Permanent Jobs

Support Analyst / Engineer

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Title:
Support Analyst / Engineer
Reference:
JO/AD/SE_1536325950
Industry:
IT
Location:
Tonbridge
Region:
Kent
Salary:
£23000 - £23500 per annum + Benefits
Benefits:
Start:
ASAP
Hours:
Employment type:
Permanent

Contact details

Name:

Jocelyn Oxlee

Job Details

Updated: Fri, Sep 07, 2018 1:12 PM

Do you have a technical and detailed mindset? Are you a good listener? Do you have the ability to communicate specific details effectively both internally and externally? If yes then this could be the opportunity for you….

This company is the UK hub of a pan-European operation. They offer Software as a Service to a niche retail market, so in turn, those retailers can offer a first class service to their customers.

At the very front of the customer’s first approach, this fantastic opportunity will enable you to manage and guide customers through the technical support process.

Working closely with the Development and Customer Service Team, you will play a key role in being the first point of contact for customers and helping them with their software implementation.

This role is about technology, but it’s more about people and service. You will need to have a passion for technology and an understanding of the principles and concepts, rather than an ability to code.

REQUIREMENTS FOR THIS ROLE

Experience in software support, consulting, training, or implementation in a service related
sector
Understanding of SaaS and cloud computing
A solid understanding of relational databases
Ideally some MSQL experience and working knowledge of SQL
Knowledge of IIS will be an advantage
Knowledge of .rdlc reports helpful
Experience in troubleshooting software applications
The ability to take ownership and use your initiative
Good attention to detail and problem-solving skills
Excellent organisational skills
Excellent communication skills – formal and informal

If there’s one technical area where your skills fall a little short, training will be provided – as long as you are the sort of person who puts people and the team first.

SALARY
£22k- £23k all depending on experience + Benefits

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

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