues and the resolution in relevant logs.
Providing feedback or suggestions by customers to the appropriate internal teams.
Identify and suggest possible improvements on procedures.
You must have previous experience as a 1st Line Support Technician ideally in a help desk situation with a good understanding of computer systems (routers and switches) mobile devices and other products
You must have the ability to diagnose and resolve technical issues in a timely manner, and be proficient in English both written and spoken.
A knowledge of Cisco and Huawei routers and switch configuration would be a distinct advantage

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

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