Customer Service & Order Processing (Temp)

Customer Service & Sales Order Processing (Temporary)

We are looking for Customer Service and Sales Order Processing staff to join a leading business near Horsham on a temporary on-going basis.

You must be free to interview on Tuesday 21st or Wednesday 22nd January and start immediately.

Monday – Friday, 8am – 5pm

Key Responsibilities:
– Processing of orders that would usually be ordered online ensuring that all approvals, discounts, special requirements are in place.
Assisting with transferring customers from one online portal to another portal due to new ERP system.
– Assisting with and resolving account login issues.
– Set up customer records, maintaining and actioning amendments to customer accounts.
– Daily liaison with external customers and internal departments including sales, finance and customers via telephone & email to discuss and resolve customer and system queries.
– Delivering first class customer service, ensuring the customer has a satisfactory customer experience.
– To help ensure that all aspects of daily/weekly/monthly tasks are completed in a timely fashion.
– Working as part of a team, helping to achieve the KPI’s set for the team.
– To assist on any other ad-hoc administration duties as required by your supervisor.

Key skills:
– Experience within administration/order processing/customer service/operations (office based)
– Able to demonstrate excellent customer service skills
– Problem-solving skills
– Have used a CRM system and can follow clear instructions and procedures
– Exposure to a B2B environment would be highly beneficial
– Excellent communication skills verbally and written.

Warehouse / Office Assistant

WAREHOUSE OFFICE/ASSISTANT

We have an excellent opportunity for a Warehouse/Office Assistant to join a market-leading company based in the Borough Green area on a permanent basis.

You will join a small warehouse team and support the day to day running of the warehouse department and the busy office. You will ensure Health & Safety procedures are adhered to and assist in the smooth operation of the department. This is a great opportunity for someone to join a fast-paced warehouse, join a friendly team, and be a valued member of staff.

KEY RESPONSIBILITIES:

* To complete orders in an efficient and effective manner so customers receive orders correctly, on time, well packaged and intact. This includes choosing the relevant labels for couriers
* To keep the warehouse in an orderly manner in conjunction with Health & Safety regulations
* To manage stock, including stock counts and regularly informing the Account Managers when stock levels are near or below the minimum required
* To manage the Goods In procedure successfully, including all the relevant paperwork and checking of the stock
* To use the correct lifting and handling techniques when dealing with moving stock
* To complete the Returns Procedure effectively using the correct locations, investigating the reason for the return and identifying next step
* To be fully conversant with the Warehouse IT, training will be provided
* To gain full understanding of our client’s products
* To identify which packaging is required for orders
* To attend training and to develop relevant knowledge and skills when required

Paying up to £20,000 per annum dependent on experience.

Monday-Friday.

If this opportunity sounds like the perfect role for you please get in touch with Katy at KHR Recruitment Specialists for more information.

Receptionist (Temp – immediate start)

We are currently recruiting for a very well established organisation that are seeking to recruit a temporary receptionist on an initial 3-4 week booking. You will be required to manage the reception area, deal with visitors in a polite and courteous manner. You will also be supporting one of the department with administrative support as well.

You will ideally have reception exposure, good admin skills, excellent all-round communication skills, internally and externally, be PC literate and confident in dealing with range of individuals.

The hours are Mon-Fri 8.30am – 5pm!

Installations Administrator

Installations Administrator
Orpington
£20,000/pa – £22,000/pa
Holiday Entitlement
Pension

KHR-Recruitment Specialists are pleased to be working with one of the country’s leading supplier who have won awards almost every year for projects they have worked on since 2010. They are currently looking for an Installations Administrator to work in their Orpington office.

Role Overview:

As the Installations Administrator you will be responsible for booking in all of the installations for the company, using inhouse Engineers and Sub-contractors.

Your Role Responsibilities:

* All installations must be booked within 24 hours of receiving the order, considering customer requests for evening or weekend work.
* Sending purchase orders, room plans, job sheets and RAMS to Sub-contractors/Engineers
* Add details to the processing sheets in SharePoint
* Send purchase orders, job sheet, room plans and RAMS (where applicable) to sub-contractors/engineers and ensure all information is sufficient to ensure a flawless installation.
* Prepare delivery schedules for customer sites and company office.
* Answer phones and emails promptly and re-directing queries as and when required
* Chase POD’s and add details to CRM and ensure updated job sheet showing these is sent to the sub-contractor/engineer.
* Deal with any issues arising on site on the day of installation regarding non-delivery of goods, revisits.
* Where re-visits are required these must be costed and approved by the Operations Manager, added to the CRM and a purchase order sent to sub-contractor where applicable. This must be added to the CRM before the job is completed and invoiced.
* Chase and obtain the sign of sheet (SOS) from the engineer the morning after the installation has been completed if not already received.
* Each day review the processing sheet to ensure no orders are missed
* Monitor outstanding issues to ensure that no installs are missed, where re-visits are required these must be booked urgently.
* Approve and process sub-contractor invoices onto CRM, checking for sign offs and photographs.

