Complaints / Resolutions Handler

We are currently recruiting for a fantastic financial services organisation based on the outskirts of Sevenoaks (own transportation will be required) that are seeking to recruit an experienced Complaints / Resolutions Handler to join their thriving team.

Please note you must be flexible and able to commit to the following shifts:
Hours: Rota shift working based on 8am-8pm Weekdays and 9am-5pm Saturdays, Sundays & Bank Holidays (time off in lieu for weekend hours)

The role will require you to handle complaints including liaison with company external contacts, customers and the Financial Ombudsman Service by telephone and correspondence, ensuring accuracy and compliance with the company’s processes and procedures.

Duties will include:
*Investigate complaints in accordance with the company complaints procedure
*Liaise between customer and external agencies to obtain a resolution
*Research root causes of complaints
*Ensure regulatory responses are issued accurately within the deadline

Key skills and experience required:

*Previous complaints handling experience
*Financial services industry experience would be a distinct advantage
*Outstanding inter written and verbal communications skills, both internally and externally
*Team player
*Flexible
*Results orientated
*Organised with high attention to detail
*Must drive and have own transportation due to location

Apply now for this excellent opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Services Advisor

We are currently recruiting for a fantastic financial services organisation based on the outskirts of Sevenoaks (own transportation will be required) that are seeking to recruit a Customer Services Advisor to join their organisation.

Please note you must be flexible and able to commit to the following shifts:
Hours: Rota shift working based on 8am-8pm Weekdays and 9am-5pm Saturdays, Sundays & Bank Holidays (time off in lieu for weekend hours)

The role will require you to ensure timely and accurate administration of the company’s products including direct liaison with the company’s introducers and customers on the telephone and by correspondence.
Duties will include:
*Inbound and outbound telephone call handling and correspondence
*Gathering initial information for customer complaints
*Completion of welcome calls as required
*Updating / correction of records
*Recording all received information correctly in line with company procedures
*Liaison with Dealerships / Area Sales Managers
*Updating and keeping electronic and paper filing in order at all times

Key skills required
*Good customer services exposure, this could be gained from retail or office-based
*Experience of working in a team within an office/contact centre environment would be desirable
*Experience of liaising directly with customer on the telephone
*Ability to understand and comply with documented processes, policies and procedures
*Excellent verbal and written communication skills
*Good educational background with proficiency demonstrable in Maths and English
*Computer Literate, including MS office products and Email
*Must drive and have own transportation due to location

Apply now for this excellent opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Sales Coordinator

Are you looking for your first step into an exciting sales career? If so, KHR have the job for you.

We are currently representing a leading marketing business in North Kent in their search for Sales Coordinators to join their successful sales team.

This will be an extremely worthwhile opportunity and can pave the way to a successful and enjoyable sales career. Our client is passionate about offering a clear progression path through their business and see every new recruit as future Managers.

The Sales Coordinators are key for ensuring quotes and enquiries are turned into orders and repeat business and therefore must uphold the strongest working relationship with customers.

The Sales Coordinators will also be responsible for:

– Calling key contacts/decision makers to gain vital customer information
– Maintaining a strong customer relationship
– Working on a number of projects simultaneously
– Taking time out of their busy week to focus on generating new business
– Achieving sales targets
– Achieving expected call and conversion rates on a daily, weekly and monthly basis
– Developing working relationships with other departments

This role is best suited to someone who is confident, enthusiastic and resilient. You must be prepared to speak with people from all levels within a business and must be an effective, professional communicator.

You must also be prepared to go the extra mile to ensure your personal and team targets are reached and customers receive only the very best customer service.

Previous sales experience is not essential but you must have the right attitude.

In return you will receive a basic salary dependent on experience, starting at £17,000 + one of the best benefits packages around. Including shopping vouchers, 25 days holiday, paid parking, flexi working and quarterly team nights out.

If you want to work in an exciting role and for a company who will really look after you then look no further, please apply ASAP or get in touch with KHR Recruitment Specialists.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Sales Administrator

Sales Office Administrator
£18,000 – £19,000

I have an excellent opportunity for 2 Sales Administrator’s to join a successful company based in Paddock Wood. You will provide administrative and organisational support and ensure the smooth operation of the office.

Your key responsibilities are listed below:
*Produce accurate and timely customer quotations
*Liaise & chase suppliers
*Check other team members quotes for accuracy
*Log all enquires and track all stages on the in-house CRM system
*Support the Sales Engineers with all admin/ customer management
*Produce and manage customer weekly/monthly reports
*Support the weekly rota tasks where appropriate – input picking, end of day etc
*Escalate any difficult quotes or customer issues so they are dealt with in a timely manner
*Work to ensure quote turnaround and accuracy KPIs are achieved or exceeded
*Support other team members workload in times of sickness/holidays
*Look for opportunities to improve current quotation systems and procedures, to increase efficiency
*Any other task that may reasonably be required by the Company

The ideal candidate:
*Working knowledge of CRM software
*MS Office skills (Word & Excel)
*Excellent written and oral communication skills
*A team player
*Ability to work on own initiative

If this opportunity sounds like the perfect role for you please get in touch with myself, Chloe Scott at KHR Recruitment Specialists for more information.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Customer Service Advisor – Temp

Temporary Customer Service Advisor currently required to join a successful and lovely business in Gravesend, immediate start.

We are looking for people with excellent communication and organisation skills who are confident speaking on the phone to work in an outbound contact centre.

You will be required to make outbound calls to existing customers to run scripted market research and marketing campaigns – no cold calling!

This will be a busy role and will include updating and maintaining the system so will be ideal for someone who is proficient in Microsoft and confident using a computer/systems.

Hours of work will be Monday to Friday 9am to 5pm. This will be a 1-2 week assignment.

Paying £8-9.00 per hour.

If interested please get apply ASAP or get in touch with KHR Recruitment Specialists today so not to miss out!

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Customer Service Executive

We are currently working with a leading manufacturer and distributor of luxury consumer goods.

Due to ongoing growth, they are currently seeking a Customer Service Executive to consistently provide high levels of customer service and technical support to a range of customers via fax, email and telephone including order placing, data input, effective complaint resolution and other customer service related issues.

Key areas of responsibility:

*Accurate and timely input of customer orders via SAGE 1000 back office system
*Management of time to ensure high level of productivity and order throughout
*Understanding of processes and procedures to minimise input error and ensure good customer service is given
*Build effective and lasting customer relationships through the provision of high levels of service delivery, problem resolution and the empathetic management of customer expectations
*Liaise directly with customers on price and stock availability requests
*Develop high levels of product knowledge in order to answer questions relating to the product ranges
*Proactively, creatively and effectively manage customer complaints ensuring they are resolved in the most timely, cost-effective and appropriate manner

Skills & Experience

*Previous experience within a customer service or call centre environment
*Good data entry experience
*B2B exposure would be preferred
*Excellent communication skills
*Self-motivated with a proactive approach and demonstrates a ‘can do’ attitude
*Ability to focus on solutions rather than problems
*The ability to understand technical drawings and instructions would be advantageous
*Proven track record in delivering quality as a first priority
*Quick to adapt and learn new skills
*Good MS Office skills

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…