Customer Support Specialist

KHR are delighted to be partnered with an exciting new company in Kings Hill on their recruitment of a new Customer Support Specialist.

This is an extremely busy and exciting time for the company as they’re receiving more enquiries than ever and need someone to join in a critical role to ensure all inbound enquiries are converted into sales and to respond to and solve any issues quickly and efficiently.

This is a perfect opportunity for someone with previous telephone-based experience, who is passionate about offering the best service. You will work alongside the company Directors and will be joining at just the right time to have a real impact on the business and its future growth!

The Customer Support Specialist will be responsible for:

– Responding to all inbound sales enquiries, via telephone and email
– Submitting new business quotations
– Co-ordinating internal and external team members to manage enquiry conversion
– Updating sales pipeline documents
– Co-ordinating launch events
– Processing orders and returns
– Maintain & update database & customer list
– Acting as the first point of contact
– Dealing with any issues quickly and efficiently
– Assisting the Finance function with order details and POs where necessary

The ideal candidate will:

– Have excellent written and oral communication skills
– Be proficient in Microsoft Office packages
– Be able to work to deadlines
– Be organised, hard-working and able to manage workload efficiently

In return, you will receive a salary of £20-26,000 (dependent on experience) + OTE of approximately £5k a year.

If this is your perfect next step please apply with a CV ASAP or get in touch with KHR Recruitment Specialists.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Advisor (Night)

A fantastic opportunity has arisen for a Customer Service Advisor to join a leading business based near Tunbridge Wells in Kent.

Please note that this will require night working only, perfect for someone looking to juggle work around a busy home life! The right candidate will have the option to work from home (equipment provided) after an initial training period.

The Customer Service Advisor will need to be confident speaking on the phone as you will be required to answer a high number of inbound calls relating to Travel Insurance inquiries.

You will be expected to maintain exceptional levels of customer service at all times and should be able to deal with all inquiries quickly and effectively. It would also be a huge benefit to have strong typing skills (wpm) and knowledge of computer packages and systems.

This role is being offered on a temp to perm basis for the right candidate.

Night shifts only! Working 4 nights out of 7 (one weekend shift included). 10pm or midnight starts.

Paying £9.00 per hour.

If interested please apply with a CV or get in touch with KHR Recruitment Specialists.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…

IT Administrator

IT Administrator
£20,000 – £25,000 (Depending on experience)

We have an excellent opportunity for an experienced IT Administrator to join a growing business in the Kings Hill area. You will be responsible for all administrative related duties within the IT department and ensure all procedures are adhered to and assist in the smooth operation of the office.

The role:
-Accurately input data
-Keep the inhouse CRM systems up to date
-Assist with compliance-related tasks
-Ensure all paperwork is kept up to date
-Keep the excel spreadsheets up to date

The ideal candidate:
-Strong knowledge of Office 365/ MS Dynamics (Desirable)
-An interest in the IT industry
-Strong attention to detail
-Excellent organisation skills
-You will be a driven individual and have a great work ethic

This is a Monday – Friday role 8.30am – 5pm.

If this sounds like the role for you please call 01732 879 711 or apply now!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Representative

Do you have fantastic Customer Service skills gained from a retail or office environment? Do you have an excellent telephone manner and up to date IT skills?

We are looking for Customer Service Representatives for a busy customer service team in Rochester. You will be providing front line customer service via the telephone, email or web enquiries as well as logging all calls and recording your actions on a database.

You must be happy to work on a shift basis, with a three week rotating shift pattern.

Duties of the role include:
– Taking calls from customers with queries, issues or complaints
– Investigating issues or complaints and proposing solutions
– Logging web queries onto a database
– Effectively managing the email inbox and responding to customers n a timely way
– Helping customers to place orders and providing stock listings for mail order
– Liaise with other departments and suppliers to follow through queries to completion

This role would suit someone who has gained some excellent customer service skills through prior Office or Retail work experience. You will be organised, efficient, have an excellent work ethic and be happy in a team environment.

This role comes with some fantastic benefits including:
– The opportunity to earn an extra £1200 per year through a bonus scheme
– £750 business dress allowance twice a year with up to 80% off products
– Quarterly budget of £25 per head for social activities
– An opportunity each quarter to earn £100 in vouchers
– Food ordered on the last Friday of each month
– Taxi service to nearest station on an 8pm finish
– Company pension and competitive salary
– Free on site parking
– Regular competition prizes

For more information, or to apply, send CVs to Ellie or call the office

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Shop Assistant (Part – time)

Looking to be part of an expanding, friendly team?

