Customer Service Representative – 3 month temp

Do you have office based customer service experience? Are you a natural problem solver with an excellent telephone manner?

Our client, a not-for-profit foundation in Kings Hill, West Malling is looking for great communicators, with relevant experience, to join their customer service department. You will be part of a fun and hard working team delivering excellent customer service and resolving customer queries and complaints.

You must be committed to providing a high level of customer service and be able to build rapport with customers easily. You will be a vital team player and have an approachable, helpful nature.

Main duties include:
– Handling written and verbal communications from customers
– Handling a high volume of queries in a professional and timely way
– Providing high quality support to internal and external customers
– Supporting fellow team members and other customer service departments
– Managing your own time and priorities effectively

The ideal candidate will have:
-Office based Customer Service Experience
-Experience of handling queries on the phone
-Admin experience
-Computer literacy and up to date IT skills
-Flexible working hours

For more info or to apply, send CVs to Ellie or call the office

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Customer Service Representative

Do you have office based customer service experience? Do you have an excellent telephone manner and enjoy building relationships with customers?

Our client in Kings Hill, West Malling are looking for great communicators, with relevant experience, to join their customer service department. You will be part of a fun and hard working team delivering excellent customer service and resolving customer queries and complaints.

Main duties include:
– Handling written and verbal communications from customers
– Handling a high volume of queries in a professional and timely way
– Providing high quality support to customers and colleagues alike
– Building relationships with customers and managing your own caseload of queries
– Managing your own time and priorities effectively
– Recording communications and actions on CRM.

The ideal candidate will have:
– Office based Customer Service Experience
– Experience of handling queries on the phone
– Admin experience
– Computer literacy and up to date IT skills
– Flexible working hours
– An organised and methodical approach to work

To apply, send CVs to Ellie or call the office

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Administrator Coordinator

Due to expansion a unique opportunity has arisen for a dynamic administrator to join this fantastic organisation.
As a Relocation Coordinator you will have excellent telephone manner, superb inter personal skills and be able to work unsupervised. You will also be computer literate and maintain a high degree of administrative accuracy.
Reporting into the project manager you will be responsible for coordinating the door to door household goods shipments with a high level of customer service to senior corporate personnel and their families moving across the globe.
You will issue quotes, oversee the packing process from initial survey through to delivery and unpacking. You will also deal with any issues following unpacking and subsequent claim procedures as well as much more coordination during the move process.

Working in a small friendly team you will be able to relate with your colleagues, previous experience in a service or related industry would be a distinct advantage. You must be willing to work long hours if required too.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Administrator

This is a fantastic opportunity for a junior administrative assistant to provide administrative support for a large Operations team on various projects.

This organisation is one of Europe’s leading privately held companies and pride themselves on providing a personalised service as well as executing multi-million pound contracts.

Responsibilities:

Production of Client invoices and processing of Supplier invoices.
Produce/issue documentation as directed and in support of Project Coordinators/Project Manager.
Project Administration and Support
Maintenance of records/files, initial QA of Job Files, update database records, updating various operational registers, general filing, photocopying.
Ordering / logging couriers, process sales/purchase invoices up to authorised commitment levels.
Telephone answering/handling of messages.
Project invoicing and sending out schedules as required.
Liaising with clients as required
Data Input
Preparing reports

Skill/Experience Requirements:

Solid knowledge/use of software packages i.e. Word, Excel, Outlook and PowerPoint, Access, Email.
Good organisation skills, accuracy and record keeping.
Ability to work within a team environment, or independently unsupervised, meeting target dates set.
Excellent telephone manner.
Ability to take direction in a flexible manner to meet the various Projects’ administration demands.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Administrator / Customer Liaison

Our client is currently seeking to recruit an Administrator / Customer Service Adviser to join their well established team, based in Swanley, Kent.

You can expect a competitive salary, excellent working hours, progressive opportunities, a varied and interesting role and employment within a reputable company.

You can expect to be responsible for the following duties:
– Inputting data onto the internal database
– Managing all administrative duties (filing, photocopying, shredding etc)
– Managing incoming email correspondence
– Liaising with customers over the phone
– Supporting other members of staff with their administration
– Providing excellent customer service
– Handling incoming enquiries
– Liaising with suppliers
– Speaking with Management staff to support with the smooth running of the office

The ideal applicant will:
– Be organised and methodical
– Have the ability to multi task
– Be confident when speaking over the phone, with an excellent telephone manner
– Be able to work well as part of a team
– Have excellent computer skills, particularly when using Microsoft Office packages
– Be on a short or no notice

If you feel as though this role is right for you, apply today for immediate consideration. Alternatively, if you would like additional information, please get in touch with Alice at KHR.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Tax Administrator

Our client a small firm of accountants based close to Maidstone is seeking a Graduate with a degree in Accounting or Finance.
If you have some practice experience, are an experienced administrator or are a recent graduate, this is a fantastic opportunity. The successful candidate would be expected to study towards the online ATT Foundation qualification immediately followed by the Tax Technician (ATT exams) full support will be given or this.

You will be working closely with the Tax Senior and liaise with clients and HMRC to prepare self-assessment tax returns and other tax paperwork. The ideal candidate will have to be confident using IT packages and using the telephone and have excellent communication skills, both written and verbal, be effective at time and task management and have strong attention to detail.
Prior tax, accountancy or bookkeeping knowledge would be useful but is not essential, in-house training will be provided.
Please apply today for your chance to be interviewed as soon as next week.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Accounts Assistant / Bookkeeper

Are you an Accounts Assistant or Bookkeeper looking for a part time role? Do you have AAT level 2 or 3 qualification? Are you open to a job share?

