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Customer Services Advisor

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Customer Services Advisor
Call Centre and Customer Service
£19500 - £24000 per annum + + benefits package
Employment type:

Contact details


Ian Mathias

Job Details

Updated: Fri, Nov 12, 2021 10:16 AM

We are currently recruiting for a fantastic financial services organisation based on the outskirts of Sevenoaks (own transportation will be required) that are seeking to recruit a Customer Services Advisor / Customer Support to join their organisation.

Please note you must be flexible and able to commit to the following shifts:
Hours: Rota shift working based on 8am-8pm Weekdays and 9am-5pm Saturdays, Sundays & Bank Holidays (time off in lieu for weekend hours)

The role will require you to ensure timely and accurate administration of the company’s products including direct liaison with the company’s introducers and customers on the telephone and by correspondence.
Duties will include:
*Inbound and outbound telephone call handling and correspondence
*Gathering initial information for customer complaints
*Completion of welcome calls as required
*Updating / correction of records
*Recording all received information correctly in line with company procedures
*Updating and keeping electronic and paper filing in order at all times

Key skills required
*Good customer services exposure, this could be gained from retail or office-based
*Experience of working in a team within an office/contact centre environment would be desirable
*Experience in liaising directly with customers on the telephone
*Ability to understand and comply with documented processes, policies and procedures
*Excellent verbal and written communication skills
*Good educational background with proficiency demonstrable in Maths and English
*Computer Literate, including MS office products and Email
*Must drive and have own transportation due to location

Apply now for this excellent opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

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