My client is currently recruiting for hard working, enthusiastic Shop assistant, to work within their busy store located within distance to West Malling. This position is 3 days per week.

Monday 7am – 2pm
Thursday 7am – 2pm
Friday 7am – 4pm

The team take great pride in their job and give a outstanding level of customer services..

You’ll work under the direction of the Store Manager serving and selling to customers, rotating and handling stock and ensure records and company standards are maintained at all times.

Daily Duties will include:
* Maintaining shop routines
* Merchandising window, counter, shelves, heater units
* Assisting with stock counts and stocktaking
* Upholding customer service experience skills

Full Training will be provided, previous experience in retail or a similar role is a bonus.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Administrator – 4 days a week

My client is currently looking for a Temporary Administrator to join them as soon as possible to assist with all Administrative tasks within a busy office.

This assignment is likely to last around 3 weeks however may be extended for the right person.

Hours of work: Tuesday – Friday, 9am-5pm

You will be responsible for the following:
*Answering all incoming calls
*Responding to customer emails
*General admin duties
*Filing
*Data Entry

You will be:
*Organised
*Have excellent customer service skills
*Computer literate
*Ability to commit to the next 3 weeks

If this role sounds of interest please contact me on 01732 879 711 or alternatively apply now!

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Customer Services Coordinator

KHR is proud to be working with a successful manufacturing company whose focus is the development of products and systems to provide high-performance products that last several lifetimes.

As the Customer Services Coordinator you will be the first point of contact for customers wishing to discuss their orders or deliveries in a call centre environment. This is a fantastic opportunity that will see you processing orders from customers ensuring that they receive the right goods on the right date at the agreed rate.

If you can build excellent relationships with customers working closely with the internal and external Sales team as well as being pro-active heading off complaints before they happen, ensuring the customer journey is maintained and an excellent level of service experienced then this is the role for you!

Duties:

*Answer general sales calls and queries in a professional manner
*Accurately process orders and call-offs
*Build good working relationships with the external and internal sales team
*Liaise with Hauliers and Logistics Manager to ensure prompt deliveries and address any issues immediately
*Deal with invoice queries and discrepancies
*Build and maintain good working relationships with nominated customers
*Liaise between the site & merchant to ensure accuracy and amendments of orders
*Make outgoing delivery confirmation calls
*Maintain housekeeping within the CAT systems by keeping all information fully updated
*Complaint handling and escalation of severe complaints to the right areas drawing attention to high-risk issues immediately.
*Ensure waiting time payments and other fees are addressed, invoiced and payment received.
*Carry out any administration duties as required
*Occasional client visits or attendance at internal client meetings.

Knowledge, skills, and experience required

*A good professional communicator
*Customer Service and Data Input Experience
*A good standard of secondary education
*Working knowledge of Microsoft Word, Excel & Outlook
*Attention to detail and accuracy

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

PA to Service Manager

Are you looking for a role where no two days are the same? Our client is seeking to recruit an experienced PA with a strong administrative background to join their expanding business. As the PA you will provide full support to the Service Manager and when he is out of the office, step into his shoes to ensure all work is covered in an efficient manner.

Duties
*Providing PA support to the Service Manager
*Stepping up when Service Manager is out of the office to cover and progress some of his workload
*50% admin support so the ability to turn your hand to all tasks including filing is a must
*Client liaison on a daily basis
*Experience working in a reactive environment and changing approach to different duties
*Processing maintenance requests via phone and email
*Administration duties include raising & closing service calls
*Invoicing
*Updating and maintaining client records using a bespoke computer system
*Making proactive calls to chase service contract renewals
*Updating service contract records at the point of renewal
*Assisting with the collation of technical files and O&M manuals
*Assisting in the day-to-day running of a busy office environment, various admin tasks as arising

Skills/Knowledge/Experience
*Relevant PA/Team Administrator experience essential
*High attention to detail & high level of accuracy
*Loyal and have a stable work history
*Hard Working
*Professional manner
*Highly organised and an effective manager of time
*Confident communicator and unflappable at pressurised times
*Reliable & consistent
*Self-motivated & Pro-active
*Ability to stay calm under pressure
*Team player
*Proficient in Microsoft Office – Outlook, Word, Excel

Benefits
*Permanent full-time position
*Competitive salary – £25,000 – £30,000 dependent on experience
*Working hours: Monday – Friday, 8.30am – 5.00pm or similar
*Pension 3% (following probation period)
*Lunch provided in office
*28 days holiday (inc. Bank Holidays)
*Personal growth & development within a growing business
*Immediate start available

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…