Service Coordinator
Maidstone
£13.25ph
Hours: Part-time, 5 days a week for 6 hours a day between 7AM-5PM.
Every other Saturday 7AM-12PM
Do you have experience in planning and scheduling? Are you looking for a better work-life balance?
We are working with a leading local business who are looking for a part-time Service Coordinator with experience ideally from the Motor industry. As the first point of contact for all customer queries, you will use your experience, knowledge and customer service skills to offer advice and find solutions.
Main Responsibilities include:
– Scheduling Routine Service and Maintenance for the fleet
– Handling Customer Queries
– Advising customers on which options will fit their needs
– Maintaining Databases and In-house Systems (SAGE)
– Planning of fleet hire
– High attention to detail and time management
– Great Written and verbal skills
– High level of communication
Benefits:
21 days Annual leave Plus Bank Holidays
Company Pension
Free On-Site Parking
Flexibility around hours within the required schedule
If this sounds like you please get in touch Today!
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…
An opportunity has arisen for an experienced Customer Service Advisor to join a growing team.
This is a temp to permanent opportunity
Hours 8.30am – 5pm
Main Duties Responsibilities
– Process customer enquiries following the company’s processes and procedures; work with Field Sales, Engineering and M2M teams to ensure the appropriate departments’ involvement
– Access Global pricing system to prepare quotations for standard catalogue products and services; calculate customer pricing using the implemented methods.
– Receive and process Purchase Orders from customers, enter the orders into the ERP System (Glovia) and send out order acknowledgements.
– Collect and evaluate customer requirements and other information (End Use statements etc.) to support the performance of a Contract review.
– Work with the Planning Department to agree on and maintain the planned ship date to the customer for items built onsite.
– Raise purchase orders
– Maintain awareness of any changes to the delivery schedule; update the schedule and keep the customer informed as necessary.
– Collect and log customer feedback
– Coordinate resolution of customer complaints and returns with relevant departments.
– Answer incoming phone calls and pass them to the relevant department, take messages and/or transfer calls as necessary.
– Attend the weekly Production meeting to make notes of changes to customers’ shipping dates.
– Carry out additional duties and responsibilities as requested by the Managing Director or General Manager.
Person Spec –
* B2B Customer Service experience, ideally from a manufacturing or electronics company
* Effective communicator at all levels both
– Basic knowledge of ISO9001 / AS9100 standards
– Experience with an ERP and/or a CRM system
– Ability to understand technical language, work with a technical catalogue, and read a simple technical drawing.
Customer Service/Sales/Administration
Verbal and Written
* Able to work alone or as part of a team
* Ability to operate effectively in a matrix organisation structure
* IT literate – Microsoft Office, Excel, Word, PowerPoint
* Self-motivated and co-operative
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
