Updated: Thu, Dec 30, 2021 4:00 PM
Client / Customer Service Executive (Logistics/Transport)
Our client is a fast-growing manufacturing business who deliver their bespoke solutions to an expanding global market. Spearheaded by a forward-thinking, innovative MD, they looking to hire individuals with a similar ethos.
We are looking for a person that is highly motivated to provide the best possible experience for clients globally. This is specifically to take responsibility for orders once they have been processed and facilitate a seamless process that gives an exceptional experience for the client at every touchpoint.
As well as having the right skills for the team, we are looking for someone with a positive, upbeat, hard-working attitude who prides themselves on delivering to a high standard.
*Ensure the client knows they have a personal contact and support for the order.
*Ensure all correct details for delivery and correct delivery contacts for every order.
*Find out from the client what they would like in the way of updates and go above and beyond.
*Follow the process right through until the delivery is complete, ensuring full client satisfaction.
*Customer service calls regarding live or completed orders – not prospecting.
*Take customer calls and providing a comprehensively satisfying experience, every time.
*Provide solutions for customer complaints, take pride in turning them into positive experiences.
*Ensure everything is up to date on the CRM system.
*Keep on top of all delivery dates, to ensure realistic accuracy.
*Be a central point of communication for sales, purchasing, operations, despatch etc.
*Work with despatch to book in the deliveries with the correct contacts.
*Excellent communication skills, both oral and written
*Wealth of experience in demanding customer service environments
*Knowledge of logistics/transport
*Knowledge of various communications channels – phone, webchat, email, MS Teams, Zoom etc
*B2B customer experience would be ideal
*Innovative and proactive
*Experience working with global clients would be beneficial
*Good grasp of working with processing and CRM systems
*Sound Excel knowledge and experience
*Good understanding of business principles, both for sales and operations
Monday-Friday 8.00 – 4.30pm
Full time on site
Parking available on-site & public transport options available
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KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…