Updated: Mon, Jul 09, 2018 4:29 PM
Customer Support Coordinator / Leader
We currently have a brilliant opportunity for Customer Support Coordinator / Leader to join an expanding company with an international presence in East Sussex.
They are leaders in their field with a number of patented designs. Expanding through numerous offices due to ongoing success.
The role of the Customer Services Coordinator is to successfully manage the Customer Services team, providing excellent service and support to the whole team and customers alike.
The role will include –
*Ensuring all customer orders are processed in an efficient and timely manner. This includes entering the order onto the Sage accounts system, liaising with the customer for any necessary amendments and to resolve any discrepancies, passing to the warehouse for despatch and monitoring through to delivery, working closely with both the Sales and Warehouse departments.
*Answering and handling phone enquiries from the main office line, including giving details of product availability and stock levels, cost enquiries, basic technical advice on the products, customer complaints. Passing calls to colleagues and taking and passing on messages when required.
*Arranging collections with customers of incorrect or surplus stock from site for restocking.
*Arranging site visits coordinating with Account Manager’s and the client for mutually agreeable dates etc.
*Sending out of marketing material to clients when required and notifying Marketing Manager when literature is low in stock.
*Obtaining PoD’s and chasing up ETA’s with hauliers and carriers both over the phone and on portal websites.
*Monitoring of back orders seeing these through to delivery.
*Minimum two years previous experience working in a customer service role.
*Fully conversant and competent with Sage accounting is essential.
*Basic educational qualifications in Maths and English.
*To be self-motivated with a willingness to work alone as well as part of a team.
*To maintain a customer focused approach at all times, making the customer feel reassured.
*To take ownership of actions, seeing them through to completion
*IT skills, ability to use Microsoft Outlook, Word, Excel. Sage accounts package.
*Ability to learn new methods and systems
*Neat, tidy, well ordered and disciplined with a desire to learn and improve personal performance
* A full clean driver’s license and vehicle is essential due to location of premises.
* Opportunity for career progression for the right candidate.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…