Updated: Thu, Jul 15, 2021 11:40 AM
Client Services Assistant Manager
Location: Outskirts Maidstone
Salary: £Great + Bens
This is a full-time, permanent opportunity working with one of the UK’s fastest-growing e-commerce and specialist distribution company and one of the largest mail providers within the UK with a group t/o of £250m.
Reporting directly to the Group Head of Client Services
Answering emails and dealing with clients on the telephone
Arranging quotations, queries, and complaints to be resolved and logged accordingly.
Checking invoices and SLAs along with Salesforce monitors and reporting
Monitoring Team performance
Staff reviews and training
Escalating claims and issues with service providers
Supervising the team day to day, ensuring that reporting deadlines are met, and client queries are resolved on time.
Assisting with the creation of team KPIs.
Liaising with staff internally and service providers to always ensure client satisfaction.
Problem-solving surrounding delivery issues.
Assisting with training, time management of the team and general staff supervision.
Ensuring the compliance of all relevant business guidelines and policies.
The right candidate will be:
Confident and friendly
Positive and Hardworking
Have the ability to multitask and have exceptional organisation skills.
Proven attention to detail
This role would suit someone who works well within a fast-paced exceptionally busy customer focused environment.
Knowledge of Outlook and Excel is a must
The ideal candidate will be comfortable organising team members to meet reporting and daily task deadlines, whilst monitoring team SLAs, carrying out staff reviews and supporting the team to ensure fast and accurate responses to our clients. At the same time, you will be in your element dealing with clients daily, with a personable approach and a high expectation of customer service, resolving general queries and escalations quickly and efficiently.
As Client Services Assistant Manager, you will ensure that our client retains their client base, through our KSP, Customer Service Excellence, and will lead by example to assist with the management of our dedicated and hardworking team. You will use your previous experience in Customer Service Supervisory and or Assistant Manager roles along with our Senior Management Teams expectations to form your exciting new role and make it your own.
An ideal candidate will be a true people person who is supportive, well organised, flexible, reliable, numerate, and literate with a good attitude to hard work and problem solving. Always positive in your responses to problems you will hit the ground running, providing the best possible personal service to our internal teams and clients. The successful candidate will be required to use various computer programs including Microsoft Word, Excel, and Outlook as well as our internal systems and Salesforce for which training will be provided.
A good telephone manner is essential, as is the ability to provide clear communication by email using good literacy. Candidates should show initiative and work very well under pressure.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…