Updated: Tue, Jan 02, 2018 1:25 PM
Our client is part of a growing group of companies who are the 4th largest mail delivery operator in the UK. They specialise in national and international mail and courier distribution services, hybrid mail solutions, and bespoke e-commerce and fulfilment solutions.
Due to recent expansion they are pleased to announce the opening of their Kent hub in February 2018. They are seeking a Junior Account Manager to join their team to embark on an exciting new challenge for our business. You will be positive, conscientious, reliable and hardworking. With the ability to manage a number of incoming queries via email and telephone in a calm, professional and effective manner ensuring overall client satisfaction at all times.
The ideal candidate will be happy speaking with clients on a daily basis, resolving their delivery problems and escalating issues through service providers to come to an effective resolution with minimum inconvenience to the client. You will liaise with clients regarding special requirements and advise on best service selection and give booking advice to clients when needed.
As Junior Account Manager e-commerce you will have a proven track record in a customer focused environment and will understand the value of excellent customer care enabling you to provide the best possible care for their client base.
An ideal candidate will be a true people person who is supportive, well organised, flexible, reliable, numerate and literate with a good attitude to hard work and problem solving. Candidates will be required to use various computer programs including Microsoft Word, Excel and Outlook as well as the internal systems for which training will be provided.
A good telephone manner is essential as is the ability to provide clear communication by email using good literacy. Candidates should show initiative and work very well under pressure.
Duties will include:
Answering the telephone and client services emails
Dealing with quotations, queries and complaints, logging them accordingly and providing regular feedback and updates to clients. General Account Management
Meeting Client Reporting Deadlines, daily, weekly and monthly according to client SLAs
Ensuring client contact information is maintained in the CS database
Ensuring client procedures are maintained
Liaising with staff internally and service providers externally to ensure client satisfaction at all times
Problem solving surrounding delivery issues or any other client queries
The right candidate will be:
Confident and friendly in nature
Have the ability to multi task and have exceptional organisation skills
Show attention to detail
This role would suit someone who would like to gain further skills working within a customer focused fast paced environment.
Basic knowledge of Outlook and Excel is a must
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…