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Customer Service Team Leader

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Customer Service Team Leader
Call Centre and Customer Service
Kings Hill
£23000 - £24500 per annum + Excellent Benefits
Employment type:

Contact details


Cathy Taylor-Colville

Job Details

Updated: Thu, Jan 18, 2018 4:59 PM

Can you evidence your dedication, do you excel in your flexibility, can you win the trust of your team, can you juggle priorities to give support to those around you? If you can do all this then you are the person we are looking for!
We are seeking an experienced Team Leader to manage a busy customer service department that processes donations to the charitable sector.
The successful candidate must have experience in managing a multi-functional team.
As Team Leader, you will be responsible for managing and distributing the workload to the team, to ensure that the department’s SLA’s and month end targets are met.
Essential to this role is the ability to provide effective leadership, enabling you to coach and develop your team to the highest standard to deliver exceptional customer service. A good team player, you must possess the ability to drive through change accompanied with a positive attitude to succeed and the aptitude to motivate yourself
and others to achieve the departments goals.

Main Responsibilities:

– Daily delivery of an efficient effective customer focused team
– Assist your team in exceeding customers expectations at all times
– Responsible for the personal development of self and team
– To assist and support the Manager with they day to day operation of the team distribution of workload and achievement of the departments key performance indicators.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

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