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Customer Service Adviser

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Customer Service Adviser
Call Centre and Customer Service
£22000 - £25000 per annum + Bens
32-40 hours
Employment type:

Contact details


Chloe Scott

Job Details

Updated: Fri, May 04, 2018 4:12 PM

Do you enjoy working within a busy team? Are you able to manage multiple customer accounts and demonstrate outstanding customer service skills? If so, this is the role for you!

Our Kent based client is looking for Customer Service Advisers to join their ever expanding team on a permanent basis. The ideal candidate will be enthusiastic, motivated and adaptable – willing to go that extra mile for their customers. You will be handling inbound/ outbound calls providing outstanding customer service to existing and potential customers.

Your main responsibilities:
*Managing multiple customer finance deals
*Predominantly handling inbound and outbound phone calls from dealers and customers
*Offering customers the best options to support their financial requests, through negotiation with customers and dealerships
*Overcoming objections and presenting solutions positively, using empathy and understanding
*Building effective working relationships
*Working to set targets and deadlines
*Adhering to FCA guidelines and regulations
*Maintaining up to date records
*Keeping up to date with the company’s and client finance products and maintaining knowledge in line with good practice

Skills & Experience:
*Keen eye for detail
*Experience of working within a team environment
*Good negotiation/objection handling skills
*Previous experience of sales or finance broking – desirable
*Good negotiation/objection handling skills
*Able to prioritise workload
*Knowledge of treating customers fairly (TCF) – desirable
*Awareness of current FCA regulations – desirable
*Ability to understand and comply with documented processes and procedures
*Excellent communication skills

Additional information:
*37.5 hours per week – 1 hour lunch
*Rota shift work based on 8-8 weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them).
*25 days annual leave
*Excellent benefits – Private medical insurance, birthday day off and a cycle scheme.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

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