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Technical CS Support (Spanish or Arabic & English)

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Title:
Technical CS Support (Spanish or Arabic & English)
Reference:
SI/CSFIRST_1530634585
Industry:
Call Centre and Customer Service
Location:
Medway
Region:
Kent
Salary:
Pension & Company Benefits
Benefits:
Start:
ASAP
Hours:
Employment type:
Permanent

Contact details

Name:

Samir Islam

Job Details

Updated: Tue, Jul 03, 2018 4:16 PM

Customer Service Specialist (First Line) Medway, Kent

Do you want to work for a worldwide organisation in the media, entertainment and retail sector. Do you have excellent customer service skills married with technical capabilities? Are you an English speaker as well as fluent in either Spanish or Arabic?

If so and you would like be a part of a specialist organisation who really provide their staff job satisfaction and reward work accordingly, then we have a great opportunity for you. The role of the Technical Customer Service Specialist to provide front-line support, information and solutions to the organisations customers and is responsible for ensuring high quality product and service delivery that meets or exceeds customer expectations.
Responsibilities:
The following is a list of general job responsibilities for the Customer Service Specialist position. This list is not all-inclusive and may be broadened or changed to meet changing business needs.

*Answer incoming customer requests via phone and email efficiently and professionally
*Set up and activate new accounts
*Process customer orders
*Troubleshoot system components
*Assist customers in generating immediate solutions to existing and potential problems
*Perform regular account maintenance to ensure accurate customer contact and billing information
*Accurately answer billing and general account inquiries and process customer payments
*Coordinate distribution of products and services
*Ensuring customer service standards are met or exceeded
*Adhere to company policies and procedures while driving efficiencies and profitability
Required Qualifications/Experience:
*Must be fluent in Spanish or Arabic and English
*2 years of customer service experience
*1-2 years call center experience preferred
*Knowledge of audio systems and familiarity with electronics preferred
*Proficiency with MS Windows Office Suite
*Previous experience with Salesforce preferred but not essential
*Must be able to type a minimum of 35-40 wpm
*Any other Multi-lingual capability desired (French, Mandarin or Arabic)
Required Skills/Competencies/Behavior:
*Leads by example and exemplifies the company’s Core Values in action and behavior
*Ability to actively and effectively engage customers via phone, email, and in person
*Superb communication skills, including active listening, verbal and written
*Excellent time management and multi-tasking skills
*Strong attention to detail
*Proven ability to provide outstanding customer service
*Ability to deal with difficult situations with tact and proper judgment under pressure
*Ability to meet strict internal and external timelines / milestones
*Able to effectively provide, receive, and respond positively to constructive feedback
*Ability to anticipate, identify and respond to changing business priorities
*Ability to produce professional documents, including spreadsheets, correspondence and e-mail
*Inspires others through his/her work ethic, professionalism and work integrity
*Learns quickly in a fast-paced growth environment
*Natural sense of urgency
*Solutions-oriented team player
*Seeks out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position
*Regular and predictable attendance is an essential function of this position

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

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