Permanent Jobs

Customer Support Executive – Hybrid Working

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Title:
Customer Support Executive – Hybrid Working
Reference:
AJ/CST_1651833833
Industry:
Call Centre and Customer Service
Location:
Medway
Region:
Kent
Salary:
£21500 - £22500 per annum + + Excellent Benefits
Benefits:
Start:
ASAP
Hours:
32-40 hours
Employment type:
Permanent

Contact details

Name:

Amanda Jordan

Job Details

Updated: Fri, May 06, 2022 10:43 AM

We are currently working with a leading Software provider based in Kent.

Due to huge growth and ongoing success, they are currently looking to recruit an experienced Customer Support Executive to join their established team.

The Customer Support Executive will be responsible for the following:

Coaching customers through their queries relating to their software via different forms of communication including the phone and web chat.
Empathetically approaching customers questions and reassuring them you’re able to help.
Professionally and politely encouraging customers to adopt a self serve approach by sharing the relevant help file.
Take ownership of internal and external help documentation and correctly reporting where they are missing information.
Troubleshoot any questions from customers where the answer is not instantly obvious, using all resources available to achieve this.
Accurately tracking and reporting on own performance and self-identifying where you may need some additional support.
Achieving KPI’s set by Senior Team Leader.

The ideal candidate will be able to demonstrate:

Previous experience working in a phone or web chat customer support role.
Excellent communication skills.
Software or technical knowledge would be advantangeous.
Ability to think outside the box and proactively upsell new products/solutions.
IT literate.

This is a fantastic opportunity to join a growing business that can offer training and career progression. This is a hybrid role working 1-2 days from their offices and the rest of the time from home. Hours are 8am-6pm or 8.30am-5.30pm and they rotate the shifts every 4 weeks.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

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