Insurance Administrator

Insurance Administrator

We have a number of great administrative opportunities for a leading insurance business based in West Malling.

This business have grown organically and continues to expand with a number of offices throughout the UK. There are 400 people in the West Malling office with lots of opportunities for progression and some fantastic benefits.

The role
To provide specialist business and administrative support to the business unit including regional offices within relevant timescales and in accordance with departmental procedures and standards.

Duties
*Processing of policy records and dealing with all associated administration that does not require an underwriting decision.
*Loading quote information onto the appropriate system, including conducting Credit Searches and Flood/Subsidence checks, according to the current protocols.
*Compilation, updating and reconciliation of management information including daily and weekly statistical data for our Strategic Partnership relationships.
*Indexing of correspondence onto system and workflow allocation.
*Setting up Direct Debit Instructions and processing Direct Debit queries.
*Reviewing other finance queries, arranging refunds where appropriate and chasing for outstanding premium.
*Rectifying correspondence queries, sending out post and maintenance of filing systems.
*Performing sense checks and reconciliation of the data.
*Processing of schemes policy records and dealing with all associated administration.
*User testing of system enhancements including regression testing.
*Providing the Technical Team with administrative assistance as required.
*Make sure that you treat all customers with the principles of Treating Customers Fairly (TCF).
*Understand how you play a part in the customer experience.
*Provide a service to all of our customers (internal and external) that is memorable for the right reasons and builds our reputation as a great company to work for and do business with.
*Make sure that everything you do fits in with the legal requirements.

Essential skills and capabilities
*Strong planning and organisational skills and the ability to work to deadlines.
*Follow procedural requirements and escalate queries as and when it is sensible to do so.
*An effective communicator using all verbal & written communication methods. Able to communicate complex issues to clients and colleagues
*Able to develop and sustain positive working relationships with internal and external parties.
*Experience with Microsoft Office suite of programs.
*Acts well on feedback, constantly seeking to improve their performance.
*Actively listens to others and demonstrates their understanding with appropriate follow-up actions.
*Motivated and driven to achieve team and individual targets.

The individuals are contracted to 36.25 hours per week.

Benefits will include free parking, on-site cafe, pension, life assurance, excellent holiday allowance, and annual bonus.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Temporary Administrator

Coordinating Engineers for a national leading National company is no easy job – but if you are up for a challenge and enjoy working in a fast-paced environment, this is a brilliant opportunity for you!

You will play a pivotal role working in the Gravesend office of this national company. Your role will involve various administration tasks as well as taking accountability for the workload of multiple engineers in the southeast.

The role involves taking accountability for;

– Allocating suitably trained engineers to carry out service, commissioning and breakdown visits in accordance with customer’s requirements.
– Providing the Senior Coordinator with engineer’s completed site reports, highlighting any time and material proposals required to complete tasks in accordance with customer’s timescales. Monitor the return of these reports and ensure that the customer is sent a copy in a timely manner.
– Reporting the progress made on site in terms of keeping to pre-set deadlines, additional hours required, working practices/standards and technical problems.
– Maintain regular contact with customer’s representatives so as to ensure customer satisfaction at all times.
– Ensure adequate emergency call-out cover is provided in order to meet contractual commitments.
– Efficiently handle all breakdown calls and co-ordinate remedial action, subject to engineer availability.
– Ensuring all engineers are in possession of necessary equipment to complete tasks.
– Liaising with other contractors/sub-contractors to ensure site operations are fully co-ordinated.
– Dealing with customer complaints when appropriate.
– Providing a timely submission of forecasts for revenue, profit and labour requirements for each site on a monthly basis.
– Ensuring that all information/documentation (site reports, timesheets etc) provided by the engineers is accurately recorded.
– Working in conjunction with the business unit’s Credit Controller, attending all debt reviews, and to follow up all defined actions.
– Ensuring that all customers are set up accurately on the portal.

This opportunity is best suited to someone with a strong work ethic, that is able to work in an adaptable and flexible manner. You will always be learning in this role.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Data Entry Administrator

Do you have experience of data entry or data cleanse? Do you have a keen eye for detail and great IT skills?