About You:

* Experience in a similar role is essential
* Excellent Administration skills
* Strong commitment and an excellent work ethic
* Proficient in the use of Excel and CRM systems
* Organised and able to work well under pressure

If you feel you have the right experience for this opportunity, APPLY TODAY!

Alternatively, please contact Jane Hardy at KHR-Recruitment Specialists or email your CV

Temporary Administrator

A leading firm based in the Kings Hill area is seeking an experienced Administrator to join them on a temp basis until the end of March 2020. This may be ongoing or go permanent for the right candidate.

You will be joining a hard-working and friendly team and will be a valued member of the business support team.

This is a Monday – Friday role, 9am – 5pm. Starting on Monday 13th January.

Paying £9.50 per hour.

You will be responsible for the following:
* Processing exam results in both online and from colleges
* Liaise with exam centres and colleges to confirm results
* Issue certificates
* Answer all incoming queries via email/ telephone
* Data entry
* Keeping the CRM system up to date
* Processing exam registrations
* Liaising with students
* All department administrative tasks

Person Specification:

* You will have excellent organisational and time management skills
* You will be driven and ambitious
* Interpersonal skills – the ability to build successful relationships

If this opportunity sounds like the perfect role for you please apply or get in touch with myself, Katy Lingham at KHR Recruitment Specialists for more information.

Document Controller

Document Controller
£22,000 – £25,000/pa depending on experience
Canterbury
Permanent

Benefits:
Mon-Fri, 8am – 5.30pm
Standard Holiday entitlement
Pension contribution

Role Overview:
KHR is pleased to be supporting a leading Electrical Engineering company based in Canterbury. Due to recent success and growth, they are looking to recruit an experienced Document Controller to join their growing team.

The successful candidate will have previous Document Control experience matching the below role responsibilities, previous experience with Asite, strong communication and Microsoft office skills.

Role Responsibilities:
* The Document Controller will be responsible for controlling the numbering, filing, sorting and retrieval of electronically stored or hard copy documentation produced by technical teams, projects or departments in a timely, accurate and efficient manner.
* Downloading and printing drawings for Contract Managers will also be required as well as answering the telephone and transferring calls.
* Copy, scan and store documents, check for accuracy and edit files
* Distribute project-related copies to internal teams as required
* File documents in physical and digital records
* Retrieve files as requested by senior management and manage the flow of documentation within the different teams
* Maintain confidentiality around sensitive information
* Prepare reports as needed

Requirements:
* Applicants must have experience in Mechanical and Electrical or Construction document controlling.
* Should be self-motivated, have a good telephone manner, be computer literate and must have own transport.
* Good Knowledge of Electronic Document Management Systems (EDMS) – Asite
* Design new workflows when needed and contribute to writing the Procedures and Protocols
* Proficient typing and editing skills
* Attention to detail

If you have a minimum of 3 years recent experience as a document controller and would like to be considered for this exciting position, please send an up to date CV to Jane at KHR Recruitment Specialists

Estimating Administrator – Part Time (mornings)

Part-Time Estimating Administrator (Mornings)
Sevenoaks / Permanent
Company Hours & Benefits:
* 25 hours per week
* Monday – Friday, 9am – 1pm (flexible)
* Life Assurance Scheme
* Company Pension Scheme (eligible to join after probation period)
* Company Bonus Scheme (eligible to join after probation period)
* 20 days holiday + 8 days statutory holiday (pro-rata)

Due to continued success and an ever-increasing workload, our client based in Sevenoaks is currently looking for an Estimating Administrator. This is a part-time position working in the mornings, Monday to Friday.

My client is a global manufacturer operating all over the world and with an outstanding product range, they remain at the forefront of sustainable solutions.

Estimating Administrator duties:

* Mark up drawings, produce basic quotations and log tender return dates on the internal database
* Monitor incoming emails and calls to the Estimator while replying to clients when they have requested a price
* Check drawings and seek further information relevant to pricing the project
* Ensure where information is missing, request and log it, which may include scopes of works, finish confirmation, working hours, location of the project and proposed installation dates
* Gather information from the Regional Sales Managers and Contracting Departments to support them with additional bid information
* Work with the Specification Sales Administrator to follow up all quotations prior to the expiry date and seek re-quotes where appropriate

Skills required for the Estimating Administrator:

* Previous experience working as a junior estimator or Estimating Administrator is essential
* The successful candidate will be self-motivated, methodical, and proactive in their approach to the work
* Must be very IT literate with excellent organisational and interpersonal communication skills
* The ability to multi-task working in a fast-paced office environment whilst meeting strict deadlines
* Previous Administrator experience is required

What you need to do now If you’re interested in this role;

Click ‘apply now’ to forward an up-to-date copy of your CV, or call KHR-Recruitment Specialists now.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.