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Customer Service Advisor – Claims

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Customer Service Advisor – Claims
Call Centre and Customer Service
West Malling
£16000 - £16500 per annum + Benefits
24-32 hours
Employment type:

Contact details


Hannah Collis

Job Details

Updated: Tue, Aug 06, 2019 12:03 PM

Do you have call handling experience? Can you provide quality customer service? Can you work in a fast-paced environment?

My client is a large, well-known Insurance business with an office based in Kings Hill. They are at present looking to recruit a number of strong, experienced customer service professional to join one of their expanding claims divisions.

Role & Responsibilities

The core role of the Claims Assistant is to liaise with policyholders regarding their pet insurance.

– Answering incoming calls from policyholders looking to make a claim
– Providing customers with information regarding their level of cover
– Sending documents
– Using and updating the in-house system
– Providing quality customer service
– Making referrals internally where required

Candidate Profile

– Strong Communicator – verbally and written
– IT literate
– Call handling experience
– Claims/ Insurance/ Veterinary background preferred
– 5 GCSE’s C or above

Hours of work are Monday to Friday 9am – 5.15pm, including 1 in 3 Saturdays 9am – 1pm.

The salary on offer is £16,500 and will increase with experience.

Benefits include parking, holiday, pension, subsidised canteen, and full training.

To be considered for the position please apply today, alternatively please call Hannah Collis at KHR Recruitment on 01622822805.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

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