Our client, based in Rochester, is looking for data entry administrators to assist with a data cleanse project across the business. Any experience of cleaning data discrepancies on CRM systems will be an advantage as well as being able to pick up new systems quickly. You will be working on CRM system SalesForce and Xero, an accounting software.

Candidate requirements are:
-Attention to detail
-Fast learner and ability to follow instructions
-Ability to multi task and use several computer screens to enter and validate data.
-PC literate with a strong focus on MS Excel (keyboard shortcuts, knowledge of worksheets, formulas and use of search functionality)
-Ability to work under own initiative
-Great communication skills
-Data entry experience
-An awareness of data flow relationships and principles of database management

We are looking for two candidates to start on Monday 15th October, so for an immediate start, send CVs to Ellie or call the office.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Administrator (Legal, Insurance, Accounts or Banking)

Administrator

An exciting opportunity has arisen to join a fast based busy team. The business is at the top of their sector and is continuing to grow.

This role is required to provide a high level of administrative support to the team who have an increased workload due to new clients. The role will deal with day to day administrative tasks as well as assisting the accounts assistants with data entry.

Main responsibilities
*Providing excellent administrative support through filing; photocopying; binding; reviewing and archiving of files on a regular basis.
*Point of contact for the team by telephone for incoming office calls if individuals are not available.
*Ensuring timely receipt, distribution and allocation of incoming post; dealing with queries; ensuring all correspondence are dealt with and despatched in a timely and appropriate fashion.
*Inputting of data using bespoke company software.
*Providing support to the team to resolve any queries.
*Email merges to various sources to maintain database records

Key attributes and qualifications
*Intermediate knowledge of Word, Excel, PowerPoint and databases is helpful.
*Experience in similar administrative role within an accounts team in small/medium sized organisation essential.
*Well organised; capable of getting things done working to tight deadlines, using initiative and common sense.
*Mature, flexible, self-motivated with a real desire to deliver excellent customer service.
*Good time-keeper. Well-presented. Capable of working in a team and without supervision.
*Excellent communication skills, both written and verbal, coupled with an eye for detail, good numeracy, personal resilience, a commitment to excellence and the ability to deliver high-quality work to tight deadlines on a can-do basis.

Alongside the excellent benefits package the company offer there is also ongoing opportunities to learn and develop, through in-house CPD sessions, further education support as well as internal and external training programmes.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Office Administrator

Are you an experienced, switched on individual looking to secure a career in the Administrative sector?

We are currently recruiting for a business that is looking for a motivated and enthusiastic Administrator to join a small, friendly office environment.

The ideal candidate must be very computer literate and have great attention to detail. You will be providing support to the General Manager with the internal systems and processing payments, alongside other general Admin duties.

The hours are 9am – 5.30pm (Monday to Friday).

Key skills of preferred applicant:
-Computer competent
-Experienced within Excel and Word
-Knowledge of Microsoft CRM
-Organised and good time keeper
-Great attention to detail
-Customer satisfaction driven
-To have a strong desire to learn to add value to the company
-Be able to think outside the box and to make decisions individually.
-Professional telephone manner
-High Maths and English communication skills (written and verbal)

If you believe you could be an asset to this company, please get in touch to discuss further.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Sales Administrator

Sales Administrator
Paddock Wood

An exciting new opportunity has arisen for an experienced Sales Administrator to join a dynamic and well-established company based in paddock wood.

The ideal candidate will be the first point of contact for incoming calls, whether they are clients, wholesalers, contractors, suppliers or the sales team. You will also be required to support the sales team with a number of administrative duties in a fast-paced environment, providing a dependable support function for the team.

To be successful in this role you will need to have the enthusiasm and drive to make a difference and you will need to be computer literate with good numeracy skills.

Role Responsibilities:

* You are responsible for the coordination of overseas order processing, quotations and assisting with client requirements.
* Raising accurately priced quotations for project opportunities within the companies accounting software, ensuring all tenders receive a quote within the tender period prescribed by clients.
* Generate excel based cost schedules that are prepared for pricing project work.
* Chasing deliveries and liaising with the logistics network to coordinate incoming and outgoing shipments.
* Managing and maintaining the internal running of retail rollout clients and coordinating their store fit out program needs.