Our client, a construction firm based in Tonbridge, are looking for two Accounts Assistants to join their team on a job share/part time basis. The role will be split over three, consecutive, full days (either Monday Tuesday Wednesday or Wednesday Thursday Friday) and experience working for a construction company will be a distinct advantage.

Candidates will need to have achieved AAT Level 2 or 3 for this position and have plenty of experience in a similar role.

Duties of the role include:

– Purchase Ledger
– Sales Ledger
– Payroll
– VAT Returns
– Associated Accounts Admin
– Working within Excel- manipulating and analysing data#
– Regular use of Causeway’s ‘Vixen’ software

The ideal candidate will be:

– organised, efficient and analytical
– AAT Level 2 or 3 qualified
– able to travel to a rural location near Tonbridge for work
– have excellent IT skills
– have experience of using Vixen software
– Happy to undergo a DBS check
– Trustworthy and moral
– Sociable and a team player
– Flexible to work full time to cover your job sharer’s holiday
– have experience in a construction firm

Working hours are 9am -5pm and it is advisable that candidates have their own transport due to the office location.

For more details and to apply, send CVs to Ellie or call the office.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service & Order Processing (Temp)

Customer Service & Order Processing (Temporary)

We are looking for Customer Service and Order Processing staff to join a leading business based in Medway on a temporary basis.

This will be to start ASAP. It will initially be 2 weeks, but could be extended up to 3 months.

Monday – Friday, 8am – 5pm

Key Responsibilities:
– Processing of orders that would usually be ordered online ensuring that all approvals, discounts, special requirements are in place.
Assisting with transferring customers from one online portal to another portal due to new ERP system.
– Assisting with and resolving account login issues.
– Set up customer records, maintaining and actioning amendments to customer accounts.
– Daily liaison with external customers and internal departments including sales, finance and customers via telephone & email to discuss and resolve customer and system queries.
– Delivering first class customer service, ensuring the customer has a satisfactory customer experience.
– To help ensure that all aspects of daily/weekly/monthly tasks are completed in a timely fashion.
– Working as part of a team, helping to achieve the KPI’s set for the team.
– To assist on any other ad-hoc administration duties as required by your supervisor.

Key skills:
– Experience within administration/order processing/customer service/operations (office based)
– Able to demonstrate excellent customer service skills
– Problem-solving skills
– Have used a CRM system and can follow clear instructions and procedures
– Exposure to a B2B environment would be highly beneficial
– Excellent communication skills verbally and written.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Administrative Support Specialist

Administrative Support Specialist

Our client, who are based in South Kent, are international leaders in their field with nearly 6500 employees, and continue to grow.

They are looking for an experienced administrator with a key eye for detail to join them. This will be to update and maintain all aspects relating to rates and charges for a portion of their clients. You will be ensuring accuracy and timeliness of data entry, combined with the ability to resolve any issues or queries as they may arise. Working as part of a small and hard-working team, with the ability and desire to readily assist colleagues in other areas of the team as business needs evolve.

The role
*Updating charges and rates on the in-house CRM system to a high level of accuracy, both prior to any general rate increases and throughout the year.
*Maintaining correct procedures in relation to the use of the systems.
*Acting as the main contact point for any queries arising from the sales or finance teams in relation to invoicing and/or rates.
*Identifying, notifying and ensuring the correction of any errors in relation to rates and charges.
*Identifying, suggesting and implementing best practice in relation to rates and charges.
*Provide general customer support and assistance where necessary.
*Responding to customer issues in a professional manner, referring them to the relevant people where necessary.

Requirements
*High attention to detail and a desire for accuracy.
*Ability to prioritise and manage workload.
*Structured work ethic.
*High level of numeracy – Managing rates and charges
*Problem solving ability.
*Excellent communication skills, written and oral.
*Customer focused.
*Working as part of a team.
*Good all-round IT skills.
*Knowledge of the Microsoft Office Suite.
*Represent the Company in a smart, professional manner.
*Use of various CRM systems
*If you have worked in a finance/billing based environment before this would be highly beneficial
*Due to location will need to drive

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Office Administrator

This is a fantastic opportunity to be a key member of the team within this leading company. This Office Administrator role supports the general office administration and acts as the first point of contact for all sales order administration and will also give you the opportunity to assist with the company marketing.

A full understanding of all aspects of the business is essential for you to help ensure the company grows and develops.

Key Responsibilities

Fronting the office reception, you will be the first point of contact for all visitors and clients on site.
Demonstrate superior customer service by making product information readily available.
Booking client meetings and arranging refreshments as necessary.
Field telephone and reception enquiries.
Answer customer enquiries and confirm customer sales orders.
Keep stock of stationery and housekeeping items and place orders to replenish.
Assist in general administrative duties such as typing letters, updating spreadsheets, taking minutes in meetings.
Maintain filing systems for sales orders and database records on Sage.
Assist with management of new customers and retrieving contact information.
Schedule appointments and meetings as necessary.
Develop product knowledge.
Potential to assist at trade shows and demonstrate the quality or uses of a product.
Assist with marketing campaigns and liaison with agencies.
Demonstrate superior time management skills and meet deadlines.
At all times comply with company policies, procedures and instructions.
Contribute to improving the business and enhancing the reputation of the company by putting forward new ideas and by implementing change when requested to do so.

Skills, competencies and experience

Essential:

Computer literate with MS Office experience
Previous office administration experience
Excellent written and spoken communication
Excellent numeracy skills
Professional and personable
Flexible and willing to learn
Energy and drive

Desirable:

Knowledge of SAGE 50 bookkeeping
Manufacturing experience or knowledge
Minute taking experience
Understanding of marketing principles

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…