Permanent Jobs

Customer Service Advisor

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Title:
Customer Service Advisor
Reference:
DC/CS_1654697874
Industry:
Call Centre and Customer Service
Location:
Sevenoaks
Region:
Kent
Salary:
Up to £25000 per annum + + Pension, Benefits Package
Benefits:
Start:
ASAP
Hours:
Employment type:
Permanent

Contact details

Name:

David Cotton

Job Details

Updated: Wed, Jun 08, 2022 2:17 PM

Customer Service Advisor
£25k plus Bens

My client specialises in installing and servicing boilers and they require a technical customer service advisor to join the team due to continuous growth.

What they are looking for:

They have an excellent opportunity for an experienced Customer Service Advisor with a proactive, solution-seeking mindset to join the team in Sevenoaks. Your main duties will be to assist the team of engineers with all technical help they require (full training provided) and to organise the service engineers’ day as efficiently as possible.

SPECIFIC DUTIES

– Give consumer technical/service advice on the telephone to our customers.
– Organise and arrange Service Engineer/Agent call-outs as necessary and ensure all
information is recorded on their systems.
– Check the previous history on calls and ensure all paperwork is complete.
– Pursue Engineer/Service Agents where necessary to ensure the customer is contacted withinspecified times.
– Follow-up on problem customers through Engineer/Service Agents to ensure call-out has been completed and problem solved.
– Recognise and report extreme/genuine complaint cases and escalate them to the Helpline Supervisor.
– Respond to customer letters/emails providing appropriate technical/service advice.
– Check reports and clear invoices on the computer.

CANDIDATE REQUIREMENTS

– At least 1 years of experience within a call centre environment or similar;
– Experience in multi tasking and needing to be extremely organised;
– Skilled at problem-solving;
– Excellent telephone manner;
– Excellent communication skills;
– Enjoy working in a fast paced environment;
– Team Player.

If you have the skills and experience we are looking for, apply now!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

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