About You:

* Previous admin experience is essential
* You must be computer literate with excellent numeracy and communication skills
* Good all round working knowledge of Microsoft packages; Excel, Word etc
* Well organised, logical and creative thinker with a problem-solving attitude and a keen eye for detail.
* Previous experience working in a commercial environment and previous electrical wholesale or lighting experience would be an advantage
* Prior import/export experience is preferable and previous experience with IRIS Exchequer accounting software would be desirable but not essential.

If this opportunity sounds of any interest, please call our office and ask to speak to Jane.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Administrator

A well- known Insurance firm in West Malling are looking for confident and hardworking individuals to join their Administration team.

Ideally, the right candidate will have experience in administration or business support and possess strong conversation skills.

Responsibilities include:

* To effectively manage the administration of all inbound and outbound communication.
* Support the business support function.
* Make follow up calls.
* Input information onto in-house system.

Skills required:

*Strong planning and organisational skills and the ability to work to deadline
*Effective communication skills
*Good MS Office application knowledge

Hours of work are: Monday to Friday 9am – 5pm

Salary on offer: £15,000 – £16,500pa.

Benefits include bonus potential, holiday, pension and parking.

To be considered please apply today.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Advisor

Customer Service Advisor

We are working with an established business near Aylesford who are looking for Customer Service Advisors to join their close-knit team.

Responsibilities
*Ensure excellent customer service is provided to the customer
*Acknowledging complaints; drafting and sending out responses promptly
*Maintaining customer records accurately
*Managing calendar to track and monitor the progress of cases
*Identify actions to address the cause of complaints
*Where necessary discussing individual cases with staff in other locations.
*Where necessary ensuring the group adheres with/to all regulatory bodies. Liaising with regulatory bodies as necessary.
*Upload invites to review sites. Monitor, track and respond to reviews left on Feefo and Trust Pilot. Complete web sweeps to highlight any new negative postings in online forums.
*Demonstrate great teamwork and a flexible approach

Skills and Experience
*Previous experience in customer service is essential
*Experience in complaints would be advantageous but not essential
*Basic understanding of FCA and FOS guidelines would be beneficial
*Good communication skills at a variety of levels
*Excellent standard of spoken and written English
*Very strong administration skills with the ability to multi-task
*Good IT skills especially Microsoft programmes.
*A working knowledge of CRM would be useful although training will be provided
*Must be resilient to deal with emotive and demanding calls
*Must be able to think on your feet, not every call will follow the same structure

There are 2 shift structures available. Monday – Friday, 9.30am – 6.00pm or 10.30am – 7.00pm.
There is public transport nearby, but also free onsite parking.

We require individuals on no or a very short notice to start before mid-October.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Care Officers

Customer Care Officers

We are working with an established business near Aylesford who are looking for Customer Care Officers to join their close-knit team.

Responsibilities
*Ensure excellent customer service is provided to the customer
*Acknowledging complaints; drafting and sending out responses promptly
*Maintaining customer records accurately
*Managing calendar to track and monitor the progress of cases
*Identify actions to address the cause of complaints
*Where necessary discussing individual cases with staff in other locations.
*Where necessary ensuring the group adheres with/to all regulatory bodies. Liaising with regulatory bodies as necessary.
*Upload invites to review sites. Monitor, track and respond to reviews left on Feefo and Trust Pilot. Complete web sweeps to highlight any new negative postings in online forums.
*Demonstrate great teamwork and a flexible approach

Skills and Experience
*Previous experience in customer service is essential
*Experience in complaints would be advantageous but not essential
*Basic understanding of FCA and FOS guidelines would be beneficial
*Good communication skills at a variety of levels
*Excellent standard of spoken and written English
*Very strong administration skills with the ability to multi-task
*Good IT skills especially Microsoft programmes.
*A working knowledge of CRM would be useful although training will be provided
*Must be resilient to deal with emotive and demanding calls
*Must be able to think on your feet, not every call will follow the same structure

There are 2 shift structures available. Monday – Friday, 9.30am – 6.00pm or 10.30am – 7.00pm.
There is public transport nearby, but also free onsite parking.

We require individuals on no or a very short notice to start before mid-October.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…