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Customer Service Advisor – Banking

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Customer Service Advisor – Banking
Call Centre and Customer Service
Kings Hill
£19000 - £20400 per annum + Excellent Benefits
32-40 hours
Employment type:

Contact details


Cathy Taylor-Colville

Job Details

Updated: Wed, Jan 10, 2018 5:01 PM

An established financial services firm is looking for an enthusiastic customer service representative with call handling and retail banking experience. In order to join this growing team, you will have excellent customer service skills and a friendly phone manner.

Your duties will include speaking with customers and delivering an efficient and effective service to exceed expectations consistently. You will be receiving inbound and
making outbound calls regarding banking queries, actively promoting products and services, maintaining customer notes and adhoc duties as required.

The ideal candidate will be able to clearly demonstrate the presence of core competencies with regards to:
oeffective communication
oinfluencing skills
onegotiating skills
orapport building
ocustomer focus
ofocus on achievement
oquality focus
ocontinuous improvement
oa team player

Personal Specification – Core Competencies, Skills & Knowledge Requirements

The ideal candidate will have a proven track record in a retail banking call handling roles with experience in building customer relationships and managing customers expectations.
You must be articulate, literate & numerate with excellent computer skills.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

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