We are currently recruiting for a very well established organisation, based on the outskirts of Maidstone, that is seeking a strong office-based customer service professional to join their team on an initial 2-year contract.
The role will require you to provide customer service in order processing and handle external and internal customer enquiries. You will also, provide administrative support and provide customers with information concerning the availability of products, shipment information and act as a link between the customer and other functions. Responsible for ensuring documentation required for shipping is forwarded to customers.
Customer Service duties will include:
*Process orders in an efficient and professional manner
*Provide prompt and efficient response and discusses inquiries with management
*Assists customers and Sales Representatives with inquiries of problems surrounding orders, invoicing, product quality, coordination of deliveries, availability of products, customer pricing and/or billing problems
*Ensure customer queries are handled efficiently
*Meet customer needs, keeps them informed of all activities associated with each customer account either directly or through management
*Assists shipping with efforts to maintain high service level to customers including, special customer requirements
*Participate in meetings aimed at improving service to the customers
*Provide outstanding communication with customer and internal employees to maintain optimum efficiency
Key skills and experience:
*Previous office-based customer service experience is essential, ideally, you will have gained this dealing with a tangible product
*Exposure to shipping or goods out is desirable
*Administration and order processing experience is a must
*Outstanding written and verbal communication skills (internal and external)
*Problem-solving skills and ability to work under pressure
*Good computer skills incl. MS packages
*Driver with own vehicle due to location
Apply now for this excellent opportunity!
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KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…