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Job Industry: Admin and Secretarial

Customer Service Administrator

Role: Customer Service Administrator
Location: Marden, Tonbridge
Salary: £25,000 – £26,000 per annum (DOE)
Hours: Monday to Friday 8am until 5pm

We are working with a leading distribution company who are actively looking for a Customer Service Administrator to start immediately. If you are a well-organised and self-motivated individual, with experience within a customer service or administration environment then this may be the role for you!

The customer service team acts as the first point of contact for customers via the telephone, email and trade counter. You will be processing orders on the internal system and liaising with all departments across the life cycle of an order. You will also manage queries and support the activities of the sales and buying teams.

Your Duties:
– Responding to customer enquiries, developing your knowledge of packaging materials
– Ensuring the CRM system is kept up to date (Contact details, customer queries, complaint management)
– Serving customers face to face (inc. handling cash)
– General administration duties
– Liaising with Purchasing, Operations and Sales colleagues with regard to customer requirements

Job Requirements:
– Customer Service experience both via telephone and face-to-face
– Computer literate and an ability to learn new systems quickly
– Attention to detail
– Flexibility and willingness to react and help as situations arise
– Ability to multi-task
– Take responsibility for key project deliverables
– A flexible, open, and positive attitude essential
– Geographical knowledge of the country and road network

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Service Coordinator

Service Coordinator
Maidstone
£13.25ph
Hours: Part-time, 5 days a week for 6 hours a day between 7AM-5PM.
Every other Saturday 7AM-12PM

Do you have experience in planning and scheduling? Are you looking for a better work-life balance?

We are working with a leading local business who are looking for a part-time Service Coordinator with experience ideally from the Motor industry. As the first point of contact for all customer queries, you will use your experience, knowledge and customer service skills to offer advice and find solutions.

Main Responsibilities include:
– Scheduling Routine Service and Maintenance for the fleet
– Handling Customer Queries
– Advising customers on which options will fit their needs
– Maintaining Databases and In-house Systems (SAGE)
– Planning of fleet hire
– High attention to detail and time management
– Great Written and verbal skills
– High level of communication

Benefits:
21 days Annual leave Plus Bank Holidays
Company Pension
Free On-Site Parking
Flexibility around hours within the required schedule

If this sounds like you please get in touch Today!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Administrator – Planning/Scheduling

We are currently working with a specialist engineering business based in Maidstone.

Due to ongoing growth, they are currently seeking an Administrator to join their established team on a full-time, permanent basis.

Working closely with all operational departments, the Administrator will be responsible for assisting with day-to-day operations, scheduling of works and service-related activities for the engineering team, and acting as a support function to operations management and supervisors.

Responsibilities will include:

* To provide outstanding Customer Service at all times and answer incoming calls and emails professionally
* Raising work orders for all customer callouts, PPMs, and associated tasks
* Scheduling engineering calls, PPMs and quoted works assigning engineering resources to tasks ensuring the SLA of the task is achieved, and booking works with the site
* Applying for all appropriate permits/hire of equipment to ensure completion of tasks
* Working together with the Contract Administration team to monitor the engineer’s work schedule daily, ensuring workloads and routes are planned for maximum efficiency for cost-effectiveness and Customer KPI requirements
* Monitor and update all relevant customer portals as and where needed with updates on the status of open jobs

The ideal candidate will be able to demonstrate:

Previous experience working within a busy office environment
Good IT skills including use of Word and Excel
Excellent communication skills
Excellent telephone manner
Excellent interpersonal skills
Numerate
Good UK geographical knowledge
Ability to work independently as well as part of a team
Reliable and highly self-motivated
Able to actively build and develop relationships with both colleagues and customers

This is a fantastic opportunity to join a growing business that can offer progression and career development.

Hours for this role are Monday to Friday 8.30am-5.30pm

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…