Customer Service Advisor

A fantastic opportunity has arisen for an experienced Customer Service Advisor to join a fun office within an expanding fashion company.

This is an exciting opportunity for someone who is looking to join a well-known brand and become a valuable part of a fun, but hard-working team.

Working in modern offices within a friendly environment and parking on-site.

You will be responsible for a varied amount of tasks and duties:

– Receiving and handling inbound and outbound telephone calls.
– Gathering information and resolving queries.
– Email Correspondence and actively calling customers.
– Updating internal systems with correct and accurate information.
– Represent the company in a professional manner.

The ideal candidate would have experience working within a Customer Service environment, have a good telephone manner, have the ability to follow processes and guidelines, have excellent attention to detail, advanced Microsoft office skills and can demonstrate excellent communication skills.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Sales Administrator

Sales Administrator
Paddock Wood, (£22,000/pa – £28,000/pa depending on experience)

An exciting new opportunity has arisen for an experienced Sales Administrator to join a dynamic and well-established company based in paddock wood.
The ideal candidate with be the first point of contact for incoming calls, whether they are clients, wholesalers, contractors, suppliers or the sales team. You will also be required to support the sales team with a number of administrative duties in a fast-paced environment, providing a dependable support function for the team.

Role Responsibilities:

* You are responsible for the co-ordination of oversees order processing, quotations and assisting with client requirements.
* Raising accurately priced quotations for project opportunities within the companies accounting software, ensuring all tenders receive a quote within the tender period prescribed by clients.
* Generate excel based cost schedules that are prepared for pricing project work.
* Chasing deliveries and liaising with the logistics network to co-ordinate incoming and outgoing shipments.
* Managing and maintaining internal running of retail rollout clients and coordinating their store fit out program needs.

About You:

* Previous admin experience is essential
* You must be computer literate with excellent numeracy and communication skills
* Good all round working knowledge of Microsoft packages; Excel, Word etc
* Well organised, logical and creative thinker with a problem-solving attitude and a keen eye for detail.
* Previous experience working in a commercial environment and previous electrical wholesale or lighting experience would be an advantage
* Prior import / export experience is preferable and previous experience with IRIS Exchequer accounting software would be desirable but not essential.

If this opportunity sounds of any interest, please either call Jane at KHR on 01892 708 704 or email your CV and Cover Letter

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Services Manager

Can you evidence your dedication, do you excel in your flexibility, can you win the trust of your team, can you juggle priorities to give support to those around you? If you can do all this then you are the person we are looking for!

We are seeking an experienced Customer Service Manager to run a busy customer service department that processes and manages customer accounts.

The successful candidate must have experience in managing a multi-functional team.
As Customer Service Manger, you will be responsible for managing and supporting the team with all customer interactions, to ensure that targets are met and all customers receive the best service.

Essential to this role is the ability to provide effective leadership, enabling you to coach and develop your team to the highest standard to deliver exceptional customer service. A good team player, you must possess the ability to drive through change accompanied with a positive attitude to succeed and the aptitude to motivate yourself and others to achieve the departments goals.

Main Responsibilities:

– Daily delivery of an efficient effective customer focused team
– Assist your team in exceeding customers expectations at all times
– Responsible for the personal development of self and team
– To assist and support the Senior Mangers with the day to day operation of the team distribution of workload and achievement of the departments key performance indicators.
– Travel required between two sites.
– Handling escalated complaints and customer queries

Personal Specification:

– Team management experience
– Previous experience working in the supply and demand/ order processing sector.
– Proven quality customer service experience
– Ability to lead the team to a common goal
– Experience implementing training, quality controls and targets
– Strong sales knowledge

Core Details

Salary: £27,500 – £35,000

Location: Chatham with 1 day per week at the Horsham office

Hours of work: Monday to Friday 8.00am – 17.30pm

Benefits include: Near-site parking, bonus scheme, pension, travel expenses, holiday and more.

To be considered for this role please apply today!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Sales Administrator / Sales Support Coordinator

An exciting opportunity has arisen for an experienced Sales Support Coordinator/Order Processor to join an established leading provider in their field.

You will be supporting the sales team with a number of administrative duties in a fast paced environment, providing a dependable support function for the team

Key responsibilities include
– processing new sales orders
– dealing with high volume of customer enquiries
– monitor customer accounts/check pricing and quote handling
– Liaise with account managers communicating customer feedback

The ideal candidate must have/be:
– A minimum of 1 years experience within a similar sales support, customer service or telesales role
– Strong administration and order processing skills
– Computer Literate
– Excellent customer Service skills
– Driven with a good standard of education (A level or above)
– Hands on
– This role could suit a recent graduate

This is an exciting opportunity for someone looking to grow within a rapidly expanding organisation

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Technical Customer Service Advisor

Our client is a leading family run distributor and they are seeking an adaptable and practical customer service and social media executive to join their team.
Working in this small office within a close-knit team, the role is paramount to giving new customers advice prior to making a purchases and to answer any queries they may subsequently have. Therefore it is important you can interact with customers in a polite, friendly and professional manner.

As one of the main points of contact you will be able to make your mark within this fantastic company.

Main responsibilities:
Responsibility would also be to develop and regularly update the social media platforms.
Responding to customer questions by email, phone and in person
Dealing with customers who come to their offices
Liaising with customers and carriers regarding any delivery issues
Regular updating of social media platforms

The successful candidate must:
A keen interest or knowledge in cars be a distinct advantage.
Be a quick learner and have the ability to retain information
Have good diction and possess an excellent telephone manner.
Must have a good grasp of the English language. This includes accurate spelling, grammar, hand writing and punctuation. It is important to be able to compose and respond to emails in a professional manner.
Be able to engage in direct customer interaction by phone, email and in person
Own transport essential

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Motor Claims Handler – FTC

Do you pride yourself on providing first class customer service? Do you have a motor claims background?

A well- established Insurance firm based in Swanley are seeking experience Motor Claims Handlers to asst them on a 9 month contract.

This is a fantastic opportunity for you to join a reputable and ever growing company that focuses on developing their employees and providing a top class service.

Purpose of the Role:

– To effectively capture all new claim reports with accuracy and maximise the opportunity
for efficient information gathering using conversational management techniques
– Undertake effective investigations to enable accurate and prompt liability decision
making.
– Provide excellent service to all stakeholders
– Effectively manage claim journey and expectations
– Exhaust intervention opportunities in respect of Third Party claims including repair and
hire.
– To expertly validate claims with application of indemnity and fraud knowledge
– Assessing indemnity, liability and mitigating ongoing losses

The ideal candidate will have all or a majority of the following skills:

– Prior experience working within motor claims
– Experience working within a customer service environment
– Experience handling claims from first notification through to settlement
– Strong communication skills
– Ability to work from your own initiative
– Liaise internally and with other third parties

Monday to Friday 9.00am – 5.00pm

9 month fixed term contract

£18,000 – £25,000pa

To be considered please apply today.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…

PA

Our client based in Maidstone are currently seeking an experienced PA to join their team.

Responsibilities will include:

*PA duties such as answering the Senior Management’s emails, managing the diary, screening calls, general administration, taking meeting notes, filing etc.
*Monitoring and authorising staff holiday requests.
*Organising shift rotas.
*Producing spreadsheets on Excel using company data.
*Management of a phone system.

The ideal candidate will be able to demonstrate a high level of organisational skills and have huge amounts of common sense. Previous experience working as a PA is essential, ideally within a small, local business.

This is an excellent opportunity to join an established business that can offer ongoing development and career progression along with a competitive basic salary and other benefits.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

HR & Payroll Administrator

HR Admin / Payroll
Want to work for a growing organisation in Northwest Kent, who have a healthy, happy workplace/working environment? Do you possess experience working in a HR/Payroll environment? Or if you have a qualification/experience in HR and using software such as Sage, Xero or QuickBooks?
Encouraging and working to help staff develop and progress our client who specialise in fresh fruit supply, having won several awards they have become one of UK most recognised suppliers. They are looking for an efficient and experienced Administrator/Payroll Manager to take responsibility for the onboarding of new employees and to provide assistance with a large and varied payroll.
Duties would also include P45’s and P60’s, checking budgets within the payroll, and some HR duties.
They are looking for someone who is confident, outgoing and adaptable and who enjoys working under pressure. Your skills and experience should include:
*Experience working in a fast-paced office environment
*High level of numeracy and accuracy
*Highly numerate
*Attention to detail
*Excellent communication skills, both verbal and written
*Highly organised and methodical
*Team player
*Ability to work under pressure
*Great IT skills (Microsoft Word and Excel to an advanced level)
*Feel comfortable with learning and using new software applications
*HR and/or payroll experience
Salary: £23,000 -£25,000/year flexible
What you will do:
*Input payroll data and authorized instructions in accordance with / whilst adhering to strict deadlines;
*Answering payroll related calls and queries;
*Close working with the HR and Recruitment Admin teams to achieve accurate and timely payroll close;
*Provide updates and reports on progress of recruitment campaigns as required;
*Ensure all work is carried out to meet Service Level Agreement’s / Key Performance Indicators and Shared Service Centre quality standards;
*Liaise with external bodies e.g. HMRC, Unions, Financial Institutions, Pension providers;
Your experience will include:
*Strong administration experience;
*Experience of working in a customer facing environment;
*Computer literate
*Experience working to tight deadlines in a fast-moving environment;
*Good attention to detail;
*Experience of multi-tasking and prioritising;
Payroll Management
*Managing the payroll from the start to the end
*Setting up new workers payroll onto online and internal systems
*Inputting of the monthly payroll
*Assist and update data with regards to payroll
*Complete the monthly input and reconciliation process to ensure the payroll is checked each month
*Handle staff queries and issuing salary proposal
Attendance Management
*Register and check all employee’s attendance record including holiday submit onto the company attendance system and ensure staff understand how to clock in out properly
*Control and monitor staff absence in accordance with the company attendance policy
Recruitment and Selection
*Assist with recruitment advertisement
*Assist with interview preparation
*Prepare the starter package and induction
HR Administration
*Maintain the personal files and make sure they are in order and up to date
*Office stationary order
Employee Relations
*Assist with HR Manager in implementing HR policies and procedures;
*Assist with ad-hoc HR projects where necessary

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Advisor

Do you have experience providing quality customer service over the phone? Have you ever dealt with complaints or queries from sometimes difficult customers?

A well- known insurance firm in Kings Hill are looking for someone who is confident and hardworking to join their claims team as a Customer Service Advisor.

Role

The main responsibilities of the role with be:

– To take inbound calls from customers
– To deal with complaints, queries and questions
– To always provide quality customer service
– To efficiently use the in-house database
– To be able to work at a fast pace

Candidate

The ideal candidate will:

– Have experience dealing with volume inbound calls
– Have a background in providing customer service
– Haven experience dealing with complaints and queries
– Preferred experience in insurance or claims

Offer

In return you will be working for a company that will encourage progression and provide full training. Salary on offer is £17,5000pa. Benefits include on-site parking, holiday, pension, subsidised canteen.

To be considered for the position please apply!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Team Leader

Are you passionate about coaching and developing a team to deliver an exceptional customer experience time after time? If So, an established, highly successful, well-known brand are looking for an experienced Team Leader to join their growing team.

Job purpose:

To lead the customer service team ensuring customers are provided with outstanding customer service at all times and to improve the processes and efficiency of the customer service team across all London brands.

Principle Accountabilities:

Customer Service
*Propose and deliver strategic initiatives relating to head office customer service procedures to improve efficiency and service.
*Manage escalated customer service queries and action as appropriate. Feedback outcome to the team to reduce the need for escalation again.
*Provide overflow customer service support as required.
*Encourage customer loyalty and effectively utilise available resources to promote this.
*Implement KPI’s and other measures for customer service standards, continuously identifying areas of improvement. Ensure these are communicated to the team and E-Commerce.
*Compile statistics highlighting achievements and improvements, ensuring these are communicated to the team.
*Maintain an excellent relationship with other head office departments and stores.
*Communicate performance of the customer service team to the wider business.
*Ensure all customer queries are responded to within a specific timescale.

Team Management
*Responsible for a medium sized team.
*Co-ordinate, create, develop and maintain the procedural documents for the team.
*Manage the training and development requirements of direct reports.
*Ensure the customer service team is fully aware of KPIs and goals.

Hours: Shifts: 8-5, 9-6, 11-8 and 9-6 Sat (x2 per month)

Excellent benefits offered